Contact Exetel

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Home.png Exetel PTY Ltd, 5/121 Walker St, North Sydney, NSW 2060, Australia‎.
Phone.png Sydney Users -(02) 8030 1000
National- 1300 788 141
Exetel VoIP users can call at no charge as these are VoIP numbers
Fax.png (02) 8030 2100
Web.png http://www.exetel.com.au/
Email.png Please contact the relevant department staff for assistance if necessary by emailing the following addresses:
residentialsupport@exetel.com.au The Support department handles ADSL problems, setting up of the Internet account & other related problems with your service.
residentialsales@exetel.com.au The Sales department handles sales of the all eXeTeL products including pricing, plan changes & other selling inquiries.
provisioning@exetel.com.au The Provisioning department staff responsible for activating services. If your service has been delayed or your application was rejected it would be better to check with provisioning.
billing@exetel.com.au The Billing Department handles inquiries related to charges, invoices, account holder changes & other related account administrations.
hosting@exetel.com.au The Hosting Department responsible for handling inquiries & problems related to paid hosting services such as email hosting, domain hosting etc.
resolution@exetel.com.au The resolution manages any customer complaint or any problematic case in progress.




Logging service issues – Internet down Try above phone numbers. Then select option - 2, 1 & 2
Logging service issues – Phone malfunction Try above phone numbers. Then select option - 2, 1 & 3
eXeTeL Forum http://forum.exetel.com.au
eXeTeL Helpdesk System https://www.exetel.com.au/facilities/index.php

(This can be accessed through the Member Facilities)

eXeTeL AI Bot http://calliope.exetel.com.au/

(You can ask questions directly)

eXeTeL Network status http://www.exetel.com.au/a_network.php
eXeTeL Speed test http://www.exetel.com.au/speed






Ordering a ADSL service

ADSL 2 with telephone qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_with_phone.pl


Naked ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/naked_nf_adsl2.pl


ADSL 2 qualification check - : http://sq.exetel.com.au/cgi-bin/adsl2_nf_no_phone.pl

MODEM Support & Emulators

MODEM support contact details:


Alcatel (02) 8306 5222
Belkin 1800 666 040
Billion N/A
D link 1300 766 868
Dynalink 1800 653 962
Linksys 1 800 605971 (Option 1 for Linksys support)
Netgear 1300 361 254
Netcomm NSW/ACT: (02) 9424-2059
VIC/TAS: (03) 9012-3399
SA/NT: (08) 8121-9001
QLD: (07) 3102-8870
WA: (08) 9467-8980
WebExcel (02) 8748 8888



MODEM Emulators:

Netcomm MODEM Emulators http://www.netcomm.com.au/support/emulators
Dynalink MODEM Emulators http://www.netcomm.com.au/support/emulators#Dynalink