Paid Hosting

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What is Exetel Paid Hosting Service?

The Exetel Paid Hosting Service provides low cost hosting with high availability. The servers provide all of the features required for a professional small/medium business site. You will need to pay a once only set up fee and an annual hosting fee to get this service.

Visit http://www.exetel.com.au/w_web_hosting.php for more information.

Services we provide:

Customer can have all the above services with us (it's easier to manage to have all services with one provider), or they can choose only have one or some services with us.

Domain Name Registration

What is Domain Name Registration?

Domain Name Registration is the process of taking ownership of a Domain name. Registrations are processed by dozens of registrars approved by ICANN (Internet Corporation for Assigned Names and Numbers). Our supplier is TPP Internet and everything related to domain name registration, such as Registration order, domain name transfer order...etc are forwarded to them.

Once you registered a domain, you can nominate a name server to hold the DNS records for this domain. Whoever is inquiring this domain will be directed to the name server you nominated for more information and then you will need to have this domain hosted on name server you nominated, otherwise it will just return nothing (DNS hosting will be explained in the next section).


How do I register a Domain Name?

Please follow the below steps to register a Domain Name.

1. Go to Members Facilities area.

2. Click Order Services – Hosting option.

3. Select the Order Domain Hosting option.


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4. Click the Order Domain Registration link at the top of the page.


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5. Enter a keyword and select a proper domain name to check the domain availability.


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6.Available domains will be displayed in a table. If you are not satisfied with the search results, you can always recheck the available domains by keep on searching with different keywords.


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7. If you find a proper domain for your web site, then order by clicking the Order button.

8. Fill the Order form with necessary details -> Click the Confirm button.


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9. Click the Submit button if you are agree to debit the relevant fee to your credit card or bank account.

10. Click the Print button if you need to print the order form.


Note:

To register for a '.com.au' and '.net.au' domain you need to have a Registered company name with ABN/ACN/RBN.

Details of other '.au' domains is available on:

http://www.auda.org.au/policies/au-domains


How do I renew Domain Registration?

Please follow the below steps to renew Domain Registration.

1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.

3. Select the Domain Hosting option.


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4.Click the Renew button for the expired registered domain.

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5. Check the accuracy of the information given in the Renewal form -> Click the Confirm button.


What is Domain Registration Transferring?

Domain Registration Transferring is the process of transferring a Domain Name from some other Registrar to eXeTeL. Once the domain is transferred to eXeTeL, you can renew it through eXeTeL. Name server will stay the same during or after the transfer by default. If you wish to change name server, please email hosting@exetel.com.au



How do I transfer Domain Registration?

Please follow the below steps to transfer Domain Registration.

1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.

3. Select the Domain Hosting option.


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4. Click the Transfer Domain Registration link at the top of the page.

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5. Enter a keyword and select a proper domain name to check the domain availability.

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6. Available domains will be displayed in a table. If you are not satisfied with the search results, click the Search Again button and continue searching with different keywords.

7. Click on the Transfer button if you find a proper domain for your web site.

8. Fill the Order form with necessary details -> Click the Confirm button.

9. Click the Submit button if you are agree to debit the relevant fee to your credit card or bank account.

10. Click the Print button to print the order form.

Note:

  • You will need a valid 'Domain password' to transfer domain registration. If you are not sure about the password, contact your current registrar to confirm.
  • You can transfer Email Hosting and Web Hosting to eXeTeL and then contact domain name hosting provider to change the DNS records OR transfer all the Domain Name Registration, Domain Name Hosting, Email Hosting and Web Hosting to eXeTeL as it is easier to do the changes if you can have all services with one service provider ( eXeTeL can setup DNS records for all these services).


How do I cancel Domain Name Registration?

Please visit Service Cancellation page for relevant information on canceling Domain Name Registration.



Domain Name Hosting

What is Domain Name Hosting?

Domain name hosting (AU $ 20 per annum) is a service to store DNS records for a domain.

e.g.: when someone query where is www.example.com, they will get www.example.com -> eXeTeL web server.


What is a Zone file?

Zone file is the file defining what's in a domain name, what result will be sent to the user who is querying this domain. It's like a map includes all the paths between a domain and all the resources this domain is using.

