Difference between revisions of "ADSL1 Product Information"

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===What are the currently available ADSL 1 plans?===
===What are the currently available ADSL 1 plans?===
You can apply for an ADSL 1 and Telephone Bundled plan
Sign up for a Stand Alone ADSL 1 plan
* For Bundle : If you currently do not have an active telephone line, you may activate it with us or transfer your existing telephone line.
Please visit http://exetel.com.au/a_plan_pricing_new.php for new plan details.  
Please visit http://exetel.com.au/a_plan_pricing_new.php for new plan details.  
You can find more information on telephone [[Telephone Telstra - Sales Information|here]]
===How do I place an order for ADSL 1?===
===How do I place an order for ADSL 1?===

Revision as of 09:52, 15 September 2011

ADSL > ADSL 1 - Telstra > Sales Information



What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line, which is an internet connection that runs over the copper telephone line cables. An active fully working telephone line is required via a Telstra equipment line (The telephone line could be leased by a Telco but their supplier needs to be via Telstra) in order to obtain the ADSL service.

ADSL 1 vs ADSL 2

What are the differences between ADSL 1 and ADSL 2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL 1 and ADSL 2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.

ADSL 1 Speed

What are the available speeds for ADSL 1?

256 kbps Down/64 kbps, 512 kbps Down/128 kbps, 1500 kbps Down/256 kbps, up to 8192kbps Down/384 kbps

What speeds can be expected on the ADSL 1 8MB service?

The speeds will vary depending solely on the distant from the exchange, quality of the copper, the copper length and age of the copper. Not all customers will be able to get the maximum theoretical 8192/384 ADSL1 line speed. The speed should be reaching 1200kbps as the minimum, if this is the case it is likely the connection is far away from the local exchange.

Does the ADSL 1 speed depends on the distance from the exchange?

Distant only matters for the 8000kbps/386kbps connections and ADSL 2 connections. All the other ADSL 1 speeds are unaffected.

Is dial up connection quicker than the ADSL 1 connection?


Are P2P speeds guaranteed?

No, as this is a third party application eXeTeL holds no control over on what speeds you would be achieving.

Applying for ADSL 1

How do I check availability for ADSL 1?

  • If you have an active telephone line via the Telstra copper network, you can check service availability by clicking here
  • If you do not have an active telephone line, you may email residentialsales@exetel.com.au with your complete physical address (unit, street number, street name, suburb, postcode) or contact exetel on 0280301000 or 1300 788 141.

What are the currently available ADSL 1 plans?

You can apply for an ADSL 1 and Telephone Bundled plan or Sign up for a Stand Alone ADSL 1 plan

  • For Bundle : If you currently do not have an active telephone line, you may activate it with us or transfer your existing telephone line.

Please visit http://exetel.com.au/a_plan_pricing_new.php for new plan details.

You can find more information on telephone here

How do I place an order for ADSL 1?

You can order Exetel's ADSL 1 services by accessing our online order form here or you may place an order by contacting Exetel Sales on 0280301000 or 1300 788 141.

I am currently on a sub-exchange, am I still able to get the ADSL 1 connection?

You would be able to get ADSL 1 as the sub-exchange has the proper equipment to get ADSL 1.

Does having a complex service affect me getting ADSL 1?

No. This is not a problem.

Do I require an account number from my telephone bill to apply for ADSL 1?

No, this only applies if you port your telephone line over to eXeTeL.

I currently have a fax on the line, am I still able to use ADSL 1?

Yes you can use the fax line. However, the fax line will need to have a micro-filter.

Can I apply for a VoIP service while applying for an ADSL 1 service?

No you cannot apply for VoIP at the same time you purchase ADSL 1. Once you activate the ADSL connection you can order VoIP via the Members Facility area. Please note that the minimum requirement for VoIP is having a 512/128 ADSL connection.

Can I use the email to fax facility after purchasing the ADSL 1 service?

Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL 1 service.

Am I able to install two ADSL 1 services on my telephone line?

No, it isn't possible to do that.

ADSL 1 Activation Process

What happens once order is placed?

There are several steps that need to be completed once you have submitted an ADSL application form to Exetel Limited. These steps can take from a few days to up to 10 working days if everything goes smoothly.

