Difference between revisions of "Fibre - Opticomm Sales Information"

Latest revision as of 09:41, 29 November 2012

Fibre Broadband > Fibre - Opticomm Sales Information

1 Availability
- 1.1 How do I check Fibre Broadband availability via Opticomm?
2 Prerequisites
- 2.1 What are the prerequisites to obtain fibre broadband services via Opticomm?
- 2.2 Is an active telephone line required to sign up for Fibre Broadband via Opticomm?
3 Plan Details
- 3.1 What are the available speeds for Fibre Broadband through Opticomm?
- 3.2 What are the currently available Fibre Broadband plans via Opticomm?
4 Activation Times
- 4.1 How long does it take to activate a Fibre Broadband connection via Opticomm?
5 How to apply for Fibre Broadband
- 5.1 How do I place an order for Fibre Broadband service via Opticomm?
- 5.2 What is the activation process for Fibre Broadband service via Opticomm?
6 Plan Changes via Opticomm Fibre
7 Relocation
- 7.1 Can I Relocate my Fibre Broadband connection?
8 Churn
9 Policies
- 9.1 Is there any Service Level Agreement (SLA) in place for Fibre Broadband services?
- 9.2 How long is the contract period for Fibre Broadband services via Opticaomm?

Availability

How do I check Fibre Broadband availability via Opticomm?

The Fibre Broadband (Opticomm)application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.

Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.

Prerequisites

What are the prerequisites to obtain fibre broadband services via Opticomm?

In order to obtain Fibre Broadband services via Opticomm, there needs to be fibre laid to the residence.

Is an active telephone line required to sign up for Fibre Broadband via Opticomm?

An active telephone line is not required to sign up for Fibre Broadband service via Opticomm.

Plan Details

What are the available speeds for Fibre Broadband through Opticomm?

Speeds achieved on Fibre services via Opticomm can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.

Maximum speeds: 25Mbps Down/2 Mbps Up
Maximum speeds: 50Mbps Down/4 Mbps Up
Maximum speeds: 100Mbps Down/8 Mbps Up

What are the currently available Fibre Broadband plans via Opticomm?

To find details about currently available Fibre Broadband plans via Opticomm please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php

Activation Times

How long does it take to activate a Fibre Broadband connection via Opticomm?

If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via Opticomm.

If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.

How to apply for Fibre Broadband

How do I place an order for Fibre Broadband service via Opticomm?

You can order Fibre Broadband service via Opticomm from https://www.exetel.com.au/res_fibre/opticomm_form.php

What is the activation process for Fibre Broadband service via Opticomm?

Please visit Fibre Provisioning page to find the activation process for Fibre Broadband service via Opticomm

Plan Changes via Opticomm Fibre

How can I change my fibre broadband plan?

Now you can change over to one of the newly available fibre broadband plans through your member’s facility.

Go to Manage services >> ADSL/Fiber >> Change service section.

How long does it take to change fibre broadband plans?

Fibre broadband plan change will come in to effect with your next billing cycle.

How much is the fibre broadband plan change fee?

Plan change fee will be displayed in the member’s facility. This fee will change from time to time.

Is there a downtime for my current internet connection when I change my fibre broadband plan?

There is no downtime for fibre broadband plan changes as it will be an automated process.

Will I be on a new contract when I change my fibre broadband plan?

Yes. There will be a new contract, whenever you change the plan

If there is a change in fibre broadband speed, when would it take place?

Speed will change within 2-3 working days after the plan change effective date.

Relocation

Can I Relocate my Fibre Broadband connection?

As Fibre Broadband service via Opticomm has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.

Churn

Could I churn my current Fiber service over to Exetel?

Yes, you could churn your Fibre service over to exetel if the following conditions are satisfied.

Your current Fiber service should be in the same infrastructure as our providers- Opticomm or Telstra or NBN

Fiber should be available in the particular area.

You need to submit an order for an available fiber plan via Opticomm before canceling your service with the current provider

If the application does not go through, you would receive an email from Exetel provisioning detailing out the reasons for rejection.

