Difference between revisions of "Fibre - Opticomm Sales Information"
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Please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php for currently available plans. | Please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php for currently available plans. | ||
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==Activation Times== | ==Activation Times== | ||
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===How long does it take to activate a Fibre connection via NBN?=== | ===How long does it take to activate a Fibre connection via NBN?=== | ||
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If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises. | If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises. | ||
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==How to apply for Fibre Broadband== | ==How to apply for Fibre Broadband== |
Revision as of 05:33, 29 September 2011
Contents
Availability
How do I know if I can receive a Fibre service from Exetel?
The application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.
Prerequisites
What are the prerequisites to obtain fibre services via Opticomm?
There needs to be fibre laid to the residence.
Is an active telephone line required to sign up?
An active telephone line is not required to sign for this service.
Plan Details
What are the available speeds for Fibre?
Speeds achieved on Fibre can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
- Maximum speeds: 25Mbps Down/2 Mbps Up
- Maximum speeds: 50Mbps Down/4 Mbps Up
- Maximum speeds: 100Mbps Down/8 Mbps Up
What are the currently available plans?
Please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php for currently available plans.
Activation Times
How long does it take to activate a Fibre connection via NBN?
If ONT is installed, it would take 2 business days to activate the service.
If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.
How to apply for Fibre Broadband
Applying for Optic Fibre service (Opticomm)
Visit https://www.exetel.com.au/res_fibre/opticomm_form.php to view the application.
Plan change / Relocation / Churn
Can I Relocate my Fibre Broadband connection?
As this has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.
Can I Churn/transfer my Fibre Connection?
At this stage there is no churn or transfer process, this may change in the near future.
How can I change my plan?
You will be able to change the plan via Member Facilities area in the near future. At the moment our provisioning staff handling changing plans for Fibre service. Email provisioning@exetel.com.au if you need any assistance and within three business days they will reply.
Policies
Is there any Service Level Agreement (SLA) in place?
The services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
How long is the Contract period?
This depending on the type of plan that eXeTeL provides, so that there are different contract periods.