ADSL2 AAPT - Sales Information

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ADSL > ADSL 2 - AAPT > Sales Information


Contents

Description

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.

ADSL1 vs ADSL2

What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


ADSL2 Speed

Please visit ADSL2 Speed for relevant information

Applying for AAPT ADSL2

How do I check ADSL2 AAPT availability ?

Please lodge an application by using https://www.exetel.com.au/order_service/residential_transfer_form.php If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this case, applicable charges will be charged within 3 business days from the time you place the order.

Alternatively, you may contact our sales division to check for service availability.

What are the currently available ADSL2 plans via AAPT?

Please visit http://www.exetel.com.au/a_plan_pricing_aapt.php for new plan details.


What are the prerequisites to obtain an ADSL2 Service via AAPT?

You need an an active telephone connection under Telstra infrastructure. The local exchange should be upgraded to ADSL2 with AAPT infrastructure as well.


How do I place an order for ADSL2 via AAPT?

Please submit an application via https://www.exetel.com.au/adsl2_aapt/adsl_form.php . You may either select to transfer your current telephone service (PSTN) over to Exetel or not.


I am currently on a sub-exchange, am I still able to get the ADSL2 connection?

No, it is not possible to apply for an ADSL2 service as sub-exchanges are not compatible to be serviced with an ADSL2 service.


Can you upgrade the equipments to provide ADSL2 service for the users who are located far away from the exchange?

Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.


Does having a complex service affect me getting ADSL2?

Yes it does. You may contact your current telephone service provider to get the complex services removed and then apply for the ADSL2 service. Once the service is connected, you may check with your telephone service provider to reinstate the complex service.


Do I require an account number from my telephone bill to apply for ADSL2 via AAPT?

Can I apply for VoIP service while applying for the ADSL2 connection?

No you cannot apply for VoIP at the same time you purchase ADSL2. Once you activate the ADSL connection you can order VoIP via the Members Facility area. ADSL2 connection has enough bandwidth to support the minimum requirement for VoIP, which is 512kbps.


Can I use the email to fax facility after purchasing the ADSL2 service?

Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL2 service.

ADSL2 Activation Process

What happens once order is placed?

How can I check my ADSL2 AAPT application status?

Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing. http://www.exetel.com.au/a_application_status.php


How long does it take to activate an ADSL2 connection?

It takes approximately 5 - 7 business days.


How do I know when my service is ready?

You will be informed via email. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.


What do I do if my ADSL2 application has passed the estimated activation date?

Contact the provisioning department and inquire about the delay.

ADSL2 AAPT Rejection Reasons

I have been rejected for complex services (SSS incompatibility)

This is almost always caused by one of the following reasons:

  • An active ADSL service or ADSL CODES are present on the line at the time of submission. This must be CANCELED or else our suppliers will reject the order.
  • There are telephony complex services on the line. (e.g.: line hunt, secondary numbers, fax stream duet, rotary function…etc)
  • Your telephone line rental provider is using their own equipment instead of Telstra equipment. You must either move to Telstra equipment or you may have to port over to Telstra equipment.


My application was rejected due to "Exchange not available"

Order has been rejected because Powertel /AAPT equipments are not residing at that exchange to provide the service. So that, we are unable to provide an ETA.


No ports reserved on exchange

The order can be rejected if there are no ports available in the exchange and because of this reason we are unable to provide any ETA.


Transfer not available from the service provider

The current ADSL1 provider is not a SSS participant (ADSL2 use special transfer technology called SSS to transfer ADSL service from one provider to another). Both suppliers need to support the same technology.

In this case you may need to cancel the current service and place a new order via the Exetel web site once it is completely canceled.


Inactive or None – Telstra service

The reason for the rejection could be that the number isn't activated or it’s not connected to a Telstra network.

Best solution for this is to contact the line rental provider and make sure that the line is active and it is updated properly. Furthermore need to confirm that the line is connected to the Telstra network.



Service number/ Address mismatch

The order can bee rejected due to incorrect telephone number or address provided in the customer application.

The best solution for this is contact the customer line rental provider and update the correct address in their system. Then resubmit the application with correct contact information.

Rapid Transfer/ Churn

What is Rapid Transfer/Churn?

This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be a SSS participant in order to transfer over to Exetel.



Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form?

Connection to ADSL Service

If you are using a modem provided by Exetel you should have received it before your line is activated. Whether or not you are sourcing your modem from Exetel you will have received an email with your user name and password and other set up information.

If you require more detailed assistance you should get that from the manual that comes with your modem or a knowledgeable friend. Some guidance is provided on either the Exetel User Help Forum click here, our Wiki contains some modems, located here, or in the advice to be found on the left hand side of this page. It is very straight forward to set up an ADSL modem but if none of these aids is sufficient you will need to pay for a computer professional to assist you complete this task.

Exetel has agents in every capital city of Australia, and many regional areas. If you need help you might consider calling one of these agents who will charge you to install your ADSL connection. Search for an agent.

If the 'Link' or 'ADSL' light is not steady, then it might not be activated yet, or an issue might have developed. In this case (approximately 10% of all ADSL activations) you need to call Exetel and get the support engineers to get the wholesale provider to confirm and fix the problem.



Things to Consider Before Your Line is Activated

If you have multiple telephone handsets connecting to the line you are going to use for ADSL please ensure that you have bought enough line filters – one for each item on the line that is not the ADSL modem.

  • Please ensure you have clear instructions on how to set up the modem, this particularly applies if you are intending to use a second hand modem.
  • If you are thinking of using a second hand modem get as much information from the person from whom you sourced it as possible including the installation CD and the web site location for the firmware updates and drivers and do a practice install before your ADSL line is activated to ensure that everything actually works the way it is meant to.
  • Additional information on setting up modems can be found on the Exetel Forum, or on the Exetel Wiki, by clicking here.
  • If you think you will need on site assistance to set up your modem or your network there are a number of Exetel agents who are experienced in installing Exetel ADSL services. These organisations charge for their services but if you need assistance please call one of these companies for a quote on what they will charge you to assist you install your ADSL service.



MODEM for ADSL2

Please visit ADSL Modem and Configuration page for information on MODEM.

How Billing Works

Please visit Billing - General Information page for common Billing questions and ADSL - Billing page for more specific information.



Policies

Please visit ADSL Policies page for related information


Changes Made to Telephone Line

If I change the details of my telephone service such as ownership, will it affect on my ADSL connection?

Yes. Making any changes to the telephone line can result in a disconnection of your ADSL service.


What will happen to my ADSL connection if I do not pay my telephone bill on time?

If you do not pay the telephone bill on time, the telephone connection could be disconnected, which will result in a disconnection of your ADSL service attached to the telephone line. This is due to, an active phone line is required to keep the ADSL service active.