How long does it take to churn my existing fiber service (with another provider) over to Exetel?

It would take 1-3 working days to churn your existing fiber service (with another provider) over to Exetel given that ONT is already installed at the premises. If the ONT is not installed, our supplier would get the technician to contact the customer directly to have it installed. Time frame that it would take to activate would then depend on the availability of the customer. The technical aspect of it could be completed in approximately five business days.

Do I have to disconnect my fiber service with the current provider before churning over to Exetel?

No you do not have to disconnect your fiber service with the current provider before churning over to Exetel.

Please submit a request for an Opticomm plan from our web page and when the request is processed we can confirm if the service can be churned or not. An e-mail will be sent if the churn cannot be processed explaining if the existing service is required to be canceled from the current provider for us to proceed.

Policies

Is there any Service Level Agreement (SLA) in place for Fibre Broadband services?

Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.

How long is the contract period for Fibre Broadband services via Opticaomm?

Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.

@@ Line 4: / Line 4: @@
-=== How do I know if I can receive a Fibre service from Exetel? ===
+=== How do I check Fibre Broadband availability via Opticomm? ===
-The application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
+The Fibre Broadband (Opticomm)application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
 Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.
 ==Prerequisites==
-===What are the prerequisites to obtain fibre services via Opticomm?===
+===What are the prerequisites to obtain fibre broadband services via Opticomm?===
-There needs to be fibre laid to the residence.
+In order to obtain Fibre Broadband services via Opticomm, there needs to be fibre laid to the residence.
-===Is an active telephone line required to sign up?===
-An active telephone line is not required to sign for this service.
+===Is an active telephone line required to sign up for Fibre Broadband via Opticomm?===
+An active telephone line is not required to sign up for Fibre Broadband service via Opticomm.
@@ Line 27: / Line 28: @@
 ==Plan Details==
-=== What are the available speeds for Fibre? ===
+=== What are the available speeds for Fibre Broadband through Opticomm? ===
+Speeds achieved on Fibre services via Opticomm can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
-Speeds achieved on Fibre can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
 * Maximum speeds: 25Mbps Down/2 Mbps Up
 * Maximum speeds: 50Mbps Down/4 Mbps Up
-* Maximum speeds: 100Mbps Down/8 Mbps Up
+* Maximum speeds: 100Mbps Down/8 Mbps  Up
+===What are the currently available Fibre Broadband plans via Opticomm?===
+To find details about currently available Fibre Broadband plans via Opticomm please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php
-===What are the currently available plans?===
-Please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php for currently available plans.
 ==Activation Times==
-===How long does it take to activate a Fibre connection via NBN?===
+===How long does it take to activate a Fibre Broadband connection via Opticomm?===
+If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via Opticomm.
+If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the  activation time depends on the completion of the work at the premises.
@@ Line 52: / Line 61: @@
-===Applying for Optic Fibre service (Opticomm)===
+===How do I place an order for Fibre Broadband service via Opticomm? ===
+You can order Fibre Broadband service via Opticomm from  https://www.exetel.com.au/res_fibre/opticomm_form.php
+===What is the activation process for Fibre Broadband service via Opticomm?===
+Please visit [[Fibre Provisioning#What happens after I submit my application?|Fibre Provisioning]] page to find the activation process for Fibre Broadband service via Opticomm
+==Plan Changes via Opticomm Fibre==
+===How can I change my fibre broadband plan?===
+Now you can change over to one of the newly available fibre broadband plans through your member’s facility.
+Go to '''Manage services''' >> '''ADSL/Fiber''' >> '''Change service''' section.
+===How long does it take to change fibre broadband plans?===
+Fibre broadband plan change will come in to effect with your next billing cycle.
+===How much is the fibre broadband plan change fee?===
+Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
+===Is there a downtime for my current internet connection when I change my fibre broadband plan?===
+There is no downtime for fibre broadband plan changes as it will be an automated process.
+===Will I be on a new contract when I change my fibre broadband plan?===
+Yes. There will be a new contract, whenever you change the plan
+===If there is a change in fibre broadband speed, when would it take place?===
