ADSL Modem and Configuration

What MODEM is recommended for ADSL 1?

Any ADSL MODEM would work for ADSL 1 connections. However note that Exetel will only be able to provide you basic information if you are not using a Netcomm or Dynalink MODEM.

Which MODEM is suitable for ADSL 2?

Any ADSL 2 MODEM is working with Exetel's ADSL 2 services. However, it is better to check with the MODEM manufacturer always.

Can I use the same old MODEM from my previous provider?

Yes, you can use whatever MODEM that suits you. However ensure that the MODEM is not locked to any particular network and eXeTeL is unable to assist if you are not using a Netcomm or Dynalink MODEM.

How many micro-filters do I need when apply for ADSL 1?

This depends on the extra equipment (fax/corded handsets/cordless handsets etc.) you have on your telephone line.

Can I use the ADSL 1 Micro filters with ADSL 2 service?

We recommend to use ADSL 2 micro-filters for handling the new frequency that ADSL 2 emits.

Does eXeTeL provide any assistance to set up my MODEM?

We can assist if it is either a Netcomm or a Dynalink MODEM as eXeTeL personnel are only trained with brands that we resell.Please email residentialsupport@exetel.com.au or Sydney users call 0280301000; national number 1300788141

Does eXeTeL come to my property to install the ADSL connection?

No. If you have ordered the modem through Exetel we will send you a modem with the factory settings which means the modem will have default settings.Once you recieve the modem that you purchased through Exetel, you can contact the support department to obtain configuration details.

Does eXeTeL lock the selling Netcomm and Dynalink MODEMs?

No, they can be used in any other network.

What is the warranty period for Netcomm or Dynalink MODEMs that I can purchase from eXeTeL?

These MODEMs carry a twelve months warranty.

I have been using ADSL 1 service and recently switched over to ADSL 2 Naked service. Do I still need the filter/splitter connected?

No, you do not need to connect the filters or the splitters. Instead you can have the MODEM connected directly to the first wall socket.

What is ADSL modem username and password?

Please visit ADSL Username and Password for username and password information

Where can I find ADSL modem setup guide?

Please visit ADSL Modem Setup Guides page for more information.