Difference between revisions of "ADSL2 Product Information"

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(Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form?)
 
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<yambe:breadcrumb self="Sales Information">Category:ADSL 2 - Telstra|ADSL 2 - Telstra</yambe:breadcrumb>
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<yambe:breadcrumb>ADSL|ADSL</yambe:breadcrumb>
  
  
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== Applying for Telstra ADSL2 ==
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== Applying for ADSL2 ==
  
  
===How do I check Telstra ADSL2  availability ?===
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===How do I check for ADSL2  availability ?===
  
Please lodge an application by using https://www.exetel.com.au/order_service/residential_transfer_form.php If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this case, applicable charges will be charged within 3 business days from the time you place the order .  
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Please lodge an application by using https://www.exetel.com.au/broadband/adsl If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.
  
 
Alternatively, you may contact our sales division to check for service availability.
 
Alternatively, you may contact our sales division to check for service availability.
  
 
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===What are the prerequisites to obtain an ADSL2 Service?===
 
 
===What are the currently available ADSL2 plans via Telstra?===
 
 
 
To find details on ADSL2 plans available through Telstra, please visit http://www.exetel.com.au/a_plan_pricing_new.php
 
 
 
 
 
 
 
===What are the prerequisites to obtain an ADSL2 Service via Telstra?===
 
  
 
* If you are applying for Telstra ADSL2 with existing phone number, you need:  
 
* If you are applying for Telstra ADSL2 with existing phone number, you need:  
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* If you are applying for Telstra ADSl2 without an active phone number (New installation), you need:
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* If you are applying for ADSl2 without an active phone number (New installation), you need:
  
:Upgraded local exchange to ADSL2 with Telstra equipment
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:Upgraded local exchange to ADSL2 with equipment
 
:Availability of inplace copper capable of handling ADSL2 services   
 
:Availability of inplace copper capable of handling ADSL2 services   
  
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===How do I place an order for ADSL2 via Telstra?===
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===How do I place an order for ADSL2?===
  
To place an order for ADSL2 service via Telstra please submit an application from https://www.exetel.com.au/order_service/residential_transfer_form.php
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To place an order for ADSL2 service  please submit an application from https://www.exetel.com.au/broadband/adsl
  
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===Do I require an account number from my telephone bill to apply for ADSL2?===
  
 
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No, you do not need you account number to apply for ADSL2.
 
 
===Can you upgrade the equipment to provide ADSL2 service for the users who are located far away from the exchange?===
 
 
 
Exetel has limited ownership to work out this as Telstra fully responsible of this part of the equipment and also it is not very flexible to implement this change due to the high cost.
 
 
 
 
 
 
 
===Do I require an account number from my telephone bill to apply for ADSL2 via Telstra?===
 
 
 
No, you do not need you account number to apply for ADSL2 via Telstra.
 
  
  
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===How can I check my Telstra ADSL2 application status?===
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===How can I check my ADSL2 application status?===
  
 
Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
 
Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing.
http://www.exetel.com.au/a_application_status.php
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http://exetel.com.au/broadband.php#appstatus
  
  
  
===How long does it take to activate an ADSL2 connection via Telstra?===
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===How long does it take to activate an ADSL2 connection?===
  
It takes approximately 4 -6 business days to activate an ADSL2 connection via Telstra.
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It takes approximately 4 -6 business days to activate an ADSL2 connection.
  
  
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==ADSL2 Telstra Rejection Reasons==
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==Transfer/ Churn of ADSL2 services==
 
 
 
 
 
 
  
  
==Transfer/ Churn of ADSL2 services with Telstra==
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=== What is Transfer/Churn of ADSL2 services? ===
 
 
 
 
=== What is Transfer/Churn of ADSL2 services via Telstra? ===
 
 
   
 
   
Transferring/Churning of ADSL2 services with Telstra is the process of  moving from one ADSL2 provider to another ADSL2 provider while using the same Telstra infrastructure.
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Transferring/Churning of ADSL2 services is the process of  moving from one ADSL2 provider to another ADSL2 provider.
 
 
 
 
 
 
 
 
=== Should I disconnect my current ADSL2 service if my current ADSL provider is not listed in the order form? ===
 
 
 
Select the wholesaler/ supplier of your current service from the list. If the wholesaler/ supplier is not listed or if unaware of the wholesaler, select “All other ADSL ISP’s”
 
 
 
[[File:Sss.jpg]]
 
  
  
  
  
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=== Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection? ===
  
==Plan Changes (Telstra to Telstra) ==
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You should not disconnect your existing service, until the service has been fully ported/churned to Exetel.
  
