Business Grade ADSL - Sales Information

What is BUSINESS GRADE ADSL?

This is our business ADSL service that comes along with a SLA meaning that the service is guaranteed unlike our residential ADSL services, and it terminates within our business network

Where is BUSINESS GRADE ADSL available?

This service is available on Optus enabled exchanges as we use Optus for our SHDSL service. Call corporate sales on Phone: (02) 8030 1040 OR Email: corporatesales@exetel.com.au

What are the available speeds for BUSINESS GRADE ADSL service?

From 1536/256 kbps, Speeds Achieved By Any User Will Depend On Many Factors And Can, Under Ideal Circumstances, Reach 19 mbps Down, with ANNEX A services providing at least 2048kbps/384kbps, and ANNEX M services providing at least 8192kbps/1536kbps

What are the available plans and prices?

http://www.exetel.com.au/bga-overview.php

What are the prerequisites to obtain the BUSINESS GRADE ADSL service?

Telephone line is not required and is only required to determine the MDF and for internal verification purposes

Do we need a telephone line to connect to BUSINESS GRADE ADSL service?

No

What type of telephone connection is needed for the BUSINESS GRADE ADSL service?

Telephone is needed only to confirm the address and to locate the MDF

Can I use a voice service on the same line as an BUSINESS GRADE ADSL service?

No

I have an ADSL MODEM/Router. Can I use this for BUSINESS GRADE ADSL?

It depends on the router Model, But we recommend CISCO and CISCO 877 router is given free of charge with the P4 Plan and for P5 plan a Cisco router is not included only a only a Siemens 4201 is included (But the customer should return it if he is terminating the service)

What MODEM is recommended for BUSINESS GRADE ADSL service?

CISCO 877

Who is configuring the MODEM/Router for BUSINESS GRADE ADSL service?

If the customer buy the router from us and needs it to be pre configured we can configure it before sending

How long does it take to provision the BUSINESS GRADE ADSL service?

20 Business days

What is the BUSINESS GRADE ADSL provisioning process?

Installation Process

• Once the order has been received it is then submitted the following day to our supplier for qualification.
• The qualification process usually takes anywhere between 5-10 days before our supplier confirms the validity of the order.
• Once this has been finalized you will an update is sent in regards to 'cut-over' date information in the next 5-10 days.
• A Cut-over date(usually called TCD -Telstra cut over date, on our records) is the date a technician will need to be on site in order to 'tag' the vacant copper pairs at the MDF (Main Distribution Frame). It is important that someone be on site and aware as this can cause delays to the order if the technician has no access to the MDF.
• Once cut-over has completed and been verified, an 'appointment date/install date' will be advised in a further 5-10 day period. On this date, our supplier's technician will come out on site to install the equipment needed. Again, delays will be caused if site contact is not present.

Is it possible to transfer the BUSINESS GRADE ADSL service when we move our business?

Yes. But only if its available at the new location

How much does it cost for speed upgrade or downgrade?

There are no additional charges for upgrades the customer only has to pay the new monthly charge. Downgrading the service is not possible.

What is the billing period and due date?

1st of the month

What are the charges for withdrawing a pending BUSINESS GRADE ADSL application?

The Customer must pay Exetel a cancellation fee calculated as follows to compensate Exetel for the infrastructure an

$55.00 - if the Service is cancelled within two (2) business days of the Application;

$165.00 - if the Service is cancelled within five (5) business days of the Application;

$275.00 - if the Service is cancelled within fifteen (15) business days of the Application;

$1,100.00 - if the Service is cancelled within twenty (20) business days of the Application;

What are the charges for cancelling a BUSINESS GRADE ADSL service prior to the committed contract term?

Pay off for the remaining months of the contract

Where can I find more information about BUSINESS GRADE ADSL service?

Visit : http://www.exetel.com.au/business_shdsl.php

or call corporate sales on Phone: (02) 8030 1040 OR Email: corporatesales@exetel.com.au