Difference between revisions of "ADSL2 AAPT - Sales Information"
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| − | == | + | ==About ADSL2== |
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To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line . | To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line . | ||
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== Applying for AAPT ADSL2 == | == Applying for AAPT ADSL2 == | ||
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===How do I check ADSL2 AAPT availability ?=== | ===How do I check ADSL2 AAPT availability ?=== | ||
| − | + | To check ADSL2 service availability with AAPT, please visit https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php . | |
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===What are the currently available ADSL2 plans via AAPT?=== | ===What are the currently available ADSL2 plans via AAPT?=== | ||
| − | + | You can find currently available ADSL2 plans with AAPT from http://www.exetel.com.au/a_plan_pricing_aapt.php . | |
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===What are the prerequisites to obtain an ADSL2 Service via AAPT?=== | ===What are the prerequisites to obtain an ADSL2 Service via AAPT?=== | ||
| − | + | To get ADSL2 service via AAPT, you need an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well. | |
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===How do I place an order for ADSL2 via AAPT?=== | ===How do I place an order for ADSL2 via AAPT?=== | ||
| − | + | To place an order for ADSL2 via AAPT please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not. | |
| − | === | + | ===Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?=== |
| − | + | Exetel has limited ownership to work out this as Telstra is fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost. | |
| − | === | + | ===Do I require an account number from my telephone bill to apply for ADSL2 via AAPT? === |
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| + | If you are applying for a stand alone ADSL2 connection via AAPT, you do not need your account number. | ||
| + | It you are transferring your telephone service to Exetel, you need to submit your account number. | ||
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==ADSL2 Activation Process== | ==ADSL2 Activation Process== | ||
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===What happens once order is placed?=== | ===What happens once order is placed?=== | ||
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===How can I check my ADSL2 AAPT application status?=== | ===How can I check my ADSL2 AAPT application status?=== | ||
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| − | http://www.exetel.com.au/a_application_status.php | + | To check ADSL2 application status, check on the [http://www.exetel.com.au/a_application_status.php Application Status page] of Exetel web site, once you receive the confirmation email. |
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===How long does it take to activate an ADSL2 connection via AAPT?=== | ===How long does it take to activate an ADSL2 connection via AAPT?=== | ||
| − | It takes approximately 5 - 7 business days to activate an | + | It takes approximately 5 - 7 business days to activate an ADSL2 connection via AAPT. |
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| − | ===How do I know when my | + | ===How do I know when my ADSL2 service is ready?=== |
You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation. | You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation. | ||
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===What do I do if my ADSL2 application has passed the estimated activation date?=== | ===What do I do if my ADSL2 application has passed the estimated activation date?=== | ||
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If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay. | If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay. | ||
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==ADSL2 AAPT Rejection Reasons== | ==ADSL2 AAPT Rejection Reasons== | ||
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===My ADSL application via AAPT has been rejected for complex services (SSS incompatibility)=== | ===My ADSL application via AAPT has been rejected for complex services (SSS incompatibility)=== | ||
| − | + | ADSL application via AAPT is rejected for complex services (SSS incompatibility) because of the following reasons: | |
* An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order. | * An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order. | ||
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The best solution for this is contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information. | The best solution for this is contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information. | ||
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== Rapid Transfer/ Churn == | == Rapid Transfer/ Churn == | ||
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The activation period for a rapid transfer/churn to an ADSL connection via AAPT is between 5 to 7 working days | The activation period for a rapid transfer/churn to an ADSL connection via AAPT is between 5 to 7 working days | ||
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===Can a phone line be activated with the AAPT ADSL plans when transferring?=== | ===Can a phone line be activated with the AAPT ADSL plans when transferring?=== | ||
No, an active phone line is requested in order to submit an order | No, an active phone line is requested in order to submit an order | ||
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===Can a phone service be bundled with the AAPT ADSL plans?=== | ===Can a phone service be bundled with the AAPT ADSL plans?=== | ||
Revision as of 10:00, 19 March 2012
Contents
- 1 About ADSL2
- 2 Applying for AAPT ADSL2
- 2.1 How do I check ADSL2 AAPT availability ?
- 2.2 What are the currently available ADSL2 plans via AAPT?
- 2.3 What are the prerequisites to obtain an ADSL2 Service via AAPT?
- 2.4 How do I place an order for ADSL2 via AAPT?
- 2.5 Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?
- 2.6 Do I require an account number from my telephone bill to apply for ADSL2 via AAPT?
