Optus Telephone Features

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Telephone Services > Optus Telephone Features



How do I use Call Waiting facility for telephone services with Optus?

Call Waiting lets you know if someone is calling while you are already on the phone. You can put your first call on hold, take the second call and switch back again.


1. If you are on the phone and hear the ‘Call Waiting’ beeps;

2. Press Flash/Recall to put Caller 1 on hold -> Talk to Caller 2. Caller 1 will not be able to hear your conversation.

3. To put Caller 2 on hold and return to Caller 1, press Flash/Recall -> Continue pressing Flash/Recall to alternate between the two calls.



How do I use Call Divert facility for telephone services with Optus?

With Call Divert, you can divert all in-coming calls to another number . This will need to be activated by calling customer service.

Call Divert is a handy way to make sure you will not miss a call when you are out and about on your mobile, at work or at someone else’s home.

To activate Call Divert

  1. Lift the receiver and listen for the dial tone.
  2. Dial *78.
  3. Dial the telephone number the calls are to be diverted to.
  4. Listen for the confirmation tone (two short beeps).
  5. Replace the handset.


To deactivate Call Divert


  1. Lift the receiver.
  2. Dial #78.
  3. Listen for the confirmation tone (two short beeps).
  4. Replace the receiver.


Do you support Call Divert option when the line is busy for telephone services with Optus?

No we do not support this. All calls will be diverted if activated, without conditions


What is Caller ID facility with Optus telephone service?

Caller ID is a handy feature that can show you who is calling by displaying their phone number. Not every number will show up, unlisted numbers and numbers blocked by the caller will appear as PRIVATE, while international calls or calls from some areas within Australia will appear as UNAVAILABLE.


How can I get a Three Way Call from Optus telephone service?

With Three Way Call, you can speak to two other people at once. Like a mini conference call, it is great when you need to make arrangements.

  1. Establish a call with first person. You may phone them or they may phone you.
  2. Press Flash/Recall to place first person on hold.
  3. When you hear the dial tone, dial second person’s number.
  4. When you hear their number ringing, press Recall and talk to Person 1.You will both be able to hear second person’s number ringing. Commercial in confidence OR If you would like to talk to second person privately first, wait for them to answer. Then speak before pressing Recall to begin your three-way conversation.


How do I use Call Return feature with Optus telephone service?

Call Return lets you find out who called, even if they do not leave a message. And you can return the call at the touch of a button.


  1. When you hear the dial tone, dial *69.
  2. If you have received a call, you will hear the last number that called you, with the date and time of the call.
  3. If you wish to return the call, dial 1.


What is Voicemail ?

With Optus Voicemail service for telephone service, you can check your messages while you are at home or out and about. You can even organize a wake-up or reminder call.


How do I Set Up and use Voicemail for my telephone service from Optus?

To begin using Voicemail, you will first need to set up a Personal Identification Number (PIN) and personal greeting. To do this, follow the steps below:

Please note, the first time you access your Voicemail, you will be asked to enter a default PIN number. This number will be the last four digits of your home phone number.


Setting up your PIN


  1. Dial *96 to enter Voicemail
  2. Press 8 for User Options
  3. Press 4 for Set-up Options
  4. Press 7 to change your PIN
  5. Enter your new PIN then press #

If you need instructions at any time, press 0.

Changing your personal greeting


  1. Press *96 to enter Voicemail
  2. Press 8 for User Options
  3. Press 4 for Set-up Options
  4. Press 4 to change your personal greeting and then follow the prompts


Listening to voicemail messages at home


  1. Lift the receiver. If you hear a fast but interrupted dial tone, you have messages in your Voicemail box.
  2. Dial *96 to enter Voicemail.
  3. To hear your messages, follow the instructions.


Listening to voicemail messages when you are away from home


  1. Dial 13 33 21 from any phone.
  2. Enter your Voicemail number (your phone number, including area code) and press #. E.g. press 029270XXXX#.
  3. Enter your PIN and press #.


Deleting, replaying and saving voicemail messages

Once you have heard each message, you will be given these options:

  1. To delete, press 3.
  2. To replay, press 7.
  3. To save, press 5.



How much does it cost to add voicemail to my landline service through Optus?

You can find the charges for voicemail service from your members facility when you choose activate voicemail from there.


