Difference between revisions of "Fibre - NBN Sales Information"

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(Prerequisites)
 
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=== How do I know if I can receive a Fibre service from Exetel? ===
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=== How do I check Fibre Broadband availability via NBN? ===
  
The application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
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The Fibre Broadband (NBN) application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
  
 
Visit http://www.exetel.com.au/residential-fibre-tas-sq.php for availability check.
 
Visit http://www.exetel.com.au/residential-fibre-tas-sq.php for availability check.
  
==Prerequisites==
 
  
===What are the prerequisites to obtain fibre services via NBN Co?===
 
  
There needs to be fibre laid to the residence.
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==Prerequisites==
  
  
===Is an active telephone line required to sign up?===
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===What are the prerequisites to obtain fibre broadband services via NBN?===
  
An active telephone line is not required to sign for this service.
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In order to obtain Fibre Broadband services via NBN, there needs to be fibre laid to the residence.
  
  
  
=== Is there any additional wiring work required? ===
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===Is an active telephone line required to sign up for Fibre Broadband via NBN?===
  
Your home has been cabled in accordance with PTC 106 and the jack points have been installed either to your requirements as the builder or to the developer's specs during construction. If you would like additional outlets installed in your property, any certified structured cabling technician should be able to do the work for you.
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An active telephone line is not required to sign for Fibre Broadband service via NBN.
  
 
==Plan Details==
 
==Plan Details==
  
=== What are the available speeds for Fibre? ===
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=== What are the available speeds for Fibre Broadband through NBN? ===
 
   
 
   
  
Speeds achieved on Fibre can be as high as 100Mbps download, up to 40Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
+
Speeds achieved on Fibre services via NBN can be as high as 100Mbps download, up to 40Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
  
*Maximum speeds: 12Mbps Down/1 Mbps Up
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* Maximum speeds: 12Mbps Down/1 Mbps Up
 
* Maximum speeds: 25Mbps Down/5 Mbps Up
 
* Maximum speeds: 25Mbps Down/5 Mbps Up
 
* Maximum speeds: 25Mbps Down/10 Mbps Up
 
* Maximum speeds: 25Mbps Down/10 Mbps Up
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* Maximum speeds: 100Mbps Down/40 Mbps Up
 
* Maximum speeds: 100Mbps Down/40 Mbps Up
  
===What are the currently available plans?===
 
  
Please visit http://www.exetel.com.au/residential-fibre-pricing-mainland.php for currently available plans.
+
 
 +
===What are the currently available Fibre Broadband plans via NBN?===
 +
 
 +
 
 +
To find details about currently available  Fibre Broadband plans via NBN please visit http://www.exetel.com.au/residential-fibre-pricing-mainland.php .
  
 
==Activation Times==
 
==Activation Times==
  
===How long does it take to activate a Fibre connection via NBN?===
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 +
===How long does it take to activate a Fibre Broadband connection via NBN?===
 +
 
 +
If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via NBN.
 +
 
 +
If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the  activation time depends on the completion of the work at the premises.
 +
 
 +
 
  
 
==How to apply for Fibre Broadband==
 
==How to apply for Fibre Broadband==
  
===Applying for Optic Fibre service (NBN)===
 
  
Visit https://www.exetel.com.au/order_fibre/res_fibre_form.php to view the application.
+
===How do I place an order for Fibre Broadband service via NBN? ===
  
==Plan change / Relocation / Churn==
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You can order Fibre Broadband service via NBN from - https://www.exetel.com.au/order_fibre/res_fibre_form.php .
 +
 
 +
 
 +
 
 +
===What is the activation process for Fibre Broadband service via NBN?===
 +
 
 +
Please visit [[Fibre Provisioning#What happens after I submit my application?|Fibre Provisioning]] page to find the activation process for Fibre Broadband service via NBN.
 +
 
 +
 
 +
==Plan Changes via NBN Fibre==
 +
 
 +
 
 +
===How can I change my fibre broadband plan?===
 +
 
 +
Now you can change over to one of the newly available fibre broadband plans through your member’s facility.
 +
 
 +
Go to '''Manage services''' >> '''ADSL/Fiber''' >> Change service section.
 +
 
 +
 
 +
 
 +
===How long does it take to change fibre broadband plans?===
 +
 
 +
Fibre broadband plan change will come in to effect with your next billing cycle.
 +
 
 +
 
 +
 
 +
===How much is the plan change fee for fibre broadband?===
 +
 
 +
Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
  
===Can I Relocate my Fibre Broadband connection?===
 
  
  
As this has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.
+
===Is there a downtime for my current internet connection when I change my fibre broadband plan?===
  
 +
There is no downtime for fibre broadband plan changes as it will be an automated process.
  
  
===Can I Churn/transfer my Fibre Connection?===
 
 
  
At this stage there is no churn or transfer process, this may change in the near future.
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===Will I be on a new contract when I change my fibre broadband plan?===
  
 +
Yes. There will be a new contract, whenever you change the plan
  
=== How can I change my plan? ===
 
 
  
You will be able to change the plan via Member Facilities area in the near future. At the moment our provisioning staff handling changing plans for Fibre service. Email provisioning@exetel.com.au if you need any assistance and within three business days they will reply.
 
  
== MODEM, Media Converter and other  equipments for Fibre ==
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===If there is a change in fibre broadband speed, when would it take place?===
  
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Speed will change within 2-3 working days after the plan change effective date.
  
