Difference between revisions of "ADSL2 AAPT - Sales Information"

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==Description==
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==About ADSL2==
  
  
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To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.
 
To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.
  
==ADSL1 vs ADSL2==
 
  
  
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== ADSL2 Speed==
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== Applying for AAPT ADSL2 ==
 +
 
  
Please visit [[ADSL2 Speed]] for relevant information
 
  
== Applying for AAPT ADSL2 ==
+
===How do I check ADSL2 AAPT availability ?===
  
 +
To check ADSL2 service availability with AAPT, please visit https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php .
  
===How do I check ADSL2 AAPT availability ?===
 
  
Visit https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php to check AAPT ADSL2 service availability.
 
  
 
===What are the currently available ADSL2 plans via AAPT?===
 
===What are the currently available ADSL2 plans via AAPT?===
  
Please visit http://www.exetel.com.au/a_plan_pricing_aapt.php for new ADSL plans offered with AAPT.
+
You can find currently available ADSL2 plans with AAPT from http://www.exetel.com.au/a_plan_pricing_aapt.php .
 +
 
 +
 
  
 
===What are the prerequisites to obtain an ADSL2 Service via AAPT?===
 
===What are the prerequisites to obtain an ADSL2 Service via AAPT?===
  
You need an an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.     
+
To obtain ADSL2 service via AAPT, you need an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.     
  
  
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===How do I place an order for ADSL2 via AAPT?===
 
===How do I place an order for ADSL2 via AAPT?===
  
Please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not.
+
To place an order for ADSL2 service via AAPT please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not.
  
  
  
===I am currently on a sub-exchange, am I still able to get the ADSL2 connection?===
+
===Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?===
  
No, it is not possible to apply for an ADSL2 service as sub-exchanges are not compatible to be serviced with an ADSL2 service.
+
Exetel has limited ownership to work out this as Telstra is fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
  
  
  
===Can you upgrade the equipments to provide ADSL2 service for the users who are located far away from the exchange?===
+
===Do I require an account number from my telephone provider to apply for ADSL2 via AAPT? ===
  
Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
 
  
 +
If you are applying for a stand alone ADSL2 connection via AAPT, you do not need your account number from your current telephone provider.
  
 +
If you are transferring your telephone service to Exetel, you need to submit your account number from your current telephone provider.
  
===Do I require an account number from my telephone bill to apply for ADSL2 via AAPT? ===
 
  
If you are applying for a stand alone connection via AAPT, you do not need your account number.
 
  
It you are transferring your telephone service to Exetel, you need to submit your account number.
 
  
==Using other services with ADSL2==
+
==ADSL2 Activation Process==
  
  
=== Does having a complex service affect me getting ADSL2? ===
+
===What is the activation process for ADSL2 service from AAPT?===
 
Yes it does. You may contact your current telephone service provider to get the complex services removed and then apply for the ADSL2 service. Once the service is connected, you may check with your telephone service provider to reinstate the complex service.
 
  
  
  
===I currently have a fax on the line, am I still able to use ADSL2?===
+
===How can I check my ADSL2 AAPT application status?===
  
Yes you can use the fax line. However, the fax line will need to have a micro-filter.
 
  
 +
To check ADSL2 application status, check on the [http://www.exetel.com.au/a_application_status.php Application Status page] of Exetel web site, once you receive the confirmation email.
  
  
===Can I apply for VoIP service while applying for the ADSL2 connection?===
 
  
No you cannot apply for VoIP at the same time you purchase ADSL2. Once you activate the ADSL connection you can order VoIP via the Members Facility area. ADSL2 connection has enough bandwidth to support the minimum requirement for VoIP, which is 512kbps.
+
===How long does it take to activate an ADSL2 connection via AAPT?===
  
 +
To activate an ADSL2 connection via AAPT, it takes approximately 5 - 7 business days.
  
  
=== Can I use the email to fax facility after purchasing the ADSL2 service? ===
 
 
Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL2 service.
 
