ADSL2 Product Information

Description

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.

ADSL1 vs ADSL2

What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.

ADSL2 Speed

Please visit ADSL2 Speed for relevant information

Applying for Telstra ADSL2

How do I check Telstra ADSL2 availability ?

Please lodge an application by using https://www.exetel.com.au/order_service/residential_transfer_form.php If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this case, applicable charges will be charged within 3 business days from the time you place the order.

Alternatively, you may contact our sales division to check for service availability.

What are the currently available ADSL2 plans via Telstra?

Please visit http://www.exetel.com.au/a_plan_pricing_new.php for new plan details.

What are the prerequisites to obtain an ADSL2 Service via Telstra?

• If you are applying for Telstra ADSL2 with existing phone number, you need:

An active residential grade telephone line connected to Telstra infrastructure

Upgraded local exchange to ADSL2 with Telstra equipment

• If you are applying for Telstra ADSl2 without an active phone number (New installation), you need:

Upgraded local exchange to ADSL2 with Telstra equipment

Availability of inplace copper capable of handling ADSL2 services

Note: If inplace copper is not available customer will be given the option to install a new copper cable for $299

How do I place an order for ADSL2 via Telstra?

Please submit an application via https://www.exetel.com.au/order_service/residential_transfer_form.php

I am currently on a sub-exchange, am I still able to get the ADSL2 connection?

No, it is not possible to apply for an ADSL2 service as sub-exchanges are not compatible to be serviced with an ADSL2 service.

Can you upgrade the equipments to provide ADSL2 service for the users who are located far away from the exchange?

Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.

Do I require an account number from my telephone bill to apply for ADSL2 via Telstra?

No, you do not need you account number to apply for ADSL2 via Telstra.

Using other services with ADSL2

Does having a complex service affect me getting ADSL2?

Yes it does. You may contact your current telephone service provider to get the complex services removed and then apply for the ADSL2 service. Once the service is connected, you may check with your telephone service provider to reinstate the complex service.

I currently have a fax on the line, am I still able to use ADSL2?

Yes you can use the fax line. However, the fax line will need to have a micro-filter.

Can I apply for VoIP service while applying for the ADSL2 connection?

No you cannot apply for VoIP at the same time you purchase ADSL2. Once you activate the ADSL connection you can order VoIP via the Members Facility area. ADSL2 connection has enough bandwidth to support the minimum requirement for VoIP, which is 512kbps.

Can I use the email to fax facility after purchasing the ADSL2 service?

Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL2 service.

ADSL2 Activation Process

How can I check my Telstra ADSL2 application status?

Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing. http://www.exetel.com.au/a_application_status.php

How long does it take to activate an ADSL2 connection via Telstra?

It takes approximately 4 -6 business days to activate an ADSL2 connection via Telstra.

How do I know when my ADSL service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.

What do I do if my ADSL2 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.

Rapid Transfer/ Churn

What is Rapid Transfer/Churn of ADSL2 services via Telstra?

This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier.

Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form?

Select the wholesaler/ supplier of your current service from the list. If the wholesaler/ supplier is not listed or if unaware of the wholesaler, select “All other ADSL ISP’s”

MODEM for ADSL2

Please visit ADSL Modem and Configuration page for information on MODEM.

How ADSL Billing Works

Please visit Billing - General Information page for common Billing questions and ADSL - Billing page for more specific information.

ADSL Policies

Please visit ADSL Policies page for related information