ADSL2 Naked Optus - Sales Information

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Description

What is Naked ADSL2?

Naked ADSL2 is an ADSL2 connection and does not provide an active phone line enabled. Simply it is a phone line that does not have voice facilities and provides only the internet service. Optus is the Exetel’s supplier for Naked ADSL2.

ADSL1 vs ADSL2

What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


ADSL2 Speed

Please visit ADSL2 Speed for relevant information

Using Naked ADSL2 service

Can I get a Naked ADSL2 service from Exetel?

No. Exetel does not provide Naked ADSL2 services at the moment.


Can I use the telephone if I have a Naked ADSL2?

No,you can not use the telephone service with Naked ADSL2 service since the Naked ADSL2 service is designed to have just a dedicated ADSL2 connection.


Is there a new contract or extension of a contract for reactivating my telephone since I am on Naked ADSL 2?

Yes. This means you will be changing the plan to a bundled ADSL2 plan thus, you will start a new contract for 12 months.

Rapid Transfer/ Churn

How can I transfer to Exetel by currently having a Naked ADSL2 service?

1. Lodge an application online via https://www.exetel.com.au/order_full_bundle/residential_online_form.php by picking Sign up for an Exetel ADSL2+ Bundle (existing/active phone number connected at premises)

2. Submit the application by providing a bogus telephone number as an active number but have to provide the correct billable account number where necessary (should be 14 digits)

3. Send an email to provisioning@exetel.com.au mentioning the bogus telephone number and your current providers DSL ID number. The format is usually THREE LETTERS, #, NUMBER (e.g.: EXE#0000000012345)


4. The service should be activated within 3-4 working days time with minimal downtime.

5.Once the activation is confirmed, contact the previous provider to close the account


Upgrades/Downgrades and Plan Changes

MODEM for ADSL2

Please visit ADSL Modem and Configuration page for information on MODEM.


How ADSL Billing Works

Please visit Billing - General Information page for common Billing questions and ADSL - Billing page for more specific information.

Policies

Please visit ADSL Policies page for related information