  
==ADSL2 Activation Process==
+
===How do I know when my ADSL2 service is ready?===
  
 +
You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
  
===What happens once order is placed?===
 
 
===How can I check my ADSL2 AAPT application status?===
 
  
Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
 
http://www.exetel.com.au/a_application_status.php
 
  
 +
===What do I do if my ADSL2 application has passed the estimated activation date?===
  
 +
If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
  
===How long does it take to activate an ADSL2 connection via AAPT?===
 
  
It takes approximately 5 - 7 business days to activate an ADSL connection via AAPT.
 
  
===How do I know when my ADSL service is ready?===
 
  
You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
+
==ADSL2 AAPT Rejection Reasons==
  
===What do I do if my ADSL2 application has passed the estimated activation date?===
 
  
 +
===What are the common rejection reasons for ADSL2 applications via AAPT?===
  
If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
+
The most common rejection reasons for ADSL2 applications via AAPT are listed below.
  
==ADSL2 AAPT Rejection Reasons==
+
'''Complex services (SSS incompatibility)'''
  
===My ADSL application via AAPT has been rejected for complex services (SSS incompatibility)===
 
  
This is almost always caused by one of the following reasons:
+
ADSL application via AAPT is rejected for complex services (SSS incompatibility) because of the following reasons:
  
 
* An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order.
 
* An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order.
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===My ADSL application via AAPT has been rejected due to "Exchange not available"===
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'''Exchange not available'''
 +
 
  
 
Order has been rejected because Powertel /AAPT equipments are not residing at that exchange to provide the service. So that, we are unable to provide an ETA.
 
Order has been rejected because Powertel /AAPT equipments are not residing at that exchange to provide the service. So that, we are unable to provide an ETA.
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===My ADSL application via AAPT has been rejected saying "No ports reserved on exchange"===
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'''No ports reserved on exchange'''
  
 
The order can be rejected if there are no ports available in the exchange and because of this reason we are unable to provide any ETA.
 
The order can be rejected if there are no ports available in the exchange and because of this reason we are unable to provide any ETA.
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===My ADSL application via AAPT has been rejected saying "Transfer not available from the service provider"===
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'''Transfer not available from the service provider'''
  
 
The current ADSL1 provider is not a SSS participant (ADSL2 use special transfer technology called SSS to transfer ADSL service from one provider to another). Both suppliers need to support the same technology.
 
The current ADSL1 provider is not a SSS participant (ADSL2 use special transfer technology called SSS to transfer ADSL service from one provider to another). Both suppliers need to support the same technology.
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===My ADSL application via AAPT has been rejected due to Inactive or None – Telstra service===
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'''Inactive or None – Telstra service'''
  
 
The reason for the rejection could be that the number isn't activated or it’s not connected to a Telstra network.
 
The reason for the rejection could be that the number isn't activated or it’s not connected to a Telstra network.
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===My ADSL application via AAPT has been rejected due to Service number/ Address mismatch===
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'''Service number/ Address mismatch'''
  
 
The order can bee rejected due to incorrect telephone number or address provided in the customer application.  
 
The order can bee rejected due to incorrect telephone number or address provided in the customer application.  
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The best solution for this is  contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information.
 
The best solution for this is  contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information.
  
== Rapid Transfer/ Churn ==
 
  
  
=== What is Rapid Transfer/Churn of ADSL2 services through AAPT? ===
+
==Transfer/Churn of ADSL2 services to Exetel with AAPT==
 +
 
 +
 
 +
===What is the SSS transfer of ADSL2 services through AAPT?===
 +
 +
SSS transfer of ADSL2 services through AAPT is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using any different supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be an SSS participant in order to transfer over to Exetel.
 
   
 
   
  
This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be an SSS participant in order to transfer over to Exetel.
 
  
 +
===How do I know if my current ADSL service provider is an SSS participant?===
  
 +
To find if your current ADSL service provider is an SSS participant, see the list of SSS participant providers in the order form.
  