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==Plan Changes==
  
===How can I change my ADSL plan with Telstra?===
 
  
You may change your current ADSL plan over to one of the newly available plans through your member’s facility.
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===How can I change my ADSL plan?===
  
Go to '''Manage services''' >>  '''ADSL/Fiber'''  >> '''Change service''' section.
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You may change your current ADSL plan over to one of the newly available plans through your Exetel Member's Facility;
  
 +
Go to '''Services & Usage''' >>  '''Manage'''  >> '''Change Plan''' section.
  
 
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===How long does it take to change the ADSL plans?===
===How long does it take to change the plans?===
 
  
 
ADSL plan change will come in to effect with your next billing cycle.
 
ADSL plan change will come in to effect with your next billing cycle.
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=== How much is the plan change fee?===
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=== How much is the ADSL plan change fee?===
  
Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
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Plan change fee will be displayed in the member’s facility.
  
  
  
===Is there a downtime for my current internet connection?===
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===Is there a downtime for my current internet connection when I change ADSL plans?===
  
 
There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
 
There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.
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===Will I be on a new contract when I change my ADSL plan?===
 
===Will I be on a new contract when I change my ADSL plan?===
  
Yes. There will be a new contract, whenever you change the plan
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Refer to the member’s facility to check if there is a new contract term.
  
  
  
===If there is a speed change, when would it take place?===
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==IP address==
  
Speed will change within 2-3 working days after the plan change effective date.
 
  
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===Can I get a static IP address for my ADSL connection?===
  
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Yes, you can get a static IP address for your ADSL connection.
  
==ADSL2 Telstra Relocation==
 
  
===How can I relocate my ADSL2 connection with Telstra?===
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===Where can I change my IP address? ===
  
Please refer the below table to find information on relocation of ADSL2 service with Telstra. Please note that all prices are subject to change, so refer to your Member Facility for more information.
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You can change your IP address by logging into your Members Account and navigating to ;
  
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'''Services & Usage''' >>  '''Manage'''  >> '''IP Change''' section.
  
{|cellpadding="5" cellspacing="0" border="1"
 
|bgcolor="#b0c4de"|
 
|bgcolor="#b0c4de"|'''To ADSL1/ADSL2 Telstra'''
 
|bgcolor="#b0c4de"|'''To ADSL2 Bundled Optus'''
 
|bgcolor="#b0c4de"|'''To ADSL2 Naked Optus'''
 
|bgcolor="#b0c4de"|'''To ADSL2 AAPT'''
 
|-
 
|bgcolor="#b0c4de"|'''Methods and Requirements'''
 
|EU is required to activate a new telephone line at new location prior to application via Members & can choose a date to end current service and date to start proceedings of new service
 
|EU is required to activate a new telephone line at new location prior to application via Members & can choose a date to end current service and date to start proceedings of new service
 
|style="color:red;"|This is not Possible
 
|Cancel current service, Activate new telephone line at new location & make fresh application for required service
 
|-
 
|bgcolor="#b0c4de"|'''Activation Times'''
 
|Between 5 & 7 business days
 
|Between 8 & 10 business days
 
|
 
|Between 5 & 7 business days
 
|-
 
|bgcolor="#b0c4de"|'''Activation Cost'''
 
|Refer Members Area
 
|Refer Members Area
 
|
 
|Refer Exetel website
 
|-
 
|bgcolor="#b0c4de"|'''If Contract'''
 
|ETC
 
|ETC
 
|
 
|ETC
 
|-
 
|bgcolor="#b0c4de"|'''Contract'''
 
|New
 
|New
 
|
 
|New
 
|}
 
  
  
  
===I am moving into a new place and the telephone line isn't active. Can I make an application?===
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[[Category:ADSL]]
 
 
If you have only the DSL service with us and the PSTN is with another provider, you should either relocate your existing PSTN to the new location or activate a new PSTN at the new location and then place a relocation via the members facility.
 
 
 
If you have bundle services with us, relocation can be processed without a new phone service at the new location
 
 
 
 
 
 
 
===Can I keep my telephone number if I relocate my ADSL2 service?===
 
 
 
If you relocate to an address which is serviced by the same exchange then the FNN can be retained at the new address, however if the new address is serviced by a different exchange then the telephone number (FNN) will not be retained. In this instance a new number is assigned.
 
 
 
 
 
 
 
===If I move houses and move my telephone service will the ADSL2 service with Telstra  work?===
 
 
 
In the event where you have only the DSL service with us, then you will need to relocate your telephone service (the FNN) first by contacting your line rental provider and once the FNN relcoation is completed, you will have to place a relocation via the member facility for us to relocate the service.
 