One example zone file is attached below:


$ttl 11400		;time to live, the default expiration time of a resource record without its own TTL value 
@       IN      SOA     ns1.exetel.com.au. postmaster.exetel.com.au. (
                        200512200	; serial number
                        10800		; slave refresh
                        3600		; slave retry time in case of an issue
                        304800		; slave expiration time
                        11400 )		; minimum caching time in case of failed lookups
                NS      ns1.exetel.com.au.		; ns1.exetel.com.au is the nameserver for example.com.au
                NS      ns2.exetel.com.au.		; ns2.exetel.com.au is the backup nameserver for example.com.au
                MX      10      ipmx1.po.exetel.com.au.	; ipmx1.po.exetel.com.au is the mailserver for example.com.au
                MX      20      ipmx2.po.exetel.com.au.	; ipmx2.po.exetel.com.au is the mailserver for example.com.au
www	A	220.233.0.22				;ip address for "www.example.com.au"
www2	CNAME	vh1.web.exetel.com.au			;www2.example.com.au is an alias for "vh1.web.exetel.com.au"


In member facility, zone file above will be displayed as below:

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What are Exetel Name Servers?

Exetel Name Servers are;

220.233.0.1 ns1.exetel.com.au

220.233.0.2 ns2.exetel.com.au


Can I order Domain Hosting with Exetel if my domain is not registered with Exetel?

If customer's domain is not registered with us and they want to have this domain hosted by us, they will need to contact current registrar of their domain to change name server to Exetel Name Servers


What is Reverse Domain Hosting?

Reverse Domain name hosting option can be used to delegate your IP to a hostname.

e.g.: 220.233.0.22 -> vh1.web.exetel.com.au

PTR record: PTR record is used to return the hostname of an IP address.

a PTR record to define (220.233.0.22 -> vh1.web.exetel.com.au) is attached below:

22.0.233.220.in-addr.arpa. 43200 IN	PTR	vh1.web.exetel.com.au.


How do I order Domain Hosting?

Please follow the below steps to order Domain Hosting.

1. Go to Members Facilities area.

2. Click Order Services – Hosting option.

3. Select the Order Domain Hosting option.


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4. Click the Order Domain Hosting link at the top of the page.


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5. Fill the Order form with necessary details -> Tick the radio button for option Yes, if you are agree to debit the relevant fee to your credit card or bank account.

6.Click the Confirm Order button.


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How do I order Reverse Domain Hosting?

Please follow the below steps to order Reverse Domain Hosting.

1. Go to Members Facilities area.

2. Click Order Services – Hosting option.

3. Select the Order Domain Hosting option.


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4. Click the Order Reverse Domain Hosting link at the top of the page.

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5. Fill the Order form with necessary details -> Click the Order Confirm button.

6. Click the Submit Order button if you are agree to debit the relevant fee to your credit card or bank account.

7. Click the Print Order button to print the order form.


How do I manage domain name hosting?

Customer can manage domain name hosting by login to Member Facilities area.

1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.

3. Select the Domain Hosting option.


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4. Click on the domain to edit the zone file


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How do I cancel Domain Name Hosting?

Please visit Service Cancellation page for relevant information on canceling domain name hosting.


How do I cancel Reverse Domain Hosting?

Please visit Service Cancellation page for relevant information on canceling reverse domain name hosting.


Web Hosting

What is Web Hosting?

You can manage the Web Hosting through the user friendly web interface available in the Member Facilities area and start uploading the files to our web server via FTP (File Transfer Protocol).

MYSQL database will be created on request and phpMyAdmin (interface for MYSQL database management) is installed on: https://vh1.web.exetel.com.au/mydbadmin You will need to have the following services to use this service:

  • Domain name registration
  • Domain name hosting
  • Web site hosting

Currently web server running Apache 2.2.9 (Debian) + php 5.2.6 + mysql 5.0.51


How can I order Website Hosting?

You can order Website Hosting through Members area.

1. Go to Members Facilities area.

2. Click Order Services – Hosting option.


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3. Select the Order Website Hosting option.


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4. Fill the Hosting Services form -> Select the appropriate web hosting plan by ticking the radio button.

5. Tick the radio button given for I Agree option if you are agree to debit your credit card/ bank account.

6. Click the Confirm Order button.


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7. Click the Place an Order button if the given information are correct.

8. Click the Print button if you need to print the form.


Note:

  • The placed orders will be usually activated within one hour and customer will receive an email including setup instructions once the order is completed.
  • Click the Order/Manage Domain option if you need to View, Edit or Delete your hosted domain details.
  • Email hosting@exetel.com.au with all your web hosting details to receive MySQL database login information.
  • Try resetting the FTP passwords in the Member Facilities area if you cannot FTP your web space or have forgotten login information (Username and password have no spaces in between the words). Email hosting@exetel.com.au to retrieve your login information if you need any assistance.


How do I manage Website Hosting?

You can manage Website Hosting from Members Facility Area.

