ADSL Policies

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Is there any SLA for ADSL services?

No. There is no SLA (Service Level Agreement) for ADSL services as they are residential grade services.


Is there any SLA if I apply for ADSL under a business name?

No. Even though it is registered under a business, the actual ADSL connection itself is still a residential grade service.


What is the contract period for ADSL ?

Generally the contract periods for ADSL services are as follows.

ADSL1 - 6 months

ADSL2 - 12 months

However this may vary depending on your plan. You can find this in the order form.


What are the terms and conditions for ADSL services?

Visit http://www.exetel.com.au/a_terms_conditions.php for Telstra ADSL terms and conditions

Visit http://www.exetel.com.au/adsl2_terms_no_telephone.php for AAPT terms and conditions



What is the acceptable user policy for ADSL services?

Visit http://www.exetel.com.au/a_acceptable_use_adsl2.php to learn about ADSL (Optus and AAPT) Acceptable Use policy.

Visit http://www.exetel.com.au/a_acceptable_use.php for ADSL (Telstra) Acceptable Use policy.


Is there a cooling off period for ADSL service?

No, there is no cooling off period for ADSL service.


Can I share the Internet for ADSL2?

Yes you can share the Internet connection. It can be done via WiFi or by hard wiring network devices like switches,routers, computers.