Difference between revisions of "Fibre - Opticomm Sales Information"

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* Maximum speeds: 25Mbps Down/2 Mbps Up
 
* Maximum speeds: 25Mbps Down/2 Mbps Up
 
* Maximum speeds: 50Mbps Down/4 Mbps Up
 
* Maximum speeds: 50Mbps Down/4 Mbps Up
* Maximum speeds: 100Mbps Down/8 Mbps Up
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* Maximum speeds: 100Mbps Down/8 Mbps Up
  
  

Revision as of 08:23, 9 March 2012

Fibre Broadband > Fibre - Opticomm Sales Information


Availability

How do I check Fibre Broadband availability via Opticomm?

The application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.

Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.

Prerequisites

What are the prerequisites to obtain fibre broadband services via Opticomm?

There needs to be fibre laid to the residence.

Is an active telephone line required to sign up for Fibre Broadband via Opticomm?

An active telephone line is not required to sign up for Fibre Broadband service via Opticomm

Plan Details

What are the available speeds for Fibre Broadband through Opticomm?

Speeds achieved on Fibre can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.


  • Maximum speeds: 25Mbps Down/2 Mbps Up
  • Maximum speeds: 50Mbps Down/4 Mbps Up
  • Maximum speeds: 100Mbps Down/8 Mbps Up


What are the currently available Fibre Broadband plans via Opticomm?

Please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php for currently available plans.

Activation Times

How long does it take to activate a Fibre Broadband connection via Opticomm?

If ONT is installed, it would take 2 business days to activate the service.

If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.

How to apply for Fibre Broadband

How do I place an order for Fibre Broadband service via Opticomm?

Visit https://www.exetel.com.au/res_fibre/opticomm_form.php to view the application.


What is the activation process for Fibre Broadband service via Opticomm?

Please visit Fibre Provisioning page for relevant information

Plan change / Relocation

Can I Relocate my Fibre Broadband connection?

As this has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.


How can I change my Fibre Broadband plan?

You will be able to change the plan via Member Facilities area in the near future. At the moment our provisioning staff handling changing plans for Fibre service. Email provisioning@exetel.com.au if you need any assistance and within three business days they will reply.


Churn

Could I churn my current Fiber service over to Exetel?

Yes, you could. However your current Fiber service should be in the same infrastructure as our provider- Opticomm or Telstra or NBN, given that fiber is available in that particular area. You need to submit an order for an available fiber plan via Opticomm before canceling your service with the current provider. If the application does not go through, you would receive an email from Exetel provisioning detailing out the reasons for rejection.


How long does it take to churn my existing fiber service (with another provider) over to Exetel?

Given that ONT is already installed at the premises, the activation time would be 1-3 working days. If the ONT is not installed, our supplier would get the technician to contact the customer directly to have it installed. Time frame that it would take to activate would then depend on the availability of the customer. The technical aspect of it could be completed in approximately five business days.


Do I have to disconnect my fiber service with the current provider before churning over to Exetel?

No. Please submit a request for an Opticomm plan from our web page and when the request is processed we can confirm if the service can be churned or not. An e-mail will be sent if the churn cannot be processed explaining if the existing service is required to be canceled from the current provider for us to proceed.

Policies

Is there any Service Level Agreement (SLA) in place for Fibre Broadband services?

The services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.

How long is the Fibre Broadband contract period?

This depending on the type of plan that Exetel provides, so that there are different contract periods.