Difference between revisions of "ADSL2 Naked Optus - Sales Information"

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==Description==
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==About ADSL2==
  
 
===What is Naked ADSL2?===
 
===What is Naked ADSL2?===
 
   
 
   
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Naked ADSL2 is an ADSL2 connection and does not have an active phone line enabled to make calls. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL 2.  
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Naked ADSL2 is an ADSL2 connection and does not provide an active phone line enabled. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL2.
  
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==ADSL1 vs ADSL2==
 
  
  
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Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit [[From ADSL1 to ADSL 2 - What to Expect]] for more information.
 
Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit [[From ADSL1 to ADSL 2 - What to Expect]] for more information.
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==Optus Naked ADSL2  Speed==
 
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===What speeds can be expected from Optus Naked ADSL2?===
 
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The speeds vary depending on the distance from the exchange, quality of the copper, the copper length and age of the copper line. All customers will not be able to get he maximum theoretical 24000/1100kbps ADSL2 line speed. Speeds should generally reach around 1200kbps as the minimum and up to 18000/1000kbps leaving for over heads.
 
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===What is my expected speed if I am currently located 3KMs away from the exchange?===
 
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Exetel is unable to guarantee any speeds, but your connection may get at least a speed of 1200kbps/256kbps.
 
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===Are P2P speeds guaranteed?===
 
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No, as this is a third party application Exetel holds no control over on what speeds you would be achieving.
 
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===Which service is faster, ADSL1 or ADSL2?===
 
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ADSL2 allows for a connection to achieve faster speeds, however there are limitations. For example if you are residing far away from the exchange this will make your speed slower. The only exception is that you should get at least 1200kbps/256kbps.
 
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===What are the factors avoiding the maximum ADSL2 speed?===
 
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* Distant from the exchange
 
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* Quality of the copper
 
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* Electrical interference from other sources (electric motors, fences, air conditioning units, alarm systems)
 
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* Age of the copper line
 
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===Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2? ===
 
===Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2? ===
  
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Yes. This means you will be changing the pan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.
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Yes. Reactivating the telephone service for a Naked ADSL2 plan means you will be changing the plan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.
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==Transfer/ Churn of Naked ADSL2 services==
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 +
===How can I transfer to Exetel by currently having a Naked ADSL2 service?===
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 +
1. Lodge an application online via https://www.exetel.com.au/order_full_bundle/residential_online_form.php by picking Sign up for an Exetel ADSL2+ Bundle (existing/active phone number connected at premises)
 +
 +
2. Submit the application by providing a bogus telephone number as an active number but have to provide the correct billable account number where necessary (should be 14 digits)
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3. Send an email to provisioning@exetel.com.au mentioning the bogus telephone number and your current providers DSL ID number. The format is usually THREE LETTERS, #, NUMBER (e.g.: EXE#0000000012345)
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4. The service should be activated within 3-4 working days time with minimal downtime. 
  
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5.Once the activation is confirmed, contact the previous provider to close the account
  
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==Relocation==
 
  
  
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===If I am moving to a new place can I order a new Naked ADSL 2 connection?===
 
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No.  We do not provide Naked ADSL2 services anymore. Once you log in to your members area, you will be able to apply for a Bundled ADSL2 service for the new place.
 
  
  
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==ADSL2 Naked Optus Relocation ==
  
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===Can I continue my current contract when I relocate?===
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===How can I relocate my naked ADSL2 connection with Optus?===
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No. A new contract period will start with the new Bundled ADSL2 service.
 
  
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Please refer the below table to find information on relocation of Naked ADSL2 service with Optus. Please note that you can not have a naked ADSL2 connection at the new location as Exetel does not proved Naked ADSL2 services anymore. All prices are subject to change, so refer to your Member Facility for more information.
  
