Difference between revisions of "ADSL2 Product Information"

Latest revision as of 07:04, 3 September 2018

ADSL > ADSL2 Product Information

1 About ADSL2
- 1.1 What is ADSL2+?
- 1.2 What are the differences between ADSL1 and ADSL2?
2 Applying for ADSL2
3 ADSL2 Activation Process
4 Transfer/ Churn of ADSL2 services
- 4.1 What is Transfer/Churn of ADSL2 services?
- 4.2 Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection?
5 Plan Changes
6 IP address
- 6.1 Can I get a static IP address for my ADSL connection?
- 6.2 Where can I change my IP address?

About ADSL2

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line .

What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.

Applying for ADSL2

How do I check for ADSL2 availability ?

Please lodge an application by using https://www.exetel.com.au/broadband/adsl If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.

Alternatively, you may contact our sales division to check for service availability.

What are the prerequisites to obtain an ADSL2 Service?

If you are applying for Telstra ADSL2 with existing phone number, you need:

An active residential grade telephone line connected to Telstra infrastructure

Upgraded local exchange to ADSL2 with Telstra equipment

If you are applying for ADSl2 without an active phone number (New installation), you need:

Upgraded local exchange to ADSL2 with equipment

Availability of inplace copper capable of handling ADSL2 services

Note: If inplace copper is not available customer will be given the option to install a new copper cable for $299

How do I place an order for ADSL2?

To place an order for ADSL2 service please submit an application from https://www.exetel.com.au/broadband/adsl

Do I require an account number from my telephone bill to apply for ADSL2?

No, you do not need you account number to apply for ADSL2.

ADSL2 Activation Process

What happens once order is placed?

How can I check my ADSL2 application status?

Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing. http://exetel.com.au/broadband.php#appstatus

How long does it take to activate an ADSL2 connection?

It takes approximately 4 -6 business days to activate an ADSL2 connection.

How do I know when my ADSL service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.

What do I do if my ADSL2 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.

Transfer/ Churn of ADSL2 services

What is Transfer/Churn of ADSL2 services?

Transferring/Churning of ADSL2 services is the process of moving from one ADSL2 provider to another ADSL2 provider.

Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection?

You should not disconnect your existing service, until the service has been fully ported/churned to Exetel.

Plan Changes

How can I change my ADSL plan?

You may change your current ADSL plan over to one of the newly available plans through your Exetel Member's Facility;

Go to Services & Usage >> Manage >> Change Plan section.

How long does it take to change the ADSL plans?

ADSL plan change will come in to effect with your next billing cycle.

How much is the ADSL plan change fee?

Plan change fee will be displayed in the member’s facility.

Is there a downtime for my current internet connection when I change ADSL plans?

There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.

Will I be on a new contract when I change my ADSL plan?

Refer to the member’s facility to check if there is a new contract term.

IP address

Can I get a static IP address for my ADSL connection?

Yes, you can get a static IP address for your ADSL connection.

Where can I change my IP address?

You can change your IP address by logging into your Members Account and navigating to ;

Services & Usage >> Manage >> IP Change section.

