Complaint Case Studies

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Complaint Case Studies


Privately owned and maintained equipment and premises

Case Study 1: ADSL2 & Back to Base Alarm system interference [1]


Information 1: Cabling beyond first socket or main distribution frame [2]

Information 2: Customer premises equipment also known as 'CPE' [3]


Early Cancellation Fee

Case Study 1: ADSL1 $100 Early Cancellation Fee [4]



Prices for new users

Case Study 1: DSL1 Line Activation Fee - No Special Offer [5]



DSL application is rejected on technical grounds

Case Study 1: DSL1 Application Rejected - transmission loss too high [6]