Fibre - NBN Sales Information

Availability

How do I know if I can receive a Fibre service from Exetel?

The application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.

Visit http://www.exetel.com.au/residential-fibre-tas-sq.php for availability check.

Prerequisites

What are the prerequisites to obtain fibre services via NBN Co?

There needs to be fibre laid to the residence.

Is an active telephone line required to sign up?

An active telephone line is not required to sign for this service.

Plan Details

What are the available speeds for Fibre?

Speeds achieved on Fibre can be as high as 100Mbps download, up to 40Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.

• Maximum speeds: 12Mbps Down/1 Mbps Up
• Maximum speeds: 25Mbps Down/5 Mbps Up
• Maximum speeds: 25Mbps Down/10 Mbps Up
• Maximum speeds: 50Mbps Down/20 Mbps Up
• Maximum speeds: 100Mbps Down/40 Mbps Up

What are the currently available plans?

Please visit http://www.exetel.com.au/residential-fibre-pricing-mainland.php for currently available plans.

Activation Times

How long does it take to activate a Fibre connection via NBN?

If ONT is installed, it would take 2 business days to activate the service.

If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.

How to apply for Fibre Broadband

Applying for Optic Fibre service (NBN)

Visit https://www.exetel.com.au/order_fibre/res_fibre_form.php to view the application.

What happens after I submit my application?

Please visit Fibre Provisioning page for relevant information

Plan change / Relocation / Churn

Can I Relocate my Fibre Broadband connection?

As this has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.

Can I Churn/transfer my Fibre Connection?

At this stage there is no churn or transfer process, this may change in the near future.

How can I change my plan?

You will be able to change the plan via Member Facilities area in the near future. At the moment our provisioning staff handling changing plans for Fibre service. Email provisioning@exetel.com.au if you need any assistance and within three business days they will reply.

Policies

Is there any Service Level Agreement (SLA) in place?

The services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.

How long is the Contract period?

This depending on the type of plan that eXeTeL provides, so that there are different contract periods.