=== What are the equipments supplied by eXeTeL and what is the cost? ===
 
 
  
Our suppliers provide the necessary equipments in order to access the Fibre network. Currently the installation charge is a once off $100.
 
  
=== I have more than two computers at home and need to share Internet simultaneously. Can I do this with a standard Fibre MODEM comes with the service? ===
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==Relocation / Churn==
 
  
The Optical Network Terminal (ONT) located within the property by default can have up to four Ethernet ports to use for connectivity. If you cannot connect all devices directly to the unit, you can connect a wireless/LAN router to the ONT to perform this task. The wireless unit has to be purchased.
 
  
=== What are the equipments required for an active Fibre service? ===
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===Can I Relocate my Fibre Broadband connection?===
  
  
Customer does not need any equipment except a direct connection to the Internet. The ONT (Optical Network Terminal) provided has an Ethernet Port to directly connect to the Internet. To manage their Internal network, a customer will need to source a router that has both a WAN and LAN port(s). ADSL2 MODEM/Routers will not work for the purpose of connecting more than one PC through to the ONT.
+
As Fibre Broadband service via NBN has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready .
  
==Policies==
 
  
=== Is there any Service Level Agreement (SLA) in place? ===
 
  
 +
===Can I Churn/transfer my Fibre Connection?===
 
   
 
   
The services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
 
  
 +
At this stage there is no churn or transfer process for Fibre Broadband services with NBN.
  
  
===How long is the Contract period?===
 
  
This depending on the type of plan that eXeTeL provides, so that there are different contract periods.
+
  
  
*******************************************************************************8
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==Policies==
  
=== Can I still use Dial-Up Internet? ===
+
=== Is there any Service Level Agreement (SLA) for Fibre Broadband services? ===
 +
 
 +
 +
Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
  
  
No. Your old analogue MODEM will not operate in your Fibre connected home.
 
  
 +
===How long is the contract period for Fibre Broadband services via NBN?===
  
=== What changes will be  made to the property before going ahead with the order? I live in a rented property, so do I need to seek permission from the owner/landlord before these changes? ===
+
Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.
  
  
Yes, ONT will need to be installed inside the premises. If the Telstra technician found more than TWO DISTINCT telephone services then the ONT will be installed outside and a socket installed on the inside.
 
  
If you have rented the property, as per norm you will need permission from the landlord.
 
  
  

Latest revision as of 09:40, 29 November 2012

Fibre Broadband > Fibre - NBN Sales Information


Availability

How do I check Fibre Broadband availability via NBN?

The Fibre Broadband (NBN) application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.

Visit http://www.exetel.com.au/residential-fibre-tas-sq.php for availability check.


Prerequisites

What are the prerequisites to obtain fibre broadband services via NBN?

In order to obtain Fibre Broadband services via NBN, there needs to be fibre laid to the residence.


Is an active telephone line required to sign up for Fibre Broadband via NBN?

An active telephone line is not required to sign for Fibre Broadband service via NBN.

Plan Details

What are the available speeds for Fibre Broadband through NBN?

Speeds achieved on Fibre services via NBN can be as high as 100Mbps download, up to 40Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.

  • Maximum speeds: 12Mbps Down/1 Mbps Up
  • Maximum speeds: 25Mbps Down/5 Mbps Up
  • Maximum speeds: 25Mbps Down/10 Mbps Up
  • Maximum speeds: 50Mbps Down/20 Mbps Up
  • Maximum speeds: 100Mbps Down/40 Mbps Up


What are the currently available Fibre Broadband plans via NBN?

To find details about currently available Fibre Broadband plans via NBN please visit http://www.exetel.com.au/residential-fibre-pricing-mainland.php .

Activation Times

How long does it take to activate a Fibre Broadband connection via NBN?

If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via NBN.

If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.


How to apply for Fibre Broadband

How do I place an order for Fibre Broadband service via NBN?

You can order Fibre Broadband service via NBN from - https://www.exetel.com.au/order_fibre/res_fibre_form.php .


What is the activation process for Fibre Broadband service via NBN?

Please visit Fibre Provisioning page to find the activation process for Fibre Broadband service via NBN.


Plan Changes via NBN Fibre

How can I change my fibre broadband plan?

Now you can change over to one of the newly available fibre broadband plans through your member’s facility.

Go to Manage services >> ADSL/Fiber >> Change service section.


How long does it take to change fibre broadband plans?

Fibre broadband plan change will come in to effect with your next billing cycle.


How much is the plan change fee for fibre broadband?

Plan change fee will be displayed in the member’s facility. This fee will change from time to time.


Is there a downtime for my current internet connection when I change my fibre broadband plan?

There is no downtime for fibre broadband plan changes as it will be an automated process.


Will I be on a new contract when I change my fibre broadband plan?

Yes. There will be a new contract, whenever you change the plan


If there is a change in fibre broadband speed, when would it take place?

Speed will change within 2-3 working days after the plan change effective date.


Relocation / Churn

Can I Relocate my Fibre Broadband connection?

As Fibre Broadband service via NBN has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready .


Can I Churn/transfer my Fibre Connection?

At this stage there is no churn or transfer process for Fibre Broadband services with NBN.




Policies

Is there any Service Level Agreement (SLA) for Fibre Broadband services?

Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.


How long is the contract period for Fibre Broadband services via NBN?

Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.