Customer premises equipment

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Complaint Case Studies > Customer premises equipment

Customer premises equipment

An alternate dispute resolution scheme states they can't investigate complaints about the provision or supply of customer premises equipment. This applies to whether such equipment is purchased outright, rented or subject to a maintenance agreement.

They go on to say their functions do not extend to complaints relating to the provision or supply of customer premises equipment.


Exetel can only investigate to rule in or rule our the actuality of the DSL infrastructure which is between the local exchange, cabling in public land and then cabling to the network boundary point, which is normally just outside of a customers premises for single dwellings (or similar) or to the main distribution frame (MDF) for multi dwellings (or similar).