- 3 ADSL2 Activation Process
- 4 ADSL2 AAPT Rejection Reasons
- 4.1 My ADSL application via AAPT has been rejected for complex services (SSS incompatibility)
- 4.2 My ADSL application via AAPT has been rejected due to "Exchange not available"
- 4.3 My ADSL application via AAPT has been rejected saying "No ports reserved on exchange"
- 4.4 My ADSL application via AAPT has been rejected saying "Transfer not available from the service provider"
- 4.5 My ADSL application via AAPT has been rejected due to Inactive or None – Telstra service
- 4.6 My ADSL application via AAPT has been rejected due to Service number/ Address mismatch
- 5 Rapid Transfer/ Churn
- 5.1 What is Rapid Transfer/Churn of ADSL2 services through AAPT?
- 5.2 How do I know if my current ADSL service provider is an SSS participant?
- 5.3 Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form?
- 5.4 What is the activation period for a rapid transfer/churn to an ADSL connection via AAPT ?
- 5.5 Can a phone line be activated with the AAPT ADSL plans when transferring?
- 5.6 Can a phone service be bundled with the AAPT ADSL plans?
About ADSL2
What is ADSL2+?
ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.
To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line .
What are the differences between ADSL1 and ADSL2?
Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.
Applying for AAPT ADSL2
How do I check ADSL2 AAPT availability ?
To check ADSL2 service availability with AAPT, please visit https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php .
What are the currently available ADSL2 plans via AAPT?
You can find currently available ADSL2 plans with AAPT from http://www.exetel.com.au/a_plan_pricing_aapt.php .
What are the prerequisites to obtain an ADSL2 Service via AAPT?
To get ADSL2 service via AAPT, you need an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.
How do I place an order for ADSL2 via AAPT?
To place an order for ADSL2 via AAPT please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not.
Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?
Exetel has limited ownership to work out this as Telstra is fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
Do I require an account number from my telephone bill to apply for ADSL2 via AAPT?
If you are applying for a stand alone ADSL2 connection via AAPT, you do not need your account number.
It you are transferring your telephone service to Exetel, you need to submit your account number.
ADSL2 Activation Process
What happens once order is placed?
How can I check my ADSL2 AAPT application status?
To check ADSL2 application status, check on the Application Status page of Exetel web site, once you receive the confirmation email.
How long does it take to activate an ADSL2 connection via AAPT?
It takes approximately 5 - 7 business days to activate an ADSL2 connection via AAPT.
How do I know when my ADSL2 service is ready?
You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
What do I do if my ADSL2 application has passed the estimated activation date?
If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
ADSL2 AAPT Rejection Reasons
My ADSL application via AAPT has been rejected for complex services (SSS incompatibility)
ADSL application via AAPT is rejected for complex services (SSS incompatibility) because of the following reasons:
- An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order.
- There are telephony complex services on the line. (e.g.: line hunt, secondary numbers, fax stream duet, rotary function…etc)
- Your telephone line rental provider is using their own equipment instead of Telstra equipment. You must either move to Telstra equipment or you may have to port over to Telstra equipment.
My ADSL application via AAPT has been rejected due to "Exchange not available"
Order has been rejected because Powertel /AAPT equipments are not residing at that exchange to provide the service. So that, we are unable to provide an ETA.
My ADSL application via AAPT has been rejected saying "No ports reserved on exchange"
The order can be rejected if there are no ports available in the exchange and because of this reason we are unable to provide any ETA.
My ADSL application via AAPT has been rejected saying "Transfer not available from the service provider"
The current ADSL1 provider is not a SSS participant (ADSL2 use special transfer technology called SSS to transfer ADSL service from one provider to another). Both suppliers need to support the same technology.
In this case you may need to cancel the current service and place a new order via the Exetel web site once it is completely canceled.
My ADSL application via AAPT has been rejected due to Inactive or None – Telstra service
The reason for the rejection could be that the number isn't activated or it’s not connected to a Telstra network.
Best solution for this is to contact the line rental provider and make sure that the line is active and it is updated properly. Furthermore need to confirm that the line is connected to the Telstra network.
My ADSL application via AAPT has been rejected due to Service number/ Address mismatch
The order can bee rejected due to incorrect telephone number or address provided in the customer application.
The best solution for this is contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information.
Rapid Transfer/ Churn
What is Rapid Transfer/Churn of ADSL2 services through AAPT?
This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be an SSS participant in order to transfer over to Exetel.
How do I know if my current ADSL service provider is an SSS participant?
You could find the list of SSS participant providers in the order form.
Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form?
Yes, you are required to first terminate the current service and apply if your current provider is not an SSS participant.
What is the activation period for a rapid transfer/churn to an ADSL connection via AAPT ?
The activation period for a rapid transfer/churn to an ADSL connection via AAPT is between 5 to 7 working days
Can a phone line be activated with the AAPT ADSL plans when transferring?
No, an active phone line is requested in order to submit an order
Can a phone service be bundled with the AAPT ADSL plans?
Yes , the phone service can be bundled with AAPT ADSL plans
