Difference between revisions of "Contact Exetel"
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− | + | '''Ordering a ADSL service''' | |
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* ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php | * ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php | ||
− | + | '''MODEM Support & Emulators''' | |
'''MODEM support contact details:''' | '''MODEM support contact details:''' |
Revision as of 10:55, 9 January 2012
Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia. | |
Sydney Users -(02) 8030 1000 National- 1300 788 141 Exetel VoIP users can call at no charge as these are VoIP numbers | |
(02) 8030 2100 | |
http://www.exetel.com.au/ | |
Please contact the relevant department staff for assistance if necessary by emailing the following addresses: |
residentialsupport@exetel.com.au | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service. |
residentialsales@exetel.com.au | The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries. |
provisioning@exetel.com.au | The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning. |
billing@exetel.com.au | The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations. |
hosting@exetel.com.au | The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc. |
resolution@exetel.com.au | The resolution manages any customer complaint or any problematic case in progress. |
Logging service issues – Internet down | Try above phone numbers. Then select option - 2, 1 & 2 |
Logging service issues – Phone malfunction | Try above phone numbers. Then select option - 2, 1 & 3 |
eXeTeL Forum | http://forum.exetel.com.au |
eXeTeL Helpdesk System | https://www.exetel.com.au/facilities/index.php
(This can be accessed through the Member Facilities) |
eXeTeL AI Bot | http://calliope.exetel.com.au/
(You can ask questions directly) |
eXeTeL Network status | http://www.exetel.com.au/a_network.php |
eXeTeL Speed test | http://www.exetel.com.au/speed |
Ordering a ADSL service
ADSL 2 with telephone qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl
- ADSL 2 with telephone order form : https://www.exetel.com.au/nf_adsl2_full/residential_online_form.php
Naked ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/naked_nf_adsl2.pl
- Naked ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_naked/residential_online_form.php
ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_no_phone.pl
- ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php
MODEM Support & Emulators
MODEM support contact details:
Alcatel | (02) 8306 5222 |
Belkin | 1800 666 040 |
Billion | N/A |
D link | 1300 766 868 |
Dynalink | 1800 653 962 |
Linksys | 1 800 605971 (Option 1 for Linksys support) |
Netgear | 1300 361 254 |
Netcomm | NSW/ACT: (02) 9424-2059 VIC/TAS: (03) 9012-3399 SA/NT: (08) 8121-9001 QLD: (07) 3102-8870 WA: (08) 9467-8980 |
WebExcel | (02) 8748 8888 |
MODEM Emulators:
Netcomm MODEM Emulators | http://www.netcomm.com.au/support/emulators |
Dynalink MODEM Emulators | http://www.netcomm.com.au/support/emulators#Dynalink |