Difference between revisions of "ADSL2 Product Information"

From ExeWiki
Jump to: navigation, search
(Applying for Telstra ADSL2)
(Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form?)
 
(37 intermediate revisions by 3 users not shown)
Line 1: Line 1:
<yambe:breadcrumb self="Sales Information">Category:ADSL 2 - Telstra|ADSL 2 - Telstra</yambe:breadcrumb>
+
<yambe:breadcrumb>ADSL|ADSL</yambe:breadcrumb>
  
  
==Description==
+
==About ADSL2==
  
  
Line 9: Line 9:
 
ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.
 
ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.
  
To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line.
+
To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line .
  
 
 
==ADSL1 vs ADSL2==
 
  
  
Line 22: Line 19:
  
  
== ADSL2 Speed==
+
== Applying for ADSL2 ==
 
 
  
Please visit [[ADSL2 Speed]] for relevant information
 
  
== Applying for Telstra ADSL2 ==
+
===How do I check for ADSL2 availability ?===
  
 
+
Please lodge an application by using https://www.exetel.com.au/broadband/adsl If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.
===How do I check Telstra ADSL2  availability ?===
 
 
 
Please lodge an application by using https://www.exetel.com.au/order_service/residential_transfer_form.php If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this case, applicable charges will be charged within 3 business days from the time you place the order.  
 
  
 
Alternatively, you may contact our sales division to check for service availability.
 
Alternatively, you may contact our sales division to check for service availability.
  
 
+
===What are the prerequisites to obtain an ADSL2 Service?===
 
 
===What are the currently available ADSL2 plans via Telstra?===
 
 
 
Please visit http://www.exetel.com.au/a_plan_pricing_new.php for new plan details.
 
 
 
 
 
 
 
===What are the prerequisites to obtain an ADSL2 Service via Telstra?===
 
 
 
  
 
* If you are applying for Telstra ADSL2 with existing phone number, you need:  
 
* If you are applying for Telstra ADSL2 with existing phone number, you need:  
Line 53: Line 36:
  
 
   
 
   
* If you are applying for Telstra ADSl2 without an active phone number (New installation), you need:
+
* If you are applying for ADSl2 without an active phone number (New installation), you need:
  
:Upgraded local exchange to ADSL2 with Telstra equipment
+
:Upgraded local exchange to ADSL2 with equipment
 
:Availability of inplace copper capable of handling ADSL2 services   
 
:Availability of inplace copper capable of handling ADSL2 services   
  
Line 62: Line 45:
  
  
===How do I place an order for ADSL2 via Telstra?===
+
===How do I place an order for ADSL2?===
 
 
Please submit an application via https://www.exetel.com.au/order_service/residential_transfer_form.php
 
 
 
 
 
 
 
===I am currently on a sub-exchange, am I still able to get the ADSL2 connection?===
 
 
 
No, it is not possible to apply for an ADSL2 service as sub-exchanges are not compatible to be serviced with an ADSL2 service.
 
 
 
 
 
 
 
===Can you upgrade the equipments to provide ADSL2 service for the users who are located far away from the exchange?===
 
 
 
Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
 
 
 
 
 
===Do I require an account number from my telephone bill to apply for ADSL2 via Telstra?===
 
 
 
 
 
 
 
==Using other services with ADSL2==
 
 
 
 
 
=== Does having a complex service affect me getting ADSL2? ===
 
 
Yes it does. You may contact your current telephone service provider to get the complex services removed and then apply for the ADSL2 service. Once the service is connected, you may check with your telephone service provider to reinstate the complex service.
 
  
 +
To place an order for ADSL2 service  please submit an application from https://www.exetel.com.au/broadband/adsl
  
 +
===Do I require an account number from my telephone bill to apply for ADSL2?===
  
===I currently have a fax on the line, am I still able to use ADSL2?===
+
No, you do not need you account number to apply for ADSL2.
  
Yes you can use the fax line. However, the fax line will need to have a micro-filter.
 
 
 
 
===Can I apply for VoIP service while applying for the ADSL2 connection?===
 
 
No you cannot apply for VoIP at the same time you purchase ADSL2. Once you activate the ADSL connection you can order VoIP via the Members Facility area. ADSL2 connection has enough bandwidth to support the minimum requirement for VoIP, which is 512kbps.
 
 
 
 
=== Can I use the email to fax facility after purchasing the ADSL2 service? ===
 
 
Yes, you can apply for the email to fax facility via the Exetel Members Facility area, after purchasing the ADSL2 service.
 