===How do I know if my current ADSL service provider is an SSS participant?===
 
  
You could find the list of SSS participant providers in the order form.
+
 +
===Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form? ===
  
=== Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form? ===
+
Yes, you need to check with your current provider and if they are not supporting to SSS transfer then you should terminate ADSL service with the current provider prior to submit a new application with exetel.
 +
  
Yes, you are required to first terminate the current service and apply if your current provider is not an SSS participant.
 
  
 +
===What is the activation period for a SSS transfer to an ADSL connection via AAPT ? ===
  
 +
The activation period for a SSS transfer to an ADSL connection via AAPT is between 5 to 7 working days
 +
  
===What is the activation period for a rapid transfer/churn to an ADSL connection via AAPT ? ===
 
  
The activation period for a rapid transfer/churn to an ADSL connection via AAPT is between 5 to 7 working days
+
===Can a phone line be activated with the AAPT ADSL plans when transferring?===
  
===Can a phone line be activated with the AAPT ADSL plans when transferring?===
+
No, you can not activate a phone line with AAPT when transferring. An active phone line is requested in order to submit an order .
  
No, an active phone line is requested in order to submit an order
+
  
 
===Can a phone service be bundled with the AAPT ADSL plans?===
 
===Can a phone service be bundled with the AAPT ADSL plans?===
  
Yes , the phone service can be bundled with AAPT ADSL plans
+
Yes , the phone service can be bundled with AAPT ADSL plans  
 +
 
 +
 
 +
 
 +
==Plan Changes (AAPT to AAPT) ==
 +
 
 +
 
 +
===How can I change my ADSL plan with AAPT?===
 +
 
 +
You may change your current ADSL plan over to one of the newly available plans through your member’s facility.
 +
 
 +
Go to '''Manage services''' >>  '''ADSL/Fiber'''  >> '''Change service''' section.
 +
 
 +
 
 +
 
 +
===How long does it take to change the ADSL2 plans?===
 +
 
 +
ADSL plan change will come in to effect with your next billing cycle.
 +
 
 +
 
 +
 
 +
=== How much is the ADSL2 plan change fee?===
 +
 
 +
Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
 +
 
 +
 
 +
 
 +
===Is there a downtime for my current internet connection when I change my ADSL2 plan?===
  
 +
There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
  
  
== MODEM for ADSL2 ==
 
 
Please visit [[ADSL Modem and Configuration]] page for information on MODEM.
 
  
==How ADSL Billing Works==
+
===Will I be on a new contract when I change my ADSL plan?===
 +
 
 +
Yes. There will be a new contract, whenever you change the plan
 +
 
 +
 
 +
 
 +
===If there is a change in ADSL speed, when would it take place?===
 +
 
 +
Speed will change within 2-3 working days after the plan change effective date.
  
Please visit [[Billing - General Information]] page for common Billing questions and [[ADSL - Billing]] page for more specific information.
 
  
==ADSL Policies ==
 
  
Please visit [[ADSL Policies]] page for related information
 
  
 +
==ADSL2 AAPT Relocation==
  
+
All relocation related information is available <strong>[[Relocation | here]]</strong>
 
  
 
[[Category:ADSL 2 - AAPT]]
 
[[Category:ADSL 2 - AAPT]]

Latest revision as of 01:31, 10 October 2013

ADSL > ADSL 2 - AAPT > Sales Information


Contents

About ADSL2

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.


What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


Applying for AAPT ADSL2

How do I check ADSL2 AAPT availability ?

To check ADSL2 service availability with AAPT, please visit https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php .


What are the currently available ADSL2 plans via AAPT?

You can find currently available ADSL2 plans with AAPT from http://www.exetel.com.au/a_plan_pricing_aapt.php .


What are the prerequisites to obtain an ADSL2 Service via AAPT?

To obtain ADSL2 service via AAPT, you need an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.


How do I place an order for ADSL2 via AAPT?

To place an order for ADSL2 service via AAPT please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not.


Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?

Exetel has limited ownership to work out this as Telstra is fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.


Do I require an account number from my telephone provider to apply for ADSL2 via AAPT?

If you are applying for a stand alone ADSL2 connection via AAPT, you do not need your account number from your current telephone provider.

