Difference between revisions of "Contact Exetel"
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Revision as of 03:55, 11 August 2011
(Exetel PTY Ltd)
5/121 Walker St,
North Sydney,
NSW 2060
Australia.
Tel: (02) 8030 100 Fax: (02) 8030 2100
Web: www.exetel.com.au
E-mail: residentialsupport@exetel.com.au
| Phone (Sydney Users) | (02) 8030 1000 (eXeTeL VoIP users can call at no charge as this is a VoIP number) |
| Phone (National) | 1300 788 141
(eXeTeL VoIP users can call at no charge as this is a VoIP number) |
| Logging service issues – Internet down | Try above phone numbers. Then select option - 2, 1 & 2 |
| Logging service issues – Phone malfunction | Try above phone numbers. Then select option - 2, 1 & 3 |
| eXeTeL Forum | http://forum.exetel.com.au |
| eXeTeL Helpdesk System | https://www.exetel.com.au/facilities/index.php
(This can be accessed through the Member Facilities) |
| eXeTeL AI Bot | http://calliope.exetel.com.au/
(You can ask questions directly) |
| eXeTeL Network status | http://www.exetel.com.au/a_network.php |
| eXeTeL Speed test | http://www.exetel.com.au/speed |
Please contact the relevant department staff for assistance if necessary by emailing the following addresses:
| residentialsupport@exetel.com.au | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service. |
| residentialsales@exetel.com.au | The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries. |
| provisioning@exetel.com.au | The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning. |
| billing@exetel.com.au | The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations. |
| hosting@exetel.com.au | The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc. |
| resolution@exetel.com.au | The resolution manages any customer complaint or any problematic case in progress. |
