Difference between revisions of "Email Client Setup Guides"

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(Generic Email Account Settings for Free Exemail Service)
 
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* Outlook Express - Click  [https://www.exetel.com.au/members/OutlookExpress.html here] for a video or [[Outlook Express Setup Guide |here ]] for a document  
 
* Outlook Express - Click  [https://www.exetel.com.au/members/OutlookExpress.html here] for a video or [[Outlook Express Setup Guide |here ]] for a document  
 
* Outlook - Click here [https://www.exetel.com.au/members/Outlook.html Outlook]
 
  
 
* Outlook 2010 - Click [http://exewiki.exetel.com.au/images/outlook2010/Outlook2010.htm here]  
 
* Outlook 2010 - Click [http://exewiki.exetel.com.au/images/outlook2010/Outlook2010.htm here]  
Line 24: Line 22:
 
* Windows Live Email Client - Click Here [http://exewiki.exetel.com.au/images/a/ae/Windows_Live_Mail.pdf Windows Live Email Client]
 
* Windows Live Email Client - Click Here [http://exewiki.exetel.com.au/images/a/ae/Windows_Live_Mail.pdf Windows Live Email Client]
  
 +
'''OutLook 2019'''
 +
Please see below attachment.
  
 +
[[File:Outlook2019.PNG]]
  
 
==Generic Email Account Settings for Free Exemail Service==
 
==Generic Email Account Settings for Free Exemail Service==
 +
 +
Since we enabled SMTP auth on our smtp servers, please follow the below recommended settings when setting up the email client.
 +
 +
Generic Email Account Settings for Free Exemail Service
  
 
The settings you need to enter in to your email client software after (Microsoft Outlook, OutlookExpress, Netscape Email etc) you have created your Exetel email account(s) are:
 
The settings you need to enter in to your email client software after (Microsoft Outlook, OutlookExpress, Netscape Email etc) you have created your Exetel email account(s) are:
  
*'''Username:''' yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
 
  
*'''Password:''' yourpassword
+
Incoming Server Settings:
  
*'''Incoming Mail server:''' pop3.[state].exemail.com.au
+
'''* Without SSL:
 +
*'''Username:''' yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
  
*'''Mailbox type:''' POP3
+
*'''Password:''' yourpassword
  
*'''Incoming Mail Port:''' 110
+
*'''Incoming Mail server:'''pop3.[state].exemail.com.au
  
*'''SSL''': Off
+
*'''Mailbox type:''' POP3
  
*'''Outgoing Mail server:''' smtp.[state].exemail.com.au
+
*'''Incoming Mail Port:'''110
  
*'''Outgoing Mail Port:''' 25
+
*'''SSL/TLS:''' OFF
  
*'''SSL:''' Off
+
'''* With SSL:
 +
*'''Username:''' yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
  
The outgoing email server does not require a login whilst you are using an Exetel connection.
+
*'''Password:''' yourpassword
  
Please remember that when entering your email address in to your email client you must use the full email address in the account name field, eg: '''yourname@exemail.com.au''' not just 'yourname'.
+
*'''Incoming Mail server:'''pop3.[state].exemail.com.au  
  
 +
*'''Mailbox type:''' POP3
  
 +
*'''Incoming Mail Port:'''995
  
If you're using Mozilla Thunder Bird it is recommended that you take off "connection security" as it could cause problems with authentication to the mail server. The following is instructions on disabling the connection security (This ONLY applies to Thunder Bird):
+
*'''SSL/TLS:''' ON
  
Tools -> account settings -> Outgoing Server (SMTP) -> Edit -> Untick Use name and password -> Connection security: None -> OK
+
Outgoing Server Settings:
  
 +
<span style="color:darkblue;">'''* With Exetel IP, can use our smtp server </span>
  
 +
<span style="color:blue;">smtp.[state].exemail.com.au without smtp authentication configuration.</span>
  
==What are the incoming and outgoing servers for exemail?==
+
*'''port:''' 25 (default)</span>
  