The steps that have to be taken to process your ADSL application are:

Step 1 - Exetel submits your application to the carrier

This is an automatic process that happens daily. Your online application is batched with all applications received up to 7pm each day and is sent in a file to ADSL Provisioning at the carrier.

Step 2 - Carrier administration confirms receipt of your application

Although Carrier ADSL Provisioning will receive your application within 24 hours of you submitting it there is a variable delay in the time it takes them to confirm they have received it. It is not unusual for this to take up to 4 working days.

Step 3 - Carrier administration asks carrier engineering to check for ADSL availability

Step 4 - The wholesale provider’s engineering then provides a planned activation date

Currently around 90% of the applications submitted by Exetel applicants are accepted by the wholesale supplier and a date for activating the service is given; this date is generally within 7 working days of the application date. Approximately 10% of applications for ADSL service are rejected to being too far away from the exchange or because the line is not suitable and can't be made suitable.

Step 5 - If your application is rejected the screen will display the reason for rejection

If your application is rejected, please review the reason for rejection. If you require assistance understanding the rejection reason, please contact Exetel at provisioning@exetel.com.au

Step 6 - Once your ADSL activation has been done a 'completion date' will be displayed

Once the activation of your ADSL line has been confirmed by you can plug in your modem and check that the 'Link' / 'ADSL' light is solid; if it is your ADSL service has been activated correctly by the wholesale provider and you can now connect to the Internet via ADSL.

How can I check my ADSL 1 application status?

Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing. http://www.exetel.com.au/a_application_status.php

How long does it take to activate an ADSL 1 connection?

It takes approximately 5 - 7 business days.

How do I know when my service is ready?

You will be informed via email. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.

What do I do if my ADSL 1 application has passed the estimated activation date?

Contact the provisioning department and advise of the delay.

ADSL 1 Rejection Reasons

My ADSL 1 application got rejected saying “XDSL product with another provider”

It is very likely that you might have a fault codes on the line or your previous provider failed to remove the codes even if you never had ADSL with any provider. For fault codes, call your current line rental provider to remove. Then reapply again. For outstanding DSL product with another provider, you can either do the same by calling your current line provider to remove or you may simply submit a churn / transfer application.

My application is still being rejected even if I have an active phone line with Optus / AAPT

It is very likely that your phone line provider might have connected your phone service via non-Telstra equipment or the telephone service you are using is not a standard PSTN copper line service. Contact your line provider and request to change the line to compatible Telstra Network equipment and it has to be a standard PSTN copper line service.

Rapid Transfer/ Churn

What is Rapid Transfer/Churn?

Transferring a service is moving from one ADSL 1 provider to another ADSL 1 provider in the same infrastructure. If an ADSL 1 service moves over to OPTUS ADSL 2 for example, this is not considered as a rapid transfer or churn as it is completely moving over to a different infrastructure. This explains why moving to ADSL 2 has a different time frame to complete compared to an ADSL 1 rapid transfer/churn.

I currently have ADSL 1 with Telstra, will I be able to transfer this?

Yes, you will need to submit a churn/transfer application through the Exetel website.You can find the application here

What should I do if I have transferred my service over from Telstra and still in the contract?

You need to wait until you are out of contract as your current provider may charge you for transferring away while you are in contract.

I currently have an active ADSL 1 service with another ISP. Can I churn / Transfer over to eXeTeL?

Yes, eXeTeL offer rapid transfer for ADSL 1 from another provider who uses compatible Telstra network equipment.

Can I churn to eXeTeL ADSL 1 plan from my current ADSL 2 plan with another ISP?

No. You will need to cancel your current ADSL 2 service and reapply with an active telephone line under Telstra.

Would I be able to switch from ADSL 2 AAPT/Powertel to ADSL 1?

Due to changes in supplier, it is not possible to downgrade your service. If you were with another provider for ADSL 2, cancel the ADSL 2 connection first and then apply for ADSL 1.

How do I place a transfer/churn order for ADSL 1?

You can find the online order for transfer/churn here

How long does it take to transfer/ churn an ADSL1 connection to Exetel?

Transferring takes approximately four business days from the ordering date. You may nominate any date within 4 and 10 business days from the day you place the transfer/churn request. The connection with your current ISP needs to remain active until it's fully transferred to Exetel. Once the transfer is complete, it's always best that you contact your previous ISP to close the ADSL account with them.