@@ Line 1: / Line 1: @@
-<yambe:breadcrumb self="Sales Information">Category:ADSL 2 - Telstra|ADSL 2 - Telstra</yambe:breadcrumb>
+<yambe:breadcrumb>ADSL|ADSL</yambe:breadcrumb>
-==Description==
+==About ADSL2==
@@ Line 9: / Line 9: @@
 ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.
-To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.
+To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line .
-==ADSL1 vs ADSL2==
@@ Line 22: / Line 19: @@
-==Telstra ADSL2  Speed==
+== Applying for ADSL2 ==
-===What speeds can be expected from Telstra ADSL2?===
+===How do I check for ADSL2  availability ?===
-The speeds are varying depending solely on the distance from the exchange, quality of the copper, the copper length and age of the copper line. All the customers will not be able to get the maximum theoretical 24000/1100kbps ADSL2 line speed. Speeds should be reaching around 1200kbps as the minimum and up to 18000/1000kbps leaving for over headers.
+Please lodge an application by using https://www.exetel.com.au/broadband/adsl  If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.
+Alternatively, you may contact our sales division to check for service availability.
+===What are the prerequisites to obtain an ADSL2 Service?===
-===What is my expected speed if I am currently located 3KMs away from the exchange?===
+* If you are applying for Telstra ADSL2 with existing phone number, you need:
-Exetel unable to guarantee any speed, but your connection get at least a speed of 1500kbps/256kbps.
+:An active residential grade telephone line connected to Telstra infrastructure
+:Upgraded local exchange to ADSL2 with Telstra equipment
-===Are P2P speeds guaranteed?===
-No, as this is a third party application Exetel holds no control over on what speeds you would be achieving.
-===Which service is faster, ADSL1 or ADSL2?===
-ADSL2 allows for a connection to achieve faster speeds, however there are limitations. For example if you are residing far away from the exchange this will make your speed slower. The only exception is that you should get at least 1500kbps/256kbps.
-===What are the factors avoiding the maximum ADSL2 speed?===
-* Distant from the exchange
-* Quality of the copper
-* Electrical interference from other sources (electric motors, fences, air conditioning units, alarm systems)
-* Age of the copper line
-== Applying for Telstra ADSL2 ==
-===How do I check Telstra ADSL2  availability ?===
-Please lodge an application by using https://www.exetel.com.au/order_service/residential_transfer_form.php and the provisioning will be in touch with you within 2-3 working days of submission about the status of the application.
-===What are the currently available ADSL2 plans via Telstra?===
-Please visit http://www.exetel.com.au/a_plan_pricing_new.php for new plan details.
-===What are the prerequisites to obtain an ADSL2 Service via Telstra?===
-Availability of Telstra copper infrastructure at the local exchange.
-Upgraded local exchange to ADSL2 with Telstra equipment
-An active phone line under Telstra copper network
-===How do I place an order for ADSL2 via Telstra?===
-Please submit an application via https://www.exetel.com.au/order_service/residential_transfer_form.php
-===I am currently on a sub-exchange, am I still able to get the ADSL2 connection?===
-No, it is not possible to apply for an ADSL2 service as sub-exchanges are not compatible to be serviced with an ADSL2 service.
-===Can you upgrade the equipments to provide ADSL2 service for the users who are located far away from the exchange?===
-Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
-=== Does having a complex service affect me getting ADSL2? ===
-Yes it does. You may contact your current telephone service provider to get the complex services removed and then apply for the ADSL2 service. Once the service is connected, you may check with your telephone service provider to reinstate the complex service.
+* If you are applying for ADSl2 without an active phone number (New installation), you need:
+:Upgraded local exchange to ADSL2 with equipment
+:Availability of inplace copper capable of handling ADSL2 services
+Note: If inplace copper is not available customer will be given the option to install a new copper cable for $299
-===Can I apply for VoIP service while applying for the ADSL2 connection?===
-No you cannot apply for VoIP at the same time you purchase ADSL2. Once you activate the ADSL connection you can order VoIP via the Members Facility area. ADSL2 connection has enough bandwidth to support the minimum requirement for VoIP, which is 512kbps.
+===How do I place an order for ADSL2?===
+To place an order for ADSL2 service  please submit an application from https://www.exetel.com.au/broadband/adsl
-=== Can I use the email to fax facility after purchasing the ADSL2 service? ===
+===Do I require an account number from my telephone bill to apply for ADSL2?===
-Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL2 service.
+No, you do not need you account number to apply for ADSL2.
@@ Line 120: / Line 62: @@
-===How can I check my Telstra ADSL2 application status?===
+===How can I check my ADSL2 application status?===
 Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
-http://www.exetel.com.au/a_application_status.php
+http://exetel.com.au/broadband.php#appstatus
-===How long does it take to activate a Telstra ADSL2 connection?===
+===How long does it take to activate an ADSL2 connection?===
-It takes approximately 5 - 7 business days.
+It takes approximately 4 -6 business days to activate an ADSL2 connection.
-===How do I know when my ADSL2 service is ready?===
+===How do I know when my ADSL service is ready?===
+You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
-You will be informed via email. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
@@ Line 141: / Line 84: @@
 ===What do I do if my ADSL2 application has passed the estimated activation date?===
-Contact the provisioning department and inquire about the delay.
+If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
+==Transfer/ Churn of ADSL2 services==
-==ADSL2 Telstra Rejection Reasons==
+=== What is Transfer/Churn of ADSL2 services? ===
-== Rapid Transfer/ Churn ==
-=== What is Rapid Transfer/Churn?  ===