  
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==Rapid Transfer/ Churn==
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{|cellpadding="5" cellspacing="0" border="1"
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|bgcolor="#b0c4de"|
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|bgcolor="#b0c4de"|'''To ADSL1/ADSL2 Telstra'''
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|bgcolor="#b0c4de"|'''To ADSL2 Bundled Optus'''
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|bgcolor="#b0c4de"|'''To ADSL2 Naked Optus'''
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|bgcolor="#b0c4de"|'''To ADSL2 AAPT'''
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|-
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|bgcolor="#b0c4de"|'''Methods and Requirements'''
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|Cancel current service, Activate new telephone line at new location & make fresh application for required service
 +
|Apply for relocation via the Secure Members Facilities, email provisioning with desired Bundled plan
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|style="color:red;"|This is not Possible
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|Cancel current service, Activate new telephone line at new location & make fresh application for required service
 +
|-
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|bgcolor="#b0c4de"|'''Activation Times'''
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|Between 5 & 7 business days
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|Between 8 & 10 business days
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|
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|Between 5 & 7 business days
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|-
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|bgcolor="#b0c4de"|'''Activation Cost'''
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|Refer Exetel website
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|Refer Members Area
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|
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|Refer Exetel website
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|-
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|bgcolor="#b0c4de"|'''If Contract'''
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|ETC
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|ETC
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|
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|ETC
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|-
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|bgcolor="#b0c4de"|'''Contract'''
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|New
 +
|New
 +
|
 +
|New
 +
|}
  
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===How can I transfer to Exetel by currently having a Naked ADSL2 service?===
 
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1. Lodge an application online via https://www.exetel.com.au/order_full_bundle/residential_online_form.php by picking Sign up for an Exetel ADSL2+ Bundle (existing/active phone number connected at premises)
 
−
 
−
2. Submit the application by providing a bogus telephone number as an active number but have to provide the correct billable account number where necessary (should be 14 digits)
 
  
−
3. Send an email to provisioning@exetel.com.au mentioning the bogus telephone number and your current providers DSL ID number. The format is usually THREE LETTERS, #, NUMBER (e.g.: EXE#0000000012345)
+
===What if the relocation request for my ADSL2 service via Optus is rejected?===
  
 +
Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.
  
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4. The service should be activated within 3-4 working days time with minimal downtime. 
 
  
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5.Once the activation is confirmed, contact the previous provider to close the account
 
  
  
 
[[Category:ADSL 2 - Optus]]
 
[[Category:ADSL 2 - Optus]]

Latest revision as of 17:52, 18 May 2012


About ADSL2

What is Naked ADSL2?

Naked ADSL2 is an ADSL2 connection and does not provide an active phone line enabled. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL2.


What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


Using Naked ADSL2 service

Can I get a Naked ADSL2 service from Exetel?

No. Exetel does not provide Naked ADSL2 services at the moment.


Can I use the telephone if I have a Naked ADSL2?

No,you can not use the telephone service with Naked ADSL2 service since the Naked ADSL2 service is designed to have just a dedicated ADSL2 connection.


Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2?

Yes. Reactivating the telephone service for a Naked ADSL2 plan means you will be changing the plan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.

Transfer/ Churn of Naked ADSL2 services

How can I transfer to Exetel by currently having a Naked ADSL2 service?

1. Lodge an application online via https://www.exetel.com.au/order_full_bundle/residential_online_form.php by picking Sign up for an Exetel ADSL2+ Bundle (existing/active phone number connected at premises)

2. Submit the application by providing a bogus telephone number as an active number but have to provide the correct billable account number where necessary (should be 14 digits)

3. Send an email to provisioning@exetel.com.au mentioning the bogus telephone number and your current providers DSL ID number. The format is usually THREE LETTERS, #, NUMBER (e.g.: EXE#0000000012345)


4. The service should be activated within 3-4 working days time with minimal downtime.

5.Once the activation is confirmed, contact the previous provider to close the account



ADSL2 Naked Optus Relocation

How can I relocate my naked ADSL2 connection with Optus?

Please refer the below table to find information on relocation of Naked ADSL2 service with Optus. Please note that you can not have a naked ADSL2 connection at the new location as Exetel does not proved Naked ADSL2 services anymore. All prices are subject to change, so refer to your Member Facility for more information.


To ADSL1/ADSL2 Telstra To ADSL2 Bundled Optus To ADSL2 Naked Optus To ADSL2 AAPT
Methods and Requirements Cancel current service, Activate new telephone line at new location & make fresh application for required service Apply for relocation via the Secure Members Facilities, email provisioning with desired Bundled plan This is not Possible Cancel current service, Activate new telephone line at new location & make fresh application for required service
Activation Times Between 5 & 7 business days Between 8 & 10 business days Between 5 & 7 business days
Activation Cost Refer Exetel website Refer Members Area Refer Exetel website
If Contract ETC ETC ETC
Contract New New New


What if the relocation request for my ADSL2 service via Optus is rejected?

Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.

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