If you are transferring your telephone service to Exetel, you need to submit your account number from your current telephone provider.



ADSL2 Activation Process

What is the activation process for ADSL2 service from AAPT?

How can I check my ADSL2 AAPT application status?

To check ADSL2 application status, check on the Application Status page of Exetel web site, once you receive the confirmation email.


How long does it take to activate an ADSL2 connection via AAPT?

To activate an ADSL2 connection via AAPT, it takes approximately 5 - 7 business days.


How do I know when my ADSL2 service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.


What do I do if my ADSL2 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.



ADSL2 AAPT Rejection Reasons

What are the common rejection reasons for ADSL2 applications via AAPT?

The most common rejection reasons for ADSL2 applications via AAPT are listed below.

Complex services (SSS incompatibility)


ADSL application via AAPT is rejected for complex services (SSS incompatibility) because of the following reasons:

  • An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order.
  • There are telephony complex services on the line. (e.g.: line hunt, secondary numbers, fax stream duet, rotary function…etc)
  • Your telephone line rental provider is using their own equipment instead of Telstra equipment. You must either move to Telstra equipment or you may have to port over to Telstra equipment.


Exchange not available


Order has been rejected because Powertel /AAPT equipments are not residing at that exchange to provide the service. So that, we are unable to provide an ETA.


No ports reserved on exchange

The order can be rejected if there are no ports available in the exchange and because of this reason we are unable to provide any ETA.


Transfer not available from the service provider

The current ADSL1 provider is not a SSS participant (ADSL2 use special transfer technology called SSS to transfer ADSL service from one provider to another). Both suppliers need to support the same technology.

In this case you may need to cancel the current service and place a new order via the Exetel web site once it is completely canceled.


Inactive or None – Telstra service

The reason for the rejection could be that the number isn't activated or it’s not connected to a Telstra network.

Best solution for this is to contact the line rental provider and make sure that the line is active and it is updated properly. Furthermore need to confirm that the line is connected to the Telstra network.



Service number/ Address mismatch

The order can bee rejected due to incorrect telephone number or address provided in the customer application.

The best solution for this is contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information.


Transfer/Churn of ADSL2 services to Exetel with AAPT

What is the SSS transfer of ADSL2 services through AAPT?

SSS transfer of ADSL2 services through AAPT is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using any different supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be an SSS participant in order to transfer over to Exetel.


How do I know if my current ADSL service provider is an SSS participant?

To find if your current ADSL service provider is an SSS participant, see the list of SSS participant providers in the order form.


Should I disconnect my current ADSL2 service if my current ADSL provider is not listed as an SSS participant in the order form?

Yes, you need to check with your current provider and if they are not supporting to SSS transfer then you should terminate ADSL service with the current provider prior to submit a new application with exetel.


What is the activation period for a SSS transfer to an ADSL connection via AAPT ?

The activation period for a SSS transfer to an ADSL connection via AAPT is between 5 to 7 working days


Can a phone line be activated with the AAPT ADSL plans when transferring?

No, you can not activate a phone line with AAPT when transferring. An active phone line is requested in order to submit an order .


Can a phone service be bundled with the AAPT ADSL plans?

Yes , the phone service can be bundled with AAPT ADSL plans


Plan Changes (AAPT to AAPT)

How can I change my ADSL plan with AAPT?

You may change your current ADSL plan over to one of the newly available plans through your member’s facility.

Go to Manage services >> ADSL/Fiber >> Change service section.


How long does it take to change the ADSL2 plans?

ADSL plan change will come in to effect with your next billing cycle.


How much is the ADSL2 plan change fee?

Plan change fee will be displayed in the member’s facility. This fee will change from time to time.


Is there a downtime for my current internet connection when I change my ADSL2 plan?

There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.


Will I be on a new contract when I change my ADSL plan?

Yes. There will be a new contract, whenever you change the plan


If there is a change in ADSL speed, when would it take place?

Speed will change within 2-3 working days after the plan change effective date.



ADSL2 AAPT Relocation

All relocation related information is available here