Difference between revisions of "Contact Exetel"
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| − | |(02) 8030 1000 | + | |Sydney Users -(02) 8030 1000 <br> National- 1300 788 141 <br> Exetel VoIP users can call at no charge as these are VoIP numbers |
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| bgcolor="#CCFFFF" | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service. | | bgcolor="#CCFFFF" | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service. | ||
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| − | + | |residentialsales@exetel.com.au | |
| − | + | |The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries. | |
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| − | + | |provisioning@exetel.com.au | |
| − | + | |The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning. | |
|- | |- | ||
| − | + | |billing@exetel.com.au | |
| − | + | |The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations. | |
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| − | + | |hosting@exetel.com.au | |
| − | + | |The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc. | |
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| − | + | |resolution@exetel.com.au | |
| − | + | |The resolution manages any customer complaint or any problematic case in progress. | |
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| bgcolor="#99FFFF" | Logging service issues – Internet down | | bgcolor="#99FFFF" | Logging service issues – Internet down | ||
| bgcolor="#CCFFFF" | Try above phone numbers. Then select option - 2, 1 & 2 | | bgcolor="#CCFFFF" | Try above phone numbers. Then select option - 2, 1 & 2 | ||
Revision as of 03:11, 3 October 2011
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Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia. |
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Sydney Users -(02) 8030 1000 National- 1300 788 141 Exetel VoIP users can call at no charge as these are VoIP numbers |
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(02) 8030 2100 |
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http://www.exetel.com.au/ |
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Please contact the relevant department staff for assistance if necessary by emailing the following addresses: |
| residentialsupport@exetel.com.au | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service. |
| residentialsales@exetel.com.au | The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries. |
| provisioning@exetel.com.au | The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning. |
| billing@exetel.com.au | The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations. |
| hosting@exetel.com.au | The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc. |
| resolution@exetel.com.au | The resolution manages any customer complaint or any problematic case in progress. |
| Logging service issues – Internet down | Try above phone numbers. Then select option - 2, 1 & 2 |
| Logging service issues – Phone malfunction | Try above phone numbers. Then select option - 2, 1 & 3 |
| eXeTeL Forum | http://forum.exetel.com.au |
| eXeTeL Helpdesk System | https://www.exetel.com.au/facilities/index.php
(This can be accessed through the Member Facilities) |
| eXeTeL AI Bot | http://calliope.exetel.com.au/
(You can ask questions directly) |
| eXeTeL Network status | http://www.exetel.com.au/a_network.php |
| eXeTeL Speed test | http://www.exetel.com.au/speed |
Ordering a ADSL service
ADSL 2 with telephone qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl
- ADSL 2 with telephone order form : https://www.exetel.com.au/nf_adsl2_full/residential_online_form.php
Naked ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/naked_nf_adsl2.pl
- Naked ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_naked/residential_online_form.php
ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_no_phone.pl
- ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php
MODEM Support & Emulators
MODEM support contact details:
| Alcatel | (02) 8306 5222 |
| Belkin | 1800 666 040 |
| Billion | N/A |
| D link | 1300 766 868 |
| Dynalink | 1800 653 962 |
| Linksys | 1 800 605971 (Option 1 for Linksys support) |
| Netgear | 1300 361 254 |
| Netcomm | NSW/ACT: (02) 9424-2059 VIC/TAS: (03) 9012-3399 SA/NT: (08) 8121-9001 QLD: (07) 3102-8870 WA: (08) 9467-8980 |
| WebExcel | (02) 8748 8888 |
MODEM Emulators:
| Netcomm MODEM Emulators | http://www.netcomm.com.au/support/emulators |
| Dynalink MODEM Emulators | http://www.netcomm.com.au/support/emulators#Dynalink |