  
 
==ADSL2 Activation Process==
 
==ADSL2 Activation Process==
Line 116: Line 62:
  
  
===How can I check my Telstra ADSL2 application status?===
+
===How can I check my ADSL2 application status?===
  
 
Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
 
Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
http://www.exetel.com.au/a_application_status.php
+
http://exetel.com.au/broadband.php#appstatus
 
 
  
  
===How long does it take to activate a Telstra ADSL2 connection?===
 
  
It takes approximately 4 -6 business days.
+
===How long does it take to activate an ADSL2 connection?===
  
===How do I know when my ADSL2 service is ready?===
+
It takes approximately 4 -6 business days to activate an ADSL2 connection.
  
You will be informed via email. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
 
  
  
 +
===How do I know when my ADSL service is ready?===
  
===What do I do if my ADSL2 application has passed the estimated activation date?===
+
You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.
  
Contact the provisioning department and inquire about the delay.
 
  
  
  
 +
===What do I do if my ADSL2 application has passed the estimated activation date?===
  
==ADSL2 Telstra Rejection Reasons==
+
If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.
 
 
  
  
  
 +
==Transfer/ Churn of ADSL2 services==
  
== Rapid Transfer/ Churn ==
 
  
 
+
=== What is Transfer/Churn of ADSL2 services? ===
=== What is Rapid Transfer/Churn? ===
 
 
   
 
   
 +
Transferring/Churning of ADSL2 services is the process of  moving from one ADSL2 provider to another ADSL2 provider.
  
This is the process of transferring a service when you are moving from one ADSL2 provider to another ADSL2 provider while using the same supplier. With the ADSL2 AAPT/Powertel services the current provider needs to be a SSS participant in order to transfer over to Exetel.
 
  
  
  
 +
=== Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection? ===
  
=== Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form? ===
+
You should not disconnect your existing service, until the service has been fully ported/churned to Exetel.
  
 +
==Plan Changes==
  
  
 +
===How can I change my ADSL plan?===
  
==Connection to ADSL Service==
+
You may change your current ADSL plan over to one of the newly available plans through your Exetel Member's Facility;
  
If you are using a modem provided by Exetel you should have received it before your line is activated. Whether or not you are sourcing your modem from Exetel you will have received  an email with your user name and password and other set up information.  
+
Go to '''Services & Usage''' >> '''Manage''' >> '''Change Plan''' section.
  
If you require more detailed  assistance you should get that from the manual that comes with your modem or a  knowledgeable friend. Some guidance is provided on either the Exetel User Help  Forum [http://forum.exetel.com.au/ click here], our Wiki contains some  modems, located [http://exewiki.exetel.com.au/index.php?title=ADSL_Modem_Setup_Guides here], or in the advice to be found on the left hand side of this  page. It is very straight forward to set up an ADSL modem but if none of these  aids is sufficient you will need to pay for a computer professional to assist  you complete this task.
+
===How long does it take to change the ADSL plans?===
  
Exetel has agents in every capital city of Australia, and many  regional areas. If you need help you might consider calling one of these agents  who will charge you to install your ADSL connection. [http://www.exetel.com.au/agents_search.php Search for an agent].
+
ADSL plan change will come in to effect with your next billing cycle.
  
If the 'Link' or 'ADSL' light is not steady, then it might not  be activated yet, or an issue might have developed. In this case (approximately  10% of all ADSL activations) you need to call Exetel and get the support  engineers to get the wholesale provider to confirm and fix the problem.
 
  
  
 +
=== How much is the ADSL plan change fee?===
  
 +
Plan change fee will be displayed in the member’s facility.
  
 
==Things to Consider Before Your Line is Activated==
 
 
 
If you have multiple telephone handsets connecting to the line  you are going to use for ADSL please ensure that you have bought enough line  filters – one for each item on the line that is not the ADSL modem.
 
 
* Please ensure you have clear  instructions on how to set up the modem, this particularly applies if you are  intending to use a second hand modem.
 
* If you are thinking of using  a second hand modem get as much information from the person from whom you  sourced it as possible including the installation CD and the web site location  for the firmware updates and drivers and do a practice install before your ADSL  line is activated to ensure that everything actually works the way it is meant  to.
 
* Additional information on  setting up modems can be found on the [http://forum.exetel.com.au/ Exetel Forum], or on the Exetel Wiki, by [http://exewiki.exetel.com.au/index.php?title=ADSL_Modem_Setup_Guides clicking here].
 
* If you think you will need on  site assistance to set up your modem or your network there are a number of  Exetel agents who are experienced in installing Exetel ADSL services. These organisations  charge for their services but if you need assistance please call one of these  companies for a quote on what they will charge you to assist you install your  ADSL service.
 
 
 
 
 
== MODEM for ADSL2 ==
 
 
Please visit [[ADSL Modem and Configuration]] page for information on MODEM.
 
  
  
 +
===Is there a downtime for my current internet connection when I change ADSL plans?===
  
 +
There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
  
==How Billing Works==
 
  
Please visit [[Billing - General Information]] page for common Billing questions and [[ADSL - Billing]] page for more specific information.
 
  
 +
===Will I be on a new contract when I change my ADSL plan?===
  
 +
Refer to the member’s facility to check if there is a new contract term.
  
  
== Policies ==
 
  
Please visit [[ADSL Policies]] page for related information
+
==IP address==
  
  
 +
===Can I get a static IP address for my ADSL connection?===
  
==Changes Made to Telephone Line==
+
Yes, you can get a static IP address for your ADSL connection.
  
===If I change the details of my telephone service such as ownership, will it affect on my ADSL connection?===
 
  
Yes. Making any changes to the telephone line can result in a disconnection of your ADSL service.
+
===Where can I change my IP address? ===
  
 +
You can change your IP address by logging into your Members Account and navigating to ;
  
===What will happen if I do not pay my telephone bill on time?===
+
'''Services & Usage''' >>  '''Manage'''  >> '''IP Change''' section.
  
If you do not pay the telephone bill on time, the telephone connection could be disconnected, which will result in a disconnection of your ADSL service attached to the telephone line. This is due to, an active phone line is required to keep the ADSL service active. 
 
  
  
  
[[Category:ADSL 2 - Telstra]]
+
[[Category:ADSL]]

Latest revision as of 07:04, 3 September 2018

ADSL > ADSL2 Product Information


About ADSL2

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line .


What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


Applying for ADSL2

How do I check for ADSL2 availability ?

Please lodge an application by using https://www.exetel.com.au/broadband/adsl If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.

Alternatively, you may contact our sales division to check for service availability.

What are the prerequisites to obtain an ADSL2 Service?

  • If you are applying for Telstra ADSL2 with existing phone number, you need:
An active residential grade telephone line connected to Telstra infrastructure
Upgraded local exchange to ADSL2 with Telstra equipment


  • If you are applying for ADSl2 without an active phone number (New installation), you need:
Upgraded local exchange to ADSL2 with equipment
Availability of inplace copper capable of handling ADSL2 services

Note: If inplace copper is not available customer will be given the option to install a new copper cable for $299


How do I place an order for ADSL2?

To place an order for ADSL2 service please submit an application from https://www.exetel.com.au/broadband/adsl

Do I require an account number from my telephone bill to apply for ADSL2?

No, you do not need you account number to apply for ADSL2.


ADSL2 Activation Process

What happens once order is placed?

How can I check my ADSL2 application status?

Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing. http://exetel.com.au/broadband.php#appstatus


How long does it take to activate an ADSL2 connection?

It takes approximately 4 -6 business days to activate an ADSL2 connection.


How do I know when my ADSL service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.



What do I do if my ADSL2 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.


Transfer/ Churn of ADSL2 services

What is Transfer/Churn of ADSL2 services?

Transferring/Churning of ADSL2 services is the process of moving from one ADSL2 provider to another ADSL2 provider.



Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection?

You should not disconnect your existing service, until the service has been fully ported/churned to Exetel.

Plan Changes

How can I change my ADSL plan?

You may change your current ADSL plan over to one of the newly available plans through your Exetel Member's Facility;

Go to Services & Usage >> Manage >> Change Plan section.

How long does it take to change the ADSL plans?

ADSL plan change will come in to effect with your next billing cycle.


How much is the ADSL plan change fee?

Plan change fee will be displayed in the member’s facility.


Is there a downtime for my current internet connection when I change ADSL plans?

There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.


Will I be on a new contract when I change my ADSL plan?

Refer to the member’s facility to check if there is a new contract term.


IP address

Can I get a static IP address for my ADSL connection?

Yes, you can get a static IP address for your ADSL connection.


Where can I change my IP address?

You can change your IP address by logging into your Members Account and navigating to ;

Services & Usage >> Manage >> IP Change section.