Difference between revisions of "Contact Exetel"

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(Exetel PTY Ltd)
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{|
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|[[File:Home.png]]
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|Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia‎.
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|-
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|[[File:Phone.png]]
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|Sydney Users -(02) 8030 1000 <br> National-  1300 788 141 <br> Exetel VoIP users can call at no charge as these are VoIP numbers
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|-
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|[[File:Fax.png]]
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|(02) 8030 2100
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|-
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|[[File:Web.png]]
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|http://www.exetel.com.au/
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|-
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|[[File:Email.png]]
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| Please contact the relevant department staff for assistance if necessary by emailing the following addresses:
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|}
  
5/121 Walker St,
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{| style="float: center; border: 1px #66FFCC solid;"
 
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| bgcolor="#99FFFF" | residentialsupport@exetel.com.au
North Sydney,
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| bgcolor="#CCFFFF" | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service .
 
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|-
NSW 2060
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|residentialsales@exetel.com.au
 
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|The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries.
Australia‎.
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|-
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|provisioning@exetel.com.au
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|The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning.
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|-
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|billing@exetel.com.au
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|The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations.
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|-
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|hosting@exetel.com.au
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|The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc .
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|-
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|resolution@exetel.com.au
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|The resolution manages any customer complaint or any problematic case in progress.
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|-
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|}
  
  
Tel: (02) 8030 100                  Fax: (02) 8030 2100
 
  
Web: www.exetel.com.au
 
  
E-mail: residentialsupport@exetel.com.au
 
  
  
 
{| style="float: center; border: 1px #66FFCC solid;"
 
{| style="float: center; border: 1px #66FFCC solid;"
| bgcolor="#99FFFF" | Phone (Sydney Users)
 
| bgcolor="#CCFFFF" | (02) 8030 1000 (eXeTeL VoIP users can call at no charge as this is a VoIP number)
 
|-
 
| bgcolor="#99FFFF" | Phone (National)
 
| bgcolor="#CCFFFF" | 1300 788 141
 
(eXeTeL VoIP users can call at no charge as this is a VoIP number)
 
|-
 
 
| bgcolor="#99FFFF" | Logging service issues – Internet down
 
| bgcolor="#99FFFF" | Logging service issues – Internet down
 
| bgcolor="#CCFFFF" | Try above phone numbers. Then select option - 2, 1 & 2
 
| bgcolor="#CCFFFF" | Try above phone numbers. Then select option - 2, 1 & 2
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Please contact the relevant department staff for assistance if necessary by emailing the following addresses:
 
 
 
{| style="float: center; border: 1px #66FFCC solid;"
 
| bgcolor="#99FFFF" | residentialsupport@exetel.com.au
 
| bgcolor="#CCFFFF" | The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service.
 
|-
 
| bgcolor="#99FFFF" | residentialsales@exetel.com.au
 
| bgcolor="#CCFFFF" | The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries.
 
|-
 
| bgcolor="#99FFFF" | provisioning@exetel.com.au
 
| bgcolor="#CCFFFF" | The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning.
 
|-
 
| bgcolor="#99FFFF" | billing@exetel.com.au
 
| bgcolor="#CCFFFF" | The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations.
 
|-
 
| bgcolor="#99FFFF" | hosting@exetel.com.au
 
| bgcolor="#CCFFFF" | The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc.
 
|-
 
| bgcolor="#99FFFF" | resolution@exetel.com.au
 
| bgcolor="#CCFFFF" | The resolution manages any customer complaint or any problematic case in progress.
 
|-
 
|}
 
  
  
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'''Ordering a ADSL service'''
  
== Ordering a ADSL service ==
 
  
ADSL 1 order form - : https://www.exetel.com.au/order/residential_online_form.php?agent_code=
 
  
  
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* ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php
 
* ADSL 2 order form - : https://www.exetel.com.au/nf_adsl2_byo/adsl_form.php
  
 
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'''MODEM Support & Emulators'''
== Support ==
 
 
 
 
 
Exetel Forum - http://forum.exetel.com.au
 
 
 
 
 
Exetel Helpdesk System - (can be accessed through the members facilities) - https://www.exetel.com.au/facilities/index.php
 
 
 
 
 
Exetel AI bot can be asked questions here - : http://calliope.exetel.com.au/
 
 
 
 
 
Exetels network status can be found here - http://www.exetel.com.au/a_network.php
 
 
 
 
 
Exetel speed test - www.exetel.com.au/speed
 
 
 
 
 
== Modems ==
 
 
 
 
 
Netcomm modem emulators - : http://www.netcomm.com.au/support/emulators
 
 
 
 
 
Dynalink modem emulators - : http://www.netcomm.com.au/support/emulators#Dynalink
 
 
 
 
 
MODEM Support & Emulators
 
  
 
'''MODEM support contact details:'''
 
'''MODEM support contact details:'''

Latest revision as of 03:56, 22 May 2012

Home.png Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia‎.
Phone.png Sydney Users -(02) 8030 1000
National- 1300 788 141
Exetel VoIP users can call at no charge as these are VoIP numbers
Fax.png (02) 8030 2100
Web.png http://www.exetel.com.au/
Email.png Please contact the relevant department staff for assistance if necessary by emailing the following addresses:
residentialsupport@exetel.com.au The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service .
residentialsales@exetel.com.au The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries.
provisioning@exetel.com.au The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning.
billing@exetel.com.au The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations.
hosting@exetel.com.au The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc .
resolution@exetel.com.au The resolution manages any customer complaint or any problematic case in progress.




Logging service issues – Internet down Try above phone numbers. Then select option - 2, 1 & 2
Logging service issues – Phone malfunction Try above phone numbers. Then select option - 2, 1 & 3
eXeTeL Forum http://forum.exetel.com.au
eXeTeL Helpdesk System https://www.exetel.com.au/facilities/index.php

(This can be accessed through the Member Facilities)

eXeTeL AI Bot http://calliope.exetel.com.au/

(You can ask questions directly)

eXeTeL Network status http://www.exetel.com.au/a_network.php
eXeTeL Speed test http://www.exetel.com.au/speed



Ordering a ADSL service



ADSL 2 with telephone qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl


Naked ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/naked_nf_adsl2.pl


ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_no_phone.pl

MODEM Support & Emulators

MODEM support contact details:


Alcatel (02) 8306 5222
Belkin 1800 666 040
Billion N/A
D link 1300 766 868
Dynalink 1800 653 962
Linksys 1 800 605971 (Option 1 for Linksys support)
Netgear 1300 361 254
Netcomm NSW/ACT: (02) 9424-2059
VIC/TAS: (03) 9012-3399
SA/NT: (08) 8121-9001
QLD: (07) 3102-8870
WA: (08) 9467-8980
WebExcel (02) 8748 8888



MODEM Emulators:

Netcomm MODEM Emulators http://www.netcomm.com.au/support/emulators
Dynalink MODEM Emulators http://www.netcomm.com.au/support/emulators#Dynalink