Incoming and outgoing mail servers are based on your state and are given below.
+
*'''SSL/TLS:''' on (default)</span>
 +
 +
<span style="color:darkblue;">'''* With non-Exetel IPs, or any Exetel IP if needs to use smtp authentication configuration, couple of things need to configure '''</span>
  
''New South Wales''
+
*'''server:''' smtp.[state].exemail.com.au</span>
  
Incoming: pop3.nsw.exemail.com.au
+
*'''SMTP authentication:''' enable</span>
  
Outgoing: smtp.nsw.exemail.com.au
+
*'''Username:''' exemail address</span>
  
 +
*'''password:''' exemail password</span>
  
''Victoria''
+
*'''SSL/TLS:''' on</span>
  
Incoming: pop3.vic.exemail.com.au
+
*'''Port:''' 587</span>
  
Outgoing: smtp.vic.exemail.com.au
+
*'''Authentication Type :''' MD5</span>
  
 +
Please remember that when entering your email address in to your email client you must use the full email address in the account name field, eg: yourname@exemail.com.au not just 'yourname'.
 +
 +
The SSL should be always ON now, no matter it is with Exetel IP or not.
  
''Queensland''
+
There might be exemail email accounts still using SSL off but they are only for old email addresses for compatibility, we suggest to use SSL on from now on.
  
Incoming: pop3.qld.exemail.com.au
+
<!--{|
 +
The settings you need to enter in to your email client software after (Microsoft Outlook, OutlookExpress, Netscape Email etc) you have created your Exetel email account(s) are:
  
Outgoing: smtp.qld.exemail.com.au  
+
*'''Username:''' yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
  
 +
*'''Password:''' yourpassword
  
''Tasmania''
+
*'''Incoming Mail server:''' pop3.[state].exemail.com.au
  
Incoming: pop3.tas.exemail.com.au
+
*'''Mailbox type:''' POP3
  
Outgoing: smtp.tas.exemail.com.au
+
*'''Incoming Mail Port:''' 110
  
 +
*'''SSL''': Off
  
''South Australia''
+
*'''Outgoing Mail server:''' smtp.[state].exemail.com.au
  
Incoming: pop3.sa.exemail.com.au
+
*'''Outgoing Mail Port:''' 25
  
Outgoing: smtp.sa.exemail.com.au
+
*'''SSL:'''  Off
  
 +
The outgoing email server does not require a login whilst you are using an Exetel connection.
  
''Northern Territory''
+
Please remember that when entering your email address in to your email client you must use the full email address in the account name field, eg: '''yourname@exemail.com.au''' not just 'yourname'.
  
Incoming: pop3.nt.exemail.com.au
 
  
Outgoing: smtp.nt.exemail.com.au
 
  
 +
If you're using Mozilla Thunder Bird it is recommended that you take off "connection security" as it could cause problems with authentication to the mail server. The following is instructions on disabling the connection security (This ONLY applies to Thunder Bird):
  
''Western Australia''
+
Tools -> account settings -> Outgoing Server (SMTP) -> Edit -> Untick Use name and password -> Connection security: None -> OK
 +
|}-->
  
Incoming: pop3.wa.exemail.com.au
+
==What are the incoming and outgoing servers for Exemail?==
  
Outgoing: smtp.wa.exemail.com.au
+
Incoming and outgoing mail servers are based on your state and are given below.
  
