Business Grade ADSL - Sales Information

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Description

What is Business Grade ADSL service?

This is our business ADSL service that comes along with a SLA meaning that the service is guaranteed unlike our residential ADSL services, and it terminates within our business network.


Where can I find more information about Business Grade ADSL service?

For more information on Business Grade ADSL services, please visit : http://www.exetel.com.au/business_shdsl.php

or call corporate sales on Phone: (02) 8030 1040

or Email: corporatesales@exetel.com.au


Speeds

What are the available speeds for Business Grade ADSL service?

The available speeds for Business Grade ADSL service are as follows;

From 1536/256 kbps, Speeds Achieved By Any User Will Depend On Many Factors And Can, Under Ideal Circumstances, Reach 19 mbps Down, with ANNEX A services providing at least 2048kbps/384kbps, and ANNEX M services providing at least 8192kbps/1536kbps


Applying

Where is Business Grade ADSL available?

Business Grade ADSL service is available on Optus enabled exchanges as we use Optus for our Business Grade ADSL service. Call corporate sales on Phone: (02) 8030 1040 OR Email: corporatesales@exetel.com.au


What are the available plans and prices for Business Grade ADSL service?

Please visit http://www.exetel.com.au/bga-overview.php to know about latest Business Grade ADSL plan details.


What are the prerequisites to obtain the Business Grade ADSL service?

Telephone line is not required and is only required to determine the MDF and for internal verification purposes


What type of telephone connection is needed for the Business Grade ADSL service?

Telephone is needed only to confirm the address and to locate the MDF for Business Grade ADSL.


Can I use a voice service on the same line as a Business Grade ADSL service?

No, you can not use a voice service on the same line as the Business Grade ADSL service.


I have an ADSL MODEM/Router. Can I use this for Business Grade ADSL?

It depends on the router Model, But we recommend CISCO and CISCO 877 router is given free of charge with the P4 Plan and for P5 plan a Cisco router is not included only a Siemens 4201 is included (But the customer should return it if he is terminating the service)


What MODEM is recommended for Business Grade ADSL service?

CISCO 877 is recommended for Business Grade ADSL service.


Who is configuring the MODEM/Router for Business Grade ADSL service?

If a Business Grade ADSL customer buys the router from us and needs it to be pre configured we can configure it before sending.


Activation Process

What is the Business Grade ADSL provisioning process?

Business Grade ADSL Installation Process

  • Once the order has been received it is then submitted the following day to our supplier for qualification.
  • The qualification process usually takes anywhere between 5-10 days before our supplier confirms the validity of the order.
  • Once this has been finalized you will an update is sent in regards to 'cut-over' date information in the next 5-10 days.
  • A Cut-over date(usually called TCD -Telstra cut over date, on our records) is the date a technician will need to be on site in order to 'tag' the vacant copper pairs at the MDF (Main Distribution Frame). It is important that someone be on site and aware as this can cause delays to the order if the technician has no access to the MDF.
  • Once cut-over has completed and been verified, an 'appointment date/install date' will be advised in a further 5-10 day period. On this date, our supplier's technician will come out on site to install the equipment needed. Again, delays will be caused if site contact is not present.


How long does it take to provision the Business Grade ADSL service?

It takes around 20 Business days to provision the Business Grade ADSL service


What are the charges for withdrawing a pending Business Grade ADSL application?

The charges for withdrawing a pending Business Grade ADSL application depend on what phase of the ordering process we are up to;

  • Within two business days of order - $55
  • Within five business days of order - $165
  • Within fifteen business days of order - $275
  • Within twenty business days but before completion of order - $1,100

These are charges stipulated by our wholesaler. Exetel does not place any surcharge or gains for profit, but they will be passed on to the end-customer.

Plan Changes/Transfers

Is it possible to transfer the Business Grade ADSL service when we move our business?

Yes, you can transfer the Business Grade ADSL service provided that it is available at the new location.


How much does it cost for speed upgrade or downgrade of Business Grade ADSL service?

There are no additional charges for upgrading Business Grade ADSL services. The customer only has to pay the new monthly charge. Downgrading the service is not possible.


Service Cancellation

Are there any cancellation charges if I need to discontinue the Business Grade ADSL service?

Yes. If the Business Grade ADSL service is within the contract period there will be an early termination fee of the monthly service charge in to the number of months remaining in the contract.