Connection to ADSL Service

If you are using a modem provided by Exetel you should have received it before your line is activated. Whether or not you are sourcing your modem from Exetel you will have received an email with your user name and password and other set up information.

If you require more detailed assistance you should get that from the manual that comes with your modem or a knowledgeable friend. Some guidance is provided on either the Exetel User Help Forum click here, our Wiki contains some modems, located here, or in the advice to be found on the left hand side of this page. It is very straight forward to set up an ADSL modem but if none of these aids is sufficient you will need to pay for a computer professional to assist you complete this task.

Exetel has agents in every capital city of Australia, and many regional areas. If you need help you might consider calling one of these agents who will charge you to install your ADSL connection. Search for an agent.

If the 'Link' or 'ADSL' light is not steady, then it might not be activated yet, or an issue might have developed. In this case (approximately 10% of all ADSL activations) you need to call Exetel and get the support engineers to get the wholesale provider to confirm and fix the problem.

Things to Consider Before Your Line is Activated

If you have multiple telephone handsets connecting to the line you are going to use for ADSL please ensure that you have bought enough line filters – one for each item on the line that is not the ADSL modem.

  • Please ensure you have clear instructions on how to set up the modem, this particularly applies if you are intending to use a second hand modem.
  • If you are thinking of using a second hand modem get as much information from the person from whom you sourced it as possible including the installation CD and the web site location for the firmware updates and drivers and do a practice install before your ADSL line is activated to ensure that everything actually works the way it is meant to.
  • Additional information on setting up modems can be found on the Exetel Forum, or on the Exetel Wiki, by clicking here.
  • If you think you will need on site assistance to set up your modem or your network there are a number of Exetel agents who are experienced in installing Exetel ADSL services. These organisations charge for their services but if you need assistance please call one of these companies for a quote on what they will charge you to assist you install your ADSL service.


Please visit ADSL Modem and Configuration page for information on MODEM.

How Billing Works

Please visit Billing - General Information page for common Billing questions and ADSL - Billing page for more specific information.


Is there any SLA for ADSL 1?

No. There is no SLA (Service Level Agreement) on ADSL 1 services as they are residential grade connections.

Is there any SLA if I apply for ADSL 1 under a business name?

No. Even though it is registered under a business, the actual connection itself is still a residential grade service.

What is the contract period for ADSL 1?

Generally the contract period for ADSL 1 is 6 months. however this may vary depending on your plan. You can find this in the order form.

What are the terms and conditions for ADSL 1 service?

Visit http://exetel.com.au/a_terms_conditions.php#tc1 to learn about ADSL 1 Terms and Conditions.

What is the acceptable user policy for ADSL 1 service?

Visit http://exetel.com.au/a_acceptable_use.php to learn about ADSL 1 Acceptable Use policy.

Can I share the Internet for ADSL 1?

Yes, you can share the Internet. But you need to network the multiple PCs by yourself.

Is there a cooling off period for ADSL 1 service?


If I change the details of my telephone service such as ownership, will it affect on my ADSL connection?

Yes. Making any changes to the telephone line cause your ADSL program to be removed and the service to be disconnected.

What happens if changes are made to the telephone line?

ADSL 1 connections will be lost due to ANY changes made to the telephone service. The method that Telstra actions on a telephony service is quite complex that generally make an ADSL service inactive. With all ADSL services there is coding on the telephone line that allows for a connection to be operational, if Telstra or your telephone provider makes any changes to a telephone line they would first "turn off" the phone service. Once a phone line is "turned off" the programming that allows for the ADSL connection to operate is wiped out and un-restorable. The only way for Exetel to restore the service is lodge a new application through the supplier, if such a case occurs or happens contact Exetel and inform the provisioning department if you wish to reactivate your service.

It important to understand that it is not Exetel responsibility or fault that such a case occurs but the owner of the telephone line or your telephone provider. Before any changes are made to your telephone line it would be best to contact our provisioning department.

Here are some examples that would cause the ADSL service to drop:

  • Unpaid telephone bills
  • Change of account holder on the telephone line
  • Telephone line moved to another address, despite keeping the number this will not allow for the ADSL service to continue to work
  • Changed of telephone number
  • Change of Telephone carrier