Service Cancellation

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Contents

How do I cancel ADSL/Fibre Broadband service?



How do I cancel Mobile/Mobile Broadband Service?

1. Log in to Members facility

2. Select Service & Usage Tab and then Manage

3. Click on Cancel Service tab,


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4. Select the date you wish to have the service canceled.


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5. Read the terms and conditions and click on Confirm and then click on Submit button.


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How do I cancel the exemail service?

1. Go to Member Facilities area

2. Click on Premium VAS option and then Email.


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3. Go to My Email Account tab and this will show details of your exemail accounts

4. Click the Delete button in front of the email account that you require to cancel.


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How do I cancel VoIP service?

1. Log in to Members Facilities area

2. Click on Service & Usage option.

3. Click in Manage button.


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4. Select Cancel Voip Service option

5. Select the date you want to cancel your VoIP service and click on Confirm Cancel button or you can cancel the service immediately by clicking on Confirm Cancel Now button.


Voip Cancellation 02.jpg

How do I cancel Paid Hosting services?

Cancel Domain Name Registration

If you need to cancel Domain Name Registration email hosting@exetel.com.au.


Cancel Domain Name Hosting


1. Go to Members Facilities area.

2. Click Services & Usage option and then Manage .


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3. Select the Cancel Domain Hosting option.

4. Click on the Delete icon of the Domain you wish to to cancel hosting.


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Cancel Reverse Domain Hosting

If you need to cancel Reverse Domain Hosting email hosting@exetel.com.au.

Cancel Website Hosting


1. Go to Members Facilities area.

2. Click Services & Usage option and then Manage.


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3. Click on the Delete button of the Email Domain Name you wish to to cancel hosting.


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Cancel Secondary Email Hosting

If you need to cancel Secondary Email Hosting email hosting@exetel.com.au.



How do I cancel Long Distance Calls?

Pre-select

There are 2 methods of canceling this service.


1. Phone line is completely canceled from your current provider, once that is done please inform exetel ASAP

2. Request another provider to take over the long distant calls EG: If your phone line is held by Telstra then contact telstra and request they move the long distant calls over to their company.


Over-ride

You will need to email into exetel and advise them to cancel the service: voice@exetel.com.au

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