Difference between revisions of "ADSL1 Product Information"

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(I currently have ADSL service with another ISP, Can I transfer this to Exetel?)
(How do I place a transfer or churn order for ADSL1?)
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Please note that your current provider may charge you for transferring away if you are in contract with them.
Please note that your current provider may charge you for transferring away if you are in contract with them.
===How do I place a transfer or churn order for ADSL1?===
===How do I place a transfer or churn order for ADSL?===
To place a transfer/churn order for ADSL1, you need to fill the online order form for transfer/churn [https://www.exetel.com.au/order_service/residential_transfer_form.php here]
To place a transfer/churn order for ADSL, you need to fill the online order form [https://www.exetel.com.au/broadband/adsl here]
=== How long does it take to transfer or churn an ADSL1 connection to Exetel?===
=== How long does it take to transfer or churn an ADSL1 connection to Exetel?===

Revision as of 06:08, 3 September 2018

ADSL > ADSL 1 Product Information

Summary: ADSL stands for Asymmetric Digital Subscriber Line, which is an internet connection that runs over the copper telephone line cables. An active fully working telephone line is required in order to obtain the ADSL1 service .


What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL 1 and ADSL 2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.

ADSL1 Speed

What are the available speeds for ADSL1?

The available speeds for ADSL1 are:

1500 kbps Down/256 kbps

8192kbps Down/384 kbps

For more details on ADSL speeds and plans please visit https://www.exetel.com.au/broadband/adsl

What speeds can be expected on the ADSL1 8MB service?

Expected speed on the ADSL1 8MB service should be reaching 1200kbps as the minimum. This will vary depending solely on the distant from the exchange, quality of the copper, the copper length and age of the copper. Not all customers will be able to get the maximum theoretical 8192/384 ADSL1 line speed.

Does the ADSL1 speed depend on the distance from the exchange?

Distance from the exchange only matters for the 8192kbps/386kbps ADSL1 connections. All the other ADSL1 speeds are unaffected.

Is dial up connection quicker than the ADSL1 connection?

No, dial up connection is not quicker than ADSL1 connection.

Which service is faster, ADSL1 or ADSL2?

ADSL2 allows for a connection to achieve faster speeds, however there are limitations. For example if you are residing far away from the exchange this will make your speed slower. The only exception is that you should get at least 1500kbps/256kbps.

ADSL2 uses a high frequency and a more complex signal to obtain higher speeds than ADSL. This makes it much more sensitive to noise, crosstalk and attenuation on your phone line. Think of ADSL as being a truck and ADSL2 as a sports car – ADSL1 will be slower, but more reliable over time.

Applying for ADSL1

How do I check availability for ADSL?

To check ADSL availability please lodge an application by using https://www.exetel.com.au/broadband/adsl . If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.

Alternatively, you may contact our sales division to check for ADSL service availability.

What are the currently available ADSL plans?

You can apply for an ADSL and Telephone Bundled plan

  • For Bundle : If you currently do not have an active telephone line, you may activate it with us or transfer your existing telephone line.

Please visit https://www.exetel.com.au/broadband/adsl for plan details.

  • You can find more information on telephone here

What are the prerequisites to obtain the ADSL1 Service?

To obtain ADSL1 service your telephone exchange should be enabled with ADSL1 service .

To use ADSL1 service, you need to have an active phone line. If you don't have an active telephone line, Exetel can now activate both telephone and an ADSL based on the availability of the infrastructure at the local exchange.

How do I place an order for ADSL?

You can order Exetel's ADSL services by accessing our online order form here or you may place an order by contacting Exetel Sales on 0280301000 or 13 39 38

Do I require an account number from my telephone bill to apply for ADSL1?

When you are applying for ADSL1, account number is only needed if you port your telephone line over to Exetel. It is not needed for a new ADSL1 application.

Am I able to install two ADSL1 services on my telephone line?

No, you can't have two ADSL1 services on a single telephone line.

ADSL 1 Activation Process

What is the ADSL1 activation process?

ADSL1 activation process has several steps that need to be completed once you have submitted an ADSL application form to Exetel Limited. These steps can take from a few days to up to 10 working days if everything goes smoothly.

The steps that have to be taken to process your ADSL application are:

Step 1 - Exetel submits your application to the carrier

Step 2 - Carrier administration confirms receipt of your application

Step 3 - Carrier administration asks carrier engineering to check for ADSL availability

Step 4 - The wholesale provider’s engineering then provides a planned activation date

Step 5 - If your application is rejected the screen will display the reason for rejection

If your application is rejected, please review the reason for rejection. If you require assistance understanding the rejection reason, please contact Exetel at provisioning[at]exetel[dot]com[dot]au

Step 6 - Once your ADSL activation has been done a 'completion date' will be displayed

How can I check my ADSL application status?

To check ADSL application status, check on the Services & Usage page of the Exetel Member's Facility, once you receive the confirmation email.

How do I know when my ADSL1 service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.

What do I do if my ADSL1 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.

Transfer/ Churn of ADSL1 services

What is Rapid Transfer or Churn of ADSL1 services?

Transfer/Churn of an ADSL1 service means moving from one ADSL1 provider to another ADSL1 provider in the same infrastructure.

If an ADSL1 service moves over to OPTUS ADSL2 for example, this is not considered as a rapid transfer or churn as it is completely moving over to a different infrastructure. This explains why moving to ADSL2 has a different time frame to complete compared to an ADSL1 rapid transfer/churn.

I currently have ADSL service with another ISP, Can I transfer this to Exetel?

If you have ADSL1 service with another ISP and need to transfer it over to Exetel, you will need to place a new order through the Exetel website. You can do this from here

Please note that your current provider may charge you for transferring away if you are in contract with them.

How do I place a transfer or churn order for ADSL?

To place a transfer/churn order for ADSL, you need to fill the online order form here

How long does it take to transfer or churn an ADSL1 connection to Exetel?

Transferring to ADSL1 with Exetel takes approximately four business days from the ordering date. You may nominate any date within 4 and 10 business days from the day you place the transfer/churn request. The connection with your current ISP needs to remain active until it's fully transferred to Exetel. Once the transfer is complete, it's always best that you contact your previous ISP to close the ADSL account with them.

What if I have submitted a new ADSL application instead of the application for churn?

If you have submitted a new application instead of a churn/transfer application, it will be evaluated during the system processing and identified there is existing programming on the line. Once they recognize the error they will advise us to resubmit a churn application on the following business day and notify the customer concurrently.

Plan Changes

How can I change my ADSL plan

You may change your current ADSL plan over to one of the newly available plans through your member’s facility.

Go to Manage services >> ADSL/Fiber >> Change service section.

How long does it take to change the ADSL plans?

ADSL plan change will come in to effect with your next billing cycle.

How much is the ADSL plan change fee?

Plan change fee will be displayed in the member’s facility.

Is there a downtime for my current internet connection when I change ADSL plan?

There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.

Will I be on a new contract when I change my ADSL plan?

Refer to the member’s facility to check if there is a new contract term.

If there is a change in ADSL speed, when would it take place?

Speed will change within 2-3 working days after the plan change effective date.

ADSL1 Relocation

All relocation related information is available here

IP address

Can I get a static IP address for my ADSL connection?

Yes, you can get a static IP address for your ADSL connection.

Where can I change my IP address?

You can change your IP address by logging into your Members Account and navigating to My Details