-Visit https://www.exetel.com.au/res_fibre/opticomm_form.php to view the application.
+Speed will change within 2-3 working days after the plan change effective date.
-==Plan change / Relocation / Churn==
+==Relocation ==
 ===Can I Relocate my Fibre Broadband connection?===
-As this has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.
+As Fibre Broadband service via Opticomm has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.
+==Churn==
+===Could I churn my current Fiber service over to Exetel?===
-===Can I Churn/transfer my Fibre Connection?===
+Yes, you could churn your Fibre service over to exetel if the following conditions are satisfied.
-At this stage there is no churn or transfer process, this may change in the near future.
+:* Your current Fiber service should be in the same infrastructure as our providers- Opticomm or Telstra or NBN
+:* Fiber should be  available in the particular area.
-=== How can I change my plan? ===
+:* You need to submit an order for an available fiber plan via Opticomm before canceling your service with the current provider
-You will be able to change the plan via Member Facilities area in the near future. At the moment our provisioning staff handling changing plans for Fibre service. Email provisioning@exetel.com.au if you need any assistance and within three business days they will reply.
+:* If the application does not go through, you would receive an email from Exetel provisioning detailing out the reasons for rejection.
-==Policies==
+===How long does it take to churn my existing fiber service (with another provider) over to Exetel?===
-=== Is there any Service Level Agreement (SLA) in place? ===
+It would take 1-3 working days to churn your existing fiber service (with another provider) over to Exetel given that ONT  is already  installed at the premises. If the ONT is not installed, our supplier would get the technician to contact the customer directly to have it installed. Time frame that it would take to activate would then depend on the availability of the customer. The technical aspect of it could be completed in approximately five business days.
-The services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
+===Do I have to disconnect my fiber service with the current provider before churning over to Exetel?===
-===How long is the Contract period?===
+No you do not have to disconnect your fiber service with the current provider before churning over to Exetel.
-This depending on the type of plan that eXeTeL provides, so that there are different contract periods.
+Please submit a request for an Opticomm plan from our web page and when the request is processed we can confirm if the service can be churned or not. An e-mail will be sent if the churn cannot be processed explaining if the existing service is required to be canceled from the current provider for us to proceed.
-*************************************************
+==Policies==
-==Connection Information – Fibre - Opticomm==
+=== Is there any Service Level Agreement (SLA) in place for Fibre Broadband services? ===
-You will need to enter your username and password in to your computer or router so that you can connect to the Exetel Fibre service.
-The username is unique to your service, and was emailed to you at sign up. If you can't find the email, please contact our provisioning or support staff to retrieve.
+Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
-Configuration will depend on whether you are using a Windows computer direct to the ONT, or if you are using a router.
-The connection related details are below:
-Username: As provided in email.
-Password: As provided in email.
-Connection Type: PPPoE LLC.
-VPI: 8, VCI: 35.
-DNS Servers: 220.233.0.3 and 220.233.0.4
-===Connecting To Your Fibre Service===
-If you are using a router provided by Exetel you should have received it before your service is activated. Whether or not you are sourcing your router from Exetel you will have received an email with your user name and password and other set up information.
+===How long is the contract period for Fibre Broadband services via Opticaomm?===
-If you require more detailed assistance you should get that from the manual that comes with your router or a knowledgeable friend. Some guidance is provided on either the Exetel User Help Forum (click here), or in the advice to be found on the left hand side of this page. It is very straight forward to set up most residential routers but if none of these aids are sufficient you will need to pay for a computer professional to assist you complete this task.
+Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.
-Exetel has agents in every capital city of Australia, and many regional areas. If you need help you might consider calling one of these agents who will charge you to install your connection. Search for an agent
-If the 'DATA' light on the ONT is not steady, then it might not be activated yet, or an issue might have developed. In this case you need to call Exetel and get the support engineers to get our supplier to confirm and fix the problem.