Relocation

From ExeWiki
Jump to: navigation, search

Contents

General Relocation Information

ADSL/Telephone Services

I am moving into a new place and the telephone line isn't active. Can I make an application?

If you have only the DSL service with us and the PSTN is with another provider, you should either relocate your existing PSTN to the new location or activate a new PSTN at the new location and then place a relocation via the members facility.

If you have bundle services with us, relocation can be processed without a new phone service at the new location

Can I keep my telephone number if I relocate my ADSL 1/2 service?

If you relocate to an address which is serviced by the same exchange then the FNN can be retained at the new address, however if the new address is serviced by a different exchange then the telephone number (FNN) will not be retained. In this instance a new number is assigned.

If I move houses and move my telephone service will the ADSL 1/2 service with Optus/Telstra/AAPT work?

In the event where you have only the DSL service with us, you will need to relocate the telephone service (FNN) first by contacting your telephone line rental provider and once the FNN relocation is completed, you will have to place a relocation via the member facility for us to relocate the service.

If you have a bundle service with us, then you will need to place a relocation via the members facility for us to process the relocation.

What if the relocation request for my ADSL 1/2 service via Optus/Teltra/AAPT is rejected?

Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.


Fibre Service

Can I Relocate my Fibre Broadband connection?

As Fibre Broadband service via NBN/Opticomm/Telstra has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.


Supplier Specific ADSL Relocation Information

Optus

Please refer the below table to find information on relocation of Bundle ADSL2 service with Optus. Please note that all prices are subject to change, so refer to your Member Facility for more information.


To ADSL1/ADSL2 Telstra To ADSL2 Bundled Optus To ADSL2 Naked Optus To ADSL2 AAPT
Methods and Requirements Cancel current service, Activate new telephone line at new location & make fresh application for required service Apply for relocation via the Secure Members Facilities, Exetel will activate phone service at new place This is not Possible Cancel current service, Activate new telephone line at new location & make fresh application for required service
Activation Times Between 5 & 7 business days Between 8 & 10 business days Between 5 & 7 business days
Activation Cost Refer Exetel website Refer Members Area Refer Exetel website
If Contract ETC ETC ETC
Contract New New New


Telstra

Please refer the below table to find information on relocation of ADSL1 service with Telstra. Please note that all prices are subject to change, so refer to your Member Facility for more information.


To ADSL1/ADSL2 Telstra To ADSL2 Bundled Optus To ADSL2 Naked Optus To ADSL2 AAPT
Methods and Requirements EU is required to activate a new telephone line at new location prior to application via Members & can choose a date to end current service and date to start proceedings of new service EU is required to activate a new telephone line at new location prior to application via Members & can choose a date to end current service and date to start proceedings of new service This is not Possible Cancel current service, Activate new telephone line at new location & make fresh application for required service
Activation Times Between 5 & 7 business days Between 8 & 10 business days Between 5 & 7 business days
Activation Cost Refer Members Area Refer Members Area Refer Exetel website
If Contract ETC ETC ETC
Contract New New New


AAPT

Please refer the below table to find information on relocation of ADSL2 service with AAPT. Please note that all prices are subject to change, so refer to your Member Facility for more information.


To ADSL1/ADSL2 Telstra To ADSL2 Bundled Optus To ADSL2 Naked Optus To ADSL2 AAPT
Methods and Requirements Customer is required to activate a new telephone line at new location prior to application via Members Customer is required to activate a new telephone line at new location prior to application via Members This is not Possible Cancel current service, Activate new telephone line at new location & make fresh application for required service
Activation Times Between 5 & 7 business days Between 8 & 10 business days Between 5 & 7 business days
Activation Cost Refer Members Area Refer Members Area Refer Exetel website
If Contract ETC ETC ETC
Contract New New New


Billing & Sales Information

I have relocated, why am I being charged with an Early cancellation fee. I merely relocated and did not terminate the service?

Kindly note that when it comes to a relocation, technically it is an existing service termination & a new service activation at another location, as defined by our wholesalers.

When Exetel signs you up with a plan in return the wholesaler assigns a specific time frame which is a contract period while fees/levies associated with these are compulsory and beyond the control of the ISP.

Therefore even though you will continue to use Exetel services at another location, regret to inform that we are unable to waive off these compulsory charges implemented by our wholesalers

Personal tools
Namespaces
Variants
Actions
Navigation
Products and Services
Billing & Admin
User Facilities
Toolbox