 +
<table border="1" cellpadding="5">
 +
<tr>
 +
<td>
 +
&nbsp;
 +
</td>
 +
<td>
 +
<strong>
 +
New South Wales
 +
</strong>
 +
</td>
 +
<td>
 +
<strong>
 +
Victoria
 +
</strong>
 +
</td>
 +
<td>
 +
<strong>
 +
Queensland
 +
</strong>
 +
</td>
 +
<td>
 +
<strong>
 +
Northern Territory
 +
</strong>
 +
</td>
 +
</tr>
 +
<tr>
 +
<td>
 +
<strong>
 +
Incoming
 +
</strong>
 +
</td>
 +
<td>
 +
pop3.nsw.exemail.com.au
 +
</td>
 +
<td>
 +
pop3.vic.exemail.com.au
 +
</td>
 +
<td>
 +
pop3.qld.exemail.com.au
 +
</td>
 +
<td>
 +
pop3.nt.exemail.com.au
 +
</td>
 +
</tr>
 +
<tr>
 +
<td>
 +
<strong>
 +
Outgoing
 +
</strong>
 +
</td>
 +
<td>
 +
smtp.nsw.exemail.com.au
 +
</td>
 +
<td>
 +
smtp.vic.exemail.com.au
 +
</td>
 +
<td>
 +
smtp.qld.exemail.com.au
 +
</td>
 +
<td>
 +
smtp.nt.exemail.com.au
 +
</td>
 +
</tr>
 +
<tr>
 +
<td>
 +
&nbsp;
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
</tr>
 +
<tr>
 +
<td>
 +
&nbsp;
 +
</td>
 +
<td>
 +
<strong>
 +
Tasmania
 +
</strong>
 +
</td>
 +
<td>
 +
<strong>
 +
South Australia
 +
</strong>
 +
</td>
 +
<td>
 +
<strong>
 +
Western Australia
 +
</strong>
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
</tr>
 +
<tr>
 +
<td>
 +
<strong>
 +
Incoming
 +
</strong>
 +
</td>
 +
<td>
 +
pop3.tas.exemail.com.au
 +
</td>
 +
<td>
 +
pop3.sa.exemail.com.au
 +
</td>
 +
<td>
 +
pop3.wa.exemail.com.au
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
</tr>
 +
<tr>
 +
<td>
 +
<strong>
 +
Outgoing
 +
</strong>
 +
</td>
 +
<td>
 +
smtp.tas.exemail.com.au
 +
</td>
 +
<td>
 +
smtp.sa.exemail.com.au
 +
</td>
 +
<td>
 +
smtp.wa.exemail.com.au
 +
</td>
 +
<td>
 +
&nbsp;
 +
</td>
 +
</tr>
 +
</table>
  
 
==Outgoing servers if your ISP is not Exetel==
 
==Outgoing servers if your ISP is not Exetel==
Line 118: Line 281:
 
If you run into issues with sending emails whilst using these servers please contact your ISP (Internet) for troubleshooting.
 
If you run into issues with sending emails whilst using these servers please contact your ISP (Internet) for troubleshooting.
  
<table width="350" border="0" cellspacing="0" cellpadding="3">
+
<table width="450" border="0" cellspacing="0" cellpadding="3">
 
   <tr>
 
   <tr>
     <td width="140"><u><strong>ISP</strong></u></td>
+
     <td width="300"><u><strong>ISP</strong></u></td>
     <td width="198"><u><strong>Outgoing Mail Server</strong></u><strong> </strong></td>
+
     <td width="400"><u><strong>Outgoing Mail Server</strong></u><strong> </strong></td>
 
   </tr>
 
   </tr>
 
   <tr>
 
   <tr>
 
     <td>AAPT : </td>
 
     <td>AAPT : </td>
 
     <td>mail.aapt.net.au</td>
 
     <td>mail.aapt.net.au</td>
 +
  </tr>
 +
  <tr>
 +
    <td>Telstra: </td>
 +
    <td>smtp.telstra.com</td>
 
   </tr>
 
   </tr>
 
   <tr>
 
   <tr>
 
     <td>Bigpond : </td>
 
     <td>Bigpond : </td>
     <td>mail.bigpond.com</td>
+
     <td>mail.bigpond.com / pop.telstra.com </td>
 
   </tr>
 
   </tr>
 
   <tr>
 
   <tr>
Line 187: Line 354:
 
   </tr>
 
   </tr>
 
</table>
 
</table>
 
  
 
==Webmail Service==
 
==Webmail Service==

Latest revision as of 04:00, 31 May 2022

Exemail/Webmail > Email Client Setup Guides


Email Setup Guides for Different Clients

You can find email setup guides for different clients from below links .


