Complaint Case Studies
Contents
Privately owned and maintained equipment and premises
Case Study 1: ADSL2 & Back to Base Alarm system interference [1]
Information 1: Cabling beyond first socket or main distribution frame
[2]
Information 2: Customer premises equipment also known as 'CPE' [3]
Early Cancellation Fee
Case Study 1: ADSL1 $100 Early Cancellation Fee [4]
Prices for new users
Case Study 1: DSL1 Line Activation Fee - No Special Offer [5]
DSL application is rejected on technical grounds
Case Study 1: DSL1 Application Rejected - transmission loss too high [6]