Difference between revisions of "Fibre - Opticomm Sales Information"

Latest revision as of 09:41, 29 November 2012

Fibre Broadband > Fibre - Opticomm Sales Information

1 Availability
- 1.1 How do I check Fibre Broadband availability via Opticomm?
2 Prerequisites
- 2.1 What are the prerequisites to obtain fibre broadband services via Opticomm?
- 2.2 Is an active telephone line required to sign up for Fibre Broadband via Opticomm?
3 Plan Details
- 3.1 What are the available speeds for Fibre Broadband through Opticomm?
- 3.2 What are the currently available Fibre Broadband plans via Opticomm?
4 Activation Times
- 4.1 How long does it take to activate a Fibre Broadband connection via Opticomm?
5 How to apply for Fibre Broadband
- 5.1 How do I place an order for Fibre Broadband service via Opticomm?
- 5.2 What is the activation process for Fibre Broadband service via Opticomm?
6 Plan Changes via Opticomm Fibre
7 Relocation
- 7.1 Can I Relocate my Fibre Broadband connection?
8 Churn
9 Policies
- 9.1 Is there any Service Level Agreement (SLA) in place for Fibre Broadband services?
- 9.2 How long is the contract period for Fibre Broadband services via Opticaomm?

Availability

How do I check Fibre Broadband availability via Opticomm?

The Fibre Broadband (Opticomm)application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.

Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.

Prerequisites

What are the prerequisites to obtain fibre broadband services via Opticomm?

In order to obtain Fibre Broadband services via Opticomm, there needs to be fibre laid to the residence.

Is an active telephone line required to sign up for Fibre Broadband via Opticomm?

An active telephone line is not required to sign up for Fibre Broadband service via Opticomm.

Plan Details

What are the available speeds for Fibre Broadband through Opticomm?

Speeds achieved on Fibre services via Opticomm can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.

Maximum speeds: 25Mbps Down/2 Mbps Up
Maximum speeds: 50Mbps Down/4 Mbps Up
Maximum speeds: 100Mbps Down/8 Mbps Up

What are the currently available Fibre Broadband plans via Opticomm?

To find details about currently available Fibre Broadband plans via Opticomm please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php

Activation Times

How long does it take to activate a Fibre Broadband connection via Opticomm?

If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via Opticomm.

If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.

How to apply for Fibre Broadband

How do I place an order for Fibre Broadband service via Opticomm?

You can order Fibre Broadband service via Opticomm from https://www.exetel.com.au/res_fibre/opticomm_form.php

What is the activation process for Fibre Broadband service via Opticomm?

Please visit Fibre Provisioning page to find the activation process for Fibre Broadband service via Opticomm

Plan Changes via Opticomm Fibre

How can I change my fibre broadband plan?

Now you can change over to one of the newly available fibre broadband plans through your member’s facility.

Go to Manage services >> ADSL/Fiber >> Change service section.

How long does it take to change fibre broadband plans?

Fibre broadband plan change will come in to effect with your next billing cycle.

How much is the fibre broadband plan change fee?

Plan change fee will be displayed in the member’s facility. This fee will change from time to time.

Is there a downtime for my current internet connection when I change my fibre broadband plan?

There is no downtime for fibre broadband plan changes as it will be an automated process.

Will I be on a new contract when I change my fibre broadband plan?

Yes. There will be a new contract, whenever you change the plan

If there is a change in fibre broadband speed, when would it take place?

Speed will change within 2-3 working days after the plan change effective date.

Relocation

Can I Relocate my Fibre Broadband connection?

As Fibre Broadband service via Opticomm has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.

Churn

Could I churn my current Fiber service over to Exetel?

Yes, you could churn your Fibre service over to exetel if the following conditions are satisfied.

Your current Fiber service should be in the same infrastructure as our providers- Opticomm or Telstra or NBN

Fiber should be available in the particular area.

You need to submit an order for an available fiber plan via Opticomm before canceling your service with the current provider

If the application does not go through, you would receive an email from Exetel provisioning detailing out the reasons for rejection.

How long does it take to churn my existing fiber service (with another provider) over to Exetel?

It would take 1-3 working days to churn your existing fiber service (with another provider) over to Exetel given that ONT is already installed at the premises. If the ONT is not installed, our supplier would get the technician to contact the customer directly to have it installed. Time frame that it would take to activate would then depend on the availability of the customer. The technical aspect of it could be completed in approximately five business days.

Do I have to disconnect my fiber service with the current provider before churning over to Exetel?

No you do not have to disconnect your fiber service with the current provider before churning over to Exetel.

Please submit a request for an Opticomm plan from our web page and when the request is processed we can confirm if the service can be churned or not. An e-mail will be sent if the churn cannot be processed explaining if the existing service is required to be canceled from the current provider for us to proceed.

Policies

Is there any Service Level Agreement (SLA) in place for Fibre Broadband services?

Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.

How long is the contract period for Fibre Broadband services via Opticaomm?

Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.

@@ Line 1: / Line 1: @@
 <yambe:breadcrumb self="Fibre - Opticomm Sales Information">Category:Fibre Broadband|Fibre Broadband</yambe:breadcrumb>
+==Availability==
-==Description==
-Optic Fibre services with in selected NSW/VIC areas are offered through Opticomm as the whole sale, currently Optic Fibre services through this area are trial periods. An active working phone line is not required to activate Optic Fibre as the service could be similar to “Naked Fibre” the Telstra infrastructure is required (The telephone line could be lease by a telco but their supplier needs to be via Telstra). A phone line is not required also to run a service qualification check.
+=== How do I check Fibre Broadband availability via Opticomm? ===
+The Fibre Broadband (Opticomm)application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
-Visit http://exetel.com.au/residential-fibre-pricing-nsw-vic.php for new plan details.
+Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.
-Visit http://exetel.com.au/residential-fibre-terms.php for Optic Fibre (Opticomm) Terms & Conditions.
-==Applying for Optic Fibre service (Opticomm)==
+==Prerequisites==
-Visit https://www.exetel.com.au/res_fibre/residential_online_form.php to view the application.
+===What are the prerequisites to obtain fibre broadband services via Opticomm?===
+In order to obtain Fibre Broadband services via Opticomm, there needs to be fibre laid to the residence.
-. Check for coverage here: http://www.exetel.com.au/residential-fibre-opticomm-sq.php
-. Pre-requisites in order to apply:
-It is not necessary to have an active telephone service in order to qualify an address. Our qualification tool checks a list of ‘lit’ addresses based on estates where Opticomm have laid Fibre.
-. Equipment required for an active Fibre to your home service
+===Is an active telephone line required to sign up for Fibre Broadband via Opticomm?===
-The equipments you require:
+An active telephone line is not required to sign up for Fibre Broadband service via Opticomm.
-* ONT - Optical Network Terminal which will be installed by a technician after you place an order.
-* Ethernet Router (WAN/LAN functionality).
-. Placing an order
-An order can be placed via our website, http://www.exetel.