Difference between revisions of "ADSL2 Naked Optus - Sales Information"

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(Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2?)
 
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==Description==
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==About ADSL2==
  
 
===What is Naked ADSL2?===
 
===What is Naked ADSL2?===
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Naked ADSL2 is an ADSL2 connection and does not provide an active phone line enabled. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL2.
 
Naked ADSL2 is an ADSL2 connection and does not provide an active phone line enabled. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL2.
  
==ADSL1 vs ADSL2==
 
  
  
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==Optus Naked ADSL2  Speed==
 
 
 
===What speeds can be expected from Optus Naked ADSL2?===
 
 
The speeds vary depending on the distance from the exchange, quality of the copper, the copper length and age of the copper line. All customers will not be able to get he maximum theoretical 24000/1100kbps ADSL2 line speed. Speeds should generally reach around 1200kbps as the minimum and up to 18000/1000kbps leaving for over heads.
 
 
 
 
===What is my expected speed if I am currently located 3KMs away from the exchange?===
 
 
Exetel is unable to guarantee any speeds, but your connection may get at least a speed of 1200kbps/256kbps.
 
 
 
 
 
===Are P2P speeds guaranteed?===
 
 
No, as this is a third party application Exetel holds no control over on what speeds you would be achieving.
 
 
 
 
===Which service is faster, ADSL1 or ADSL2?===
 
 
ADSL2 allows for a connection to achieve faster speeds, however there are limitations. For example if you are residing far away from the exchange this will make your speed slower. The only exception is that you should get at least 1200kbps/256kbps.
 
 
 
 
 
===What are the factors avoiding the maximum ADSL2 speed?===
 
 
* Distant from the exchange
 
* Quality and age of the copper cables
 
* Electrical interference from other sources (electric motors, fences, air conditioning units, alarm systems)
 
* The number of users logged in at a given time.
 
  
 
==Using Naked ADSL2 service==
 
==Using Naked ADSL2 service==
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===Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2? ===
 
===Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2? ===
  
Yes. This means you will be changing the plan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.
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Yes. Reactivating the telephone service for a Naked ADSL2 plan means you will be changing the plan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.
  
==Relocation==
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==Transfer/ Churn of Naked ADSL2 services==
 
 
 
 
===If I am moving to a new place can I order a new Naked ADSL 2 connection?===
 
 
No.  We do not provide Naked ADSL2 services anymore. Once you log in to your members area, you will be able to apply for a Bundled ADSL2 service for the new place.
 
 
 
 
 
 
 
===Can I continue my current contract when I relocate?===
 
 
No. A new contract period will start with the new Bundled ADSL2 service.
 
 
 
 
 
 
 
==Rapid Transfer/ Churn==
 
  
 
===How can I transfer to Exetel by currently having a Naked ADSL2 service?===
 
===How can I transfer to Exetel by currently having a Naked ADSL2 service?===
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==Upgrades/Downgrades and Plan Changes==
 
 
 
===Can I change my current Naked ADSL2 service to a different Naked ADSL2 service?===
 
 
No. You will only find the bundled ADSL2 plans to change.
 
 
 
 
===How do I change to a Bundled ADSL2 service?===
 
 
You have to arrange this via the members area ‘Change service’ option. You may select the Bundled plan and fill the application.
 
 
 
 
===When will my current Naked plan be changed to a Bundled ADSL2 plan?===
 
 
The plan will be changed to a Bundled plan by the next billing cycle.
 
  
  
  
===When will my telephone connection be activated?===
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==ADSL2 Naked Optus Relocation ==
  
Within the first 3-5 business days time, after the plan is changed. 
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===How can I relocate my naked ADSL2 connection with Optus?===
  
 +
Please refer the below table to find information on relocation of Naked ADSL2 service with Optus. Please note that you can not have a naked ADSL2 connection at the new location as Exetel does not proved Naked ADSL2 services anymore. All prices are subject to change, so refer to your Member Facility for more information.
  
  
===Is there a down time when I change to an ADSL2 bundled plan?===
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{|cellpadding="5" cellspacing="0" border="1"
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|bgcolor="#b0c4de"|
No, there is no down time during the transfer.
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|bgcolor="#b0c4de"|'''To ADSL1/ADSL2 Telstra'''
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|bgcolor="#b0c4de"|'''To ADSL2 Bundled Optus'''
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|bgcolor="#b0c4de"|'''To ADSL2 Naked Optus'''
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|bgcolor="#b0c4de"|'''To ADSL2 AAPT'''
 +
|-
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|bgcolor="#b0c4de"|'''Methods and Requirements'''
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|Cancel current service, Activate new telephone line at new location & make fresh application for required service
 +
|Apply for relocation via the Secure Members Facilities, email provisioning with desired Bundled plan
 +
|style="color:red;"|This is not Possible
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|Cancel current service, Activate new telephone line at new location & make fresh application for required service
 +
|-
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|bgcolor="#b0c4de"|'''Activation Times'''
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|Between 5 & 7 business days
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|Between 8 & 10 business days
 +
|
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|Between 5 & 7 business days
 +
|-
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|bgcolor="#b0c4de"|'''Activation Cost'''
 +
|Refer Exetel website
 +
|Refer Members Area
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|
 +
|Refer Exetel website
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|-
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|bgcolor="#b0c4de"|'''If Contract'''
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|ETC
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|ETC
 +
|
 +
|ETC
 +
|-
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|bgcolor="#b0c4de"|'''Contract'''
 +
|New
 +
|New
 +
|
 +
|New
 +
|}
  