1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.

3. Select the Web Hosting option.


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4. In here you can change the password for FTP, Web stats and View/ Edit/ Delete the hosted web site.

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How long does it take to activate the paid website hosting service?

Paid website hosting service is instantly done, once you've applied through the exetel website all details will be sent to you. However, it’s required that you have setup the domain name registration/domain hosting correctly. If MySQL database needed to be created please email hosting@exetel.com.au


What are the hosting servers for paid hosting service?

Exetel hosting servers are based based on Linux.

  • Apache 2.2.9 (Debian)
  • php 5.2.6
  • mysql 5.0.51


Can I get web stats for paid hosting service?

Yes, you can get the web stats for your paid hosting service. You'll receive the required details once you order hosting service.


How do I cancel Website Hosting?

Please visit the Service Cancellation page for relevant information on canceling website hosting..


Email Hosting

What is Primary Email Hosting Service?

Primary Email Hosting Service provides email service for a specific domain and outgoing/incoming emails will be sent/received through our mail servers. Mailbox size is 100Mb for each email address. A Spam filter will be provided as an additional service charging AU $ 2 for each email address per month.


What is Secondary Email Hosting Service?

The Secondary Email hosting is an email backup service that will back up emails for your given domain. In case the Primary email server malfunctioned all the emails will be stored in our backup email server and backup email server will push the original emails back to the primary mail server once it is start functioning as usual.


How to order Email Hosting

You can order email hosting service from Members Facility area following these steps.

1. Go to Members Facilities area.

2. Click Order Services – Hosting option.


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3. Select the Order Email Hosting option.


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4. Fill the order form -> Select the appropriate email hosting service by ticking the radio button.

5. Tick the radio button given for I Agree option if you are agree to debit your credit card/ bank account.

6. Click the Confirm Order button.


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7. Click the Place an Order button if the given information are correct.

8. Click the Print button if you need to print the form.


How do I manage Email Hosting?

You can manage email hosting service from your members facility area.

1. Go to Members Facilities area.

2. Click Manage Services – Hosting option.

3. Select the Email Hosting option.


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4.Click on Email Domain Name

4.This will display a screen with the hosted emails. You can Add, Delete addresses, setup forward, quota warning...etc in here as required.


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5.Click the Confirm Order button.

Note:

  • If the Email hosting does not working properly check whether the following three services are available for your domain (They do not need to be with one provider).
  • Domain name Registration
  • Domain name Hosting
  • Email Hosting
  • Email hosting@exetel.com.au (Including the error messages) with your domain to get assistance if you can't find them alone.
  • To setup your Outlook (Thunderbird... etc) make sure that your incoming (POP3) mail server is set to: hpop3.exetel.com.au and outgoing (SMTP) mail server is set to: hsmtp.exetel.com.au (Switch on authenticate with SMTP/outgoing server, no SSL is required) POP3 PORT: 110, SMTP PORT: 25
  • User name is your full email address (e.g.: user@domain)
  • Password is the same password that you entered when creating the account


  • A "catch-all" e-mail account receives e-mails addressed to undefined or nonexistent users. For example, if an e-mail is addressed to "someone@yourdomain.com" but the username "somene" does not exist on that domain, the email is automatically routed to the catch-all account.
  • Try enabling eXeTeL's Spam filter in the Member Facilities area (AU $ 2 for each address per month) if you are receiving spam. Forward all the spam to spam@exetel.com.au to train the spam filter. Do not set it as “catchall” account.


What are the incoming and outgoing servers for paid email hosting services?

The mail servers for Exetel paid email hosting are as follows.

  • Incoming (POP3) mail server is set to: hpop3.exetel.com.au
POP3 PORT: 110
  • Outgoing (SMTP) mail server is set to: hsmtp.exetel.com.au
SMTP PORT: 25

(Switch on authenticate with SMTP/outgoing server, no SSL is required)


How do I cancel (primary) email hosting?

Please visit the Service Cancellation page for relevant information on canceling primary email hosting service.


How do I cancel secondary email hosting?

Please visit the Service Cancellation page for relevant information on canceling secondary email hosting service.


How is the Technical Support for paid hosting services?

You can always get answers for your questions on paid hosting service from others in Exetel online community forum ( forum.exetel.com.au) or send an email to hosting@exetel.com.au with your Service number (Domain name) including details of the issue for further assistance. Based on the type of issue we will respond to your email inquiry within one business day.


What are the Terms & Conditions for paid hosting services?

Visit http://www.exetel.com.au/w_website_terms_conditions.php to view the terms and conditions for paid hosting service.