Email2Fax

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What is Email to Fax?

Email to fax is a service provided by Exetel which allows you to send an email so that it is received as a fax. Sender can send the message or attachment as a normal email and that will be received by the receiver through a fax machine.

There are two methods of sending the email to fax:

  • Sending email by directly entering the text.
  • Attaching a document and sending via an email.


What formats can the attachments of Email2Fax be?

Following file formats are supported currently for Email2Fax.

  • .doc (Word Document)
  • .gif(Image)
  • .jpeg(Image)
  • .png(Image)
  • .xls(Excel Spreadsheet)
  • .ppt(Powerpoint Presentation)
  • .pdf(Portable Document Format)
  • .html

How much does it cost to send an Email to Fax?

The cost of sending a fax within Australia is 10 cents for the first page, 3 cents per page thereafter and 30 cents per fax for 1300 numbers. The cost of sending an international fax is a timed call to that country.

How do I register for Email to Fax?

1. Go to Members Facilities area.

2. Click Order Services - Fax option.


Email2fax001.jpg


3. Click on About Email2Fax tab.


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4. Click on Click Here option


5. Enter the Email address and the Password for the registration.


6. Click the Register Email Address button.


File:Email2fax003.jpg


7. If the email registration is successful, the given email address will be displayed in the Registered Email addresses table.


File:Email2fax004.jpg


8. You are now ready to send an email or attachment to an email, which will be received as a fax.

9. To send a fax, in the To field give the fax number and in the Subject field enter your password as below.


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Do I have to register?

Yes, you must click the Email2Fax Registration option on the menu and register an email address that you can send emails from. You must then set a password for this account.


How long does it take to activate the Email to Fax service?

The service will be activated instantly once you register this service via the Members Facilities area.

How do I send an Email to Fax?

Once the Email2Fax registration process is complete, you may send your email to fax in two ways, using the same method.


a) If there is no attachment, the contents of the email will be sent.


b) If you are sending an attachment in an email, it must be less than 5Mb in size.


The sending method adheres to a strict format.


1. Open your email client and click in the To: box, as you usually would to send an email.


2. Type in <destination fax number including the State Code>@fax.exemail.com.au (the destination fax number must be preceeded by a 2 digit state code)


3. Enter the password you registered in the Subject line of the email. This is important, otherwise your document will not be received.


Example:


a) The email address registered in order to send faxes is a usual email address: example@exemail.com.au


b) The password registered for this email address is “12345”


c) The destination fax number you want to send to is 0295662548.


d) The document you want to be received as a fax is “Example Fax”


Here is a screen shot of how the email is sent.


File:EmailSend.jpg

Can I add multiple addresses in the email "To" field?

Yes.


What happens if I don't include an attachment?

If you do not include an attachment, the body of your email will be sent as a fax.


Do I get notification of whether the fax went through or not?

Yes, notification is received by the source email address. Eg. If you have sent an Email to Fax from address@exemail.com.au you will receive a reply there. You will receive a failure notice or success notice depending on its success.

EFAX9.gif


How quick will I be notified of the delivery status of the Email to Fax?

Notification generally, depending on the load of the fax server and the attachment size, will be within 5 minutes.