  
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===What if the relocation request for my ADSL2 service via Optus is rejected?===
  
== MODEM for ADSL2 ==
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Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.  
 
Please visit [[ADSL Modem and Configuration]] page for information on MODEM.
 
  
  
  
==How Billing Works==
 
  
Please visit [[Billing - General Information]] page for common Billing questions and [[ADSL - Billing]] page for more specific information.
 
 
 
== Policies ==
 
 
 
=== Is there any SLA for ADSL2? ===
 
 
No. There is no SLA (Service Level Agreement) on ADSL2 services as they are residential grade services.
 
 
 
 
===What is the contract period for ADSL2?===
 
 
Generally this is 12 months but this change time to time.  However this may vary depending on your plan. You can find this in the order form.
 
 
 
 
===What are the terms and conditions for ADSL2 service?===
 
 
Visit  http://www.exetel.com.au/adsl2_terms_no_telephone.php  to learn about ADSL2 Terms and Conditions.
 
 
 
 
===What is the acceptable use policy for ADSL2 service?===
 
 
Visit  http://www.exetel.com.au/a_acceptable_use_adsl2.php  to learn about ADSL2 Acceptable Use policy.
 
 
 
 
=== Can I share the Internet for ADSL2? ===
 
 
You can share the naked ADSL 2 Internet connection with multiple computers at home. However, the set up process of networking must be done by you or an external source as eXeTeL is not responsible for internal networks.
 
 
 
 
 
[[Category:ADSL 2 - Optus]]
 
[[Category:ADSL 2 - Optus]]

Latest revision as of 17:52, 18 May 2012


About ADSL2

What is Naked ADSL2?

Naked ADSL2 is an ADSL2 connection and does not provide an active phone line enabled. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL2.


What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


Using Naked ADSL2 service

Can I get a Naked ADSL2 service from Exetel?

No. Exetel does not provide Naked ADSL2 services at the moment.


Can I use the telephone if I have a Naked ADSL2?

No,you can not use the telephone service with Naked ADSL2 service since the Naked ADSL2 service is designed to have just a dedicated ADSL2 connection.


Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2?

Yes. Reactivating the telephone service for a Naked ADSL2 plan means you will be changing the plan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.

Transfer/ Churn of Naked ADSL2 services

How can I transfer to Exetel by currently having a Naked ADSL2 service?

1. Lodge an application online via https://www.exetel.com.au/order_full_bundle/residential_online_form.php by picking Sign up for an Exetel ADSL2+ Bundle (existing/active phone number connected at premises)

2. Submit the application by providing a bogus telephone number as an active number but have to provide the correct billable account number where necessary (should be 14 digits)

3. Send an email to provisioning@exetel.com.au mentioning the bogus telephone number and your current providers DSL ID number. The format is usually THREE LETTERS, #, NUMBER (e.g.: EXE#0000000012345)


4. The service should be activated within 3-4 working days time with minimal downtime.

5.Once the activation is confirmed, contact the previous provider to close the account



ADSL2 Naked Optus Relocation

How can I relocate my naked ADSL2 connection with Optus?

Please refer the below table to find information on relocation of Naked ADSL2 service with Optus. Please note that you can not have a naked ADSL2 connection at the new location as Exetel does not proved Naked ADSL2 services anymore. All prices are subject to change, so refer to your Member Facility for more information.


To ADSL1/ADSL2 Telstra To ADSL2 Bundled Optus To ADSL2 Naked Optus To ADSL2 AAPT
Methods and Requirements Cancel current service, Activate new telephone line at new location & make fresh application for required service Apply for relocation via the Secure Members Facilities, email provisioning with desired Bundled plan This is not Possible Cancel current service, Activate new telephone line at new location & make fresh application for required service
Activation Times Between 5 & 7 business days Between 8 & 10 business days Between 5 & 7 business days
Activation Cost Refer Exetel website Refer Members Area Refer Exetel website
If Contract ETC ETC ETC
Contract New New New


What if the relocation request for my ADSL2 service via Optus is rejected?

Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.