How do I set up a wake-up or reminder call from Optus telephone service?

  1. Dial *96 to enter Voicemail.
  2. Press 8 for User Options.
  3. Press 8 for Wake-up Call.
  4. Press 2 to set up a new Wake-up Call.
  5. Follow the prompts to enter a phone number and time.



How do I delete a Wake Up or Reminder call from Optus telephone service?

  1. Dial *96 to contact Voicemail menu
  2. Dial 8 for user options
  3. Dial 8 for Wake-up call options
  4. Dial 1 to listen to current wake-up calls
  5. Dial 2 to delete the wake-up call after the IVR has given the option.


The wake-up call has now been deleted.


What are the Selective Call Features available with Optus telephone service?

With Selective Call Features, you can choose to divert, accept or reject calls from particular numbers. You can apply Selective Call Features to up to 30 numbers at a time. You will need to call customer service to have these services activated.


How do I use Selective Call Divert from Optus telephone service?

Selective Call Divert allows you to decide which callers you want to divert. It is a simple way to ensure you only receive the calls you want.


Setting up Selective Call Divert


  1. Listen for the dial tone.
  2. Press *63. You will hear a prompt telling you the status of the service and how many phone numbers are on your list.
  3. Press 3.
  4. Enter the phone number you want your calls diverted to, including area code, then press #.
  5. You will hear confirmation of the number you have entered.
  6. If the number is correct, press 1. If it is incorrect, press 0 and re-enter the number you want your calls diverted to.
  7. You can then add or remove the numbers you want diverted, or turn the feature on or off.



Turning Selective Call Divert on


  1. Listen for the dial tone.
  2. Press *63. You will hear a prompt telling you the status of the service and how many phone numbers are on your list.
  3. Press 3 to turn the service on.
  4. You will hear the phone number that your calls will be diverted to.
  5. If the number is correct, press 1. If it is incorrect, press 0, then re-enter the number you wish to have your calls diverted to.
  6. Call Divert will now be on, so you can hang up.


Turning Selective Call Divert off


  1. Listen for the dial tone.
  2. Press *63. You will hear a prompt telling you the status of the service and how many phone numbers are on your list.
  3. Press 3 to turn the service off.
  4. You will hear the ‘divert to’ number that is currently entered.
  5. If the number is correct, press 1. If it is incorrect, press 0, then re-enter the number you wish to have your calls diverted to.
  6. Press 3 to turn the feature off.
  7. Call Divert will now be off, so you can hang up.



How can I use Selective Call Accept from Optus telephone service?

With Selective Call Accept, you can decide which calls you want to receive. You can choose to accept callsfrom up to thirty different numbers, while any others will receive a recorded message.


Turning Selective Call Accept on and off


  1. Listen for the dial tone.
  2. Press *68. You will hear a prompt telling you the status of the service and how many phone numbers you have on your list.
  3. Press 3.
  4. You will hear confirmation that the service is either on or off.



How can I use Selective Call Reject feature from my telephone service with Optus?

If you do not want to receive calls from certain numbers, use Selective Call Reject. You can reject up to thirty different numbers, each of whom will receive a recorded message.


Turning Selective Call Reject on and off


  1. Listen for the dial tone.
  2. Press *60. You will hear a prompt telling you the status of the service and how many phone numbers you have on your list.
  3. Press 3.
  4. You will hear confirmation that the service is either on or off.



How do I add and Remove numbers for selective call features with Optus telephone service?

In all cases, pick up the receiver and listen for the dial tone, then press the access code for the relevant Selective Call Feature. You will then hear a prompt telling you the status of the service and how many phone numbers you have on your list.


Adding a number to your list


  1. At the prompt, press #.
  2. Enter the phone number (including area code) and press # again.
  3. You will then hear the number you have just entered.
  4. To enter another number, press # again.


Removing a number from your list


  1. At the prompt, press *.
  2. Enter the phone number to be removed (including the area code), then press *.
  3. You will then hear the number that you have just entered.
  4. If the number is correct, press 1. If it is incorrect, Press 0 to return to the main menu.
  5. You will then hear the number that has been removed.
  6. To enter another number, press * again.


Listening to the numbers in your list


  1. At the prompt, press 1.
  2. You will then hear the numbers on your list.
  3. When you reach the end of the list, you can hang up