-This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be a SSS participant in order to transfer over to Exetel.
-=== Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form? ===
-==Connection to ADSL Service==
-If you are using a modem  provided by Exetel you should have received it before your line is activated.  Whether or not you are sourcing your modem from Exetel you will have received  an email with your user name and password and other set up information.
-If you require more detailed  assistance you should get that from the manual that comes with your modem or a  knowledgeable friend. Some guidance is provided on either the Exetel User Help  Forum [http://forum.exetel.com.au/ click here], our Wiki contains some  modems, located [http://exewiki.exetel.com.au/index.php?title=ADSL_Modem_Setup_Guides here], or in the advice to be found on the left hand side of this  page. It is very straight forward to set up an ADSL modem but if none of these  aids is sufficient you will need to pay for a computer professional to assist  you complete this task.
-Exetel has agents in every capital city of Australia, and many  regional areas. If you need help you might consider calling one of these agents  who will charge you to install your ADSL connection. [http://www.exetel.com.au/agents_search.php Search for an agent].
-If the 'Link' or 'ADSL' light is not steady, then it might not  be activated yet, or an issue might have developed. In this case (approximately  10% of all ADSL activations) you need to call Exetel and get the support  engineers to get the wholesale provider to confirm and fix the problem.
-==Things to Consider Before Your Line is Activated==
-If you have multiple telephone handsets connecting to the line  you are going to use for ADSL please ensure that you have bought enough line  filters – one for each item on the line that is not the ADSL modem.
-* Please ensure you have clear  instructions on how to set up the modem, this particularly applies if you are  intending to use a second hand modem.
-* If you are thinking of using  a second hand modem get as much information from the person from whom you  sourced it as possible including the installation CD and the web site location  for the firmware updates and drivers and do a practice install before your ADSL  line is activated to ensure that everything actually works the way it is meant  to.
-* Additional information on  setting up modems can be found on the [http://forum.exetel.com.au/ Exetel Forum], or on the Exetel Wiki, by [http://exewiki.exetel.com.au/index.php?title=ADSL_Modem_Setup_Guides clicking here].
-* If you think you will need on  site assistance to set up your modem or your network there are a number of  Exetel agents who are experienced in installing Exetel ADSL services. These organisations  charge for their services but if you need assistance please call one of these  companies for a quote on what they will charge you to assist you install your  ADSL service.
-== MODEM for ADSL2 ==
-Please visit [[ADSL Modem and Configuration]] page for information on MODEM.
-==How Billing Works==
-Please visit [[Billing - General Information]] page for common Billing questions and [[ADSL - Billing]] page for more specific information.
-== Policies ==
-=== Is there any SLA for ADSL2? ===
-No. There is no SLA (Service Level Agreement) on ADSL2 services as they are residential grade services.
+Transferring/Churning of ADSL2 services is the process of  moving from one ADSL2 provider to another ADSL2 provider.
-=== Is there any SLA if I apply for ADSL2 under a business name? ===
-No. Even though it is registered under a business, the actual connection itself is still a residential grade service.
+=== Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection? ===
+You should not disconnect your existing service, until the service has been fully ported/churned to Exetel.
-===What is the contract period for ADSL2?===
+==Plan Changes==
-Generally this is 12 months but this change time to time.  However this may vary depending on your plan. You can find this in the order form.
+===How can I change my ADSL plan?===
+You may change your current ADSL plan over to one of the newly available plans through your Exetel Member's Facility;
-===What are the terms and conditions for ADSL2 service?===
+Go to '''Services & Usage''' >>  '''Manage'''  >> '''Change Plan''' section.
-Visit  http://www.exetel.com.au/adsl2_terms_no_telephone.php   to learn about ADSL2 Terms and Conditions.
+===How long does it take to change the ADSL plans?===
+ADSL plan change will come in to effect with your next billing cycle.
-===What is the acceptable use policy for ADSL2 service?===
-Visit   http://www.exetel.com.au/a_acceptable_use_adsl2.php  to learn about ADSL2 Acceptable Use policy.
+=== How much is the ADSL plan change fee?===
+Plan change fee will be displayed in the member’s facility.
-=== Can I share the Internet for ADSL2? ===
-Yes, you can share the Internet. But you need to network the multiple PCs by yourself.
+===Is there a downtime for my current internet connection when I change ADSL plans?===
+There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
-=== Is there a cooling off period for ADSL2 service? ===
-No, there is no cooling off period.
-===If I change the details of my telephone service such as ownership, will it affect on my ADSL connection?===
-Yes. Making any changes to the telephone line can result in a disconnection of your ADSL service.
+===Will I be on a new contract when I change my ADSL plan?===
+Refer to the member’s facility to check if there is a new contract term.
-===What will happen if I do not pay my telephone bill on time?===
-If you do not pay the telephone bill on time, the telephone connection could be disconnected, which will result in a disconnection of your ADSL service attached to the telephone line. This is due to, an active phone line is required to keep the ADSL service active.
+==IP address==
+===Can I get a static IP address for my ADSL connection?===
+Yes, you can get a static IP address for your ADSL connection.
+===Where can I change my IP address? ===
+You can change your IP address by logging into your Members Account and navigating to ;
+'''Services & Usage''' >>  '''Manage'''  >> '''IP Change''' section.
-[[Category:ADSL 2 - Telstra]]
+[[Category:ADSL]]