 
 
If you have a bundle service with us, then you will need to place a relocation via the members facility for us to process the relocation.
 
 
 
 
 
 
 
===What if the relocation request for my ADSL2 service via Telstra is rejected?===
 
 
Rejection for your relocation request could be due to many reasons, and should act accordingly to find an alternative. It is recommended that you contact Exetel and get further advice.
 
 
 
[[Category:ADSL 2 - Telstra]]
 

Latest revision as of 07:04, 3 September 2018

ADSL > ADSL2 Product Information


About ADSL2

What is ADSL2+?

ADSL2+ is a faster DSL service technology. The ADSL2+ is much faster than normal ADSL1 service. The ADSL1 broadband download speeds are between 256kbps and the maximum theoretical speed of 8Mbps. ADSL2+ download speed between 1.5Mbps and the maximum theoretical speed of 24Mbps. ADSL2+ will allow you to enjoy large file downloads, VoIP phone service, online gaming as well as Streaming TV and radios.

To obtain maximum ADSL2+ speeds customers must use an ADSL2+ supported MODEM and have filters installed. The actual speeds will depend on, distance from the local telephone exchange, internet traffic and the quality of the customer’s telephone copper line .


What are the differences between ADSL1 and ADSL2?

Apart from the obvious difference in speed, there are some other significant differences between the ADSL1 and ADSL2. Please visit From ADSL1 to ADSL 2 - What to Expect for more information.


Applying for ADSL2

How do I check for ADSL2 availability ?

Please lodge an application by using https://www.exetel.com.au/broadband/adsl If the service cannot be provided to you, you will be notified within 3 business days as soon as we get the confirmation from our supplier. If not we’ll proceed with the order to activate the service. In this scenario, you will be charged the hardware costs within 3 business days from the time you place the order.

Alternatively, you may contact our sales division to check for service availability.

What are the prerequisites to obtain an ADSL2 Service?

  • If you are applying for Telstra ADSL2 with existing phone number, you need:
An active residential grade telephone line connected to Telstra infrastructure
Upgraded local exchange to ADSL2 with Telstra equipment


  • If you are applying for ADSl2 without an active phone number (New installation), you need:
Upgraded local exchange to ADSL2 with equipment
Availability of inplace copper capable of handling ADSL2 services

Note: If inplace copper is not available customer will be given the option to install a new copper cable for $299


How do I place an order for ADSL2?

To place an order for ADSL2 service please submit an application from https://www.exetel.com.au/broadband/adsl

Do I require an account number from my telephone bill to apply for ADSL2?

No, you do not need you account number to apply for ADSL2.


ADSL2 Activation Process

What happens once order is placed?

How can I check my ADSL2 application status?

Once you receive the confirmation email you can then check on the 'Application Status' page of Exetel web site to see exactly how your application is progressing. http://exetel.com.au/broadband.php#appstatus


How long does it take to activate an ADSL2 connection?

It takes approximately 4 -6 business days to activate an ADSL2 connection.


How do I know when my ADSL service is ready?

You will be informed via email when your ADSL service is ready. Please make sure we have your latest email address on record. Alternately you can contact the provisioning department to confirm the activation.



What do I do if my ADSL2 application has passed the estimated activation date?

If the estimated activation date of your ADSL connection has passed, please contact the provisioning department and advise of the delay.


Transfer/ Churn of ADSL2 services

What is Transfer/Churn of ADSL2 services?

Transferring/Churning of ADSL2 services is the process of moving from one ADSL2 provider to another ADSL2 provider.



Should I disconnect my current ADSL2 service after applying for an Exetel ADSL2 connection?

You should not disconnect your existing service, until the service has been fully ported/churned to Exetel.

Plan Changes

How can I change my ADSL plan?

You may change your current ADSL plan over to one of the newly available plans through your Exetel Member's Facility;

Go to Services & Usage >> Manage >> Change Plan section.

How long does it take to change the ADSL plans?

ADSL plan change will come in to effect with your next billing cycle.


How much is the ADSL plan change fee?

Plan change fee will be displayed in the member’s facility.


Is there a downtime for my current internet connection when I change ADSL plans?

There is no downtime for your current internet connection when you are doing a same carrier plan change as it is an automated process.


Will I be on a new contract when I change my ADSL plan?

Refer to the member’s facility to check if there is a new contract term.


IP address

Can I get a static IP address for my ADSL connection?

Yes, you can get a static IP address for your ADSL connection.


Where can I change my IP address?

You can change your IP address by logging into your Members Account and navigating to ;

Services & Usage >> Manage >> IP Change section.