  • Outlook Express - Click here for a video or here for a document
  • Outlook 2010 - Click here

OutLook 2019 Please see below attachment.

Outlook2019.PNG

Generic Email Account Settings for Free Exemail Service

Since we enabled SMTP auth on our smtp servers, please follow the below recommended settings when setting up the email client.

Generic Email Account Settings for Free Exemail Service

The settings you need to enter in to your email client software after (Microsoft Outlook, OutlookExpress, Netscape Email etc) you have created your Exetel email account(s) are:


Incoming Server Settings:

* Without SSL:

  • Username: yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
  • Password: yourpassword
  • Incoming Mail server:pop3.[state].exemail.com.au
  • Mailbox type: POP3
  • Incoming Mail Port:110
  • SSL/TLS: OFF

* With SSL:

  • Username: yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
  • Password: yourpassword
  • Incoming Mail server:pop3.[state].exemail.com.au
  • Mailbox type: POP3
  • Incoming Mail Port:995
  • SSL/TLS: ON

Outgoing Server Settings:

* With Exetel IP, can use our smtp server

smtp.[state].exemail.com.au without smtp authentication configuration.

  • port: 25 (default)
  • SSL/TLS: on (default)

* With non-Exetel IPs, or any Exetel IP if needs to use smtp authentication configuration, couple of things need to configure

  • server: smtp.[state].exemail.com.au
  • SMTP authentication: enable
  • Username: exemail address
  • password: exemail password
  • SSL/TLS: on
  • Port: 587
  • Authentication Type : MD5

Please remember that when entering your email address in to your email client you must use the full email address in the account name field, eg: yourname@exemail.com.au not just 'yourname'.

The SSL should be always ON now, no matter it is with Exetel IP or not.

There might be exemail email accounts still using SSL off but they are only for old email addresses for compatibility, we suggest to use SSL on from now on.


What are the incoming and outgoing servers for Exemail?

Incoming and outgoing mail servers are based on your state and are given below.

 

New South Wales

Victoria

Queensland

Northern Territory

Incoming

pop3.nsw.exemail.com.au

pop3.vic.exemail.com.au

pop3.qld.exemail.com.au

pop3.nt.exemail.com.au

Outgoing

smtp.nsw.exemail.com.au

smtp.vic.exemail.com.au

smtp.qld.exemail.com.au

smtp.nt.exemail.com.au

 

 

 

 

 

 

Tasmania

South Australia

Western Australia

 

Incoming

pop3.tas.exemail.com.au

pop3.sa.exemail.com.au

pop3.wa.exemail.com.au

 

Outgoing

smtp.tas.exemail.com.au

smtp.sa.exemail.com.au

smtp.wa.exemail.com.au

 

Outgoing servers if your ISP is not Exetel

If your ISP is not Exetel, you will not be able to use the above outgoing email servers. Please use your ISP's email servers. If you run into issues with sending emails whilst using these servers please contact your ISP (Internet) for troubleshooting.

ISP Outgoing Mail Server
AAPT : mail.aapt.net.au
Telstra: smtp.telstra.com
Bigpond : mail.bigpond.com / pop.telstra.com
Blink Internet : mail.blink.m2.com.au
Dodo : smtp.dodo.com.au
iiNet : mail.iinet.net.au
Internode: mail.internode.on.net
iPrimus smtp.iprimus.com.au
OntheNet mail.onthenet.com.au
Optusnet : mail.optusnet.com.au
Ozemail : smtp.ozemail.com.au
People Telecom : smtp.syd.people.net.au (NSW)
Three (3G Mobile) : smtp.three.com.au
TPG : mail.tpg.com.au
Unwired : esmtp.unwired.com.au **
Virgin Mobile 3G smtp.virginbroadband.com.au
Vodafone 3G smtp.vodafone.net.au

Webmail Service

Your email accounts can also be accessed through a normal web browser:

  • Username: yourmailbox@exemail.com.au (NOT @exeTEL.com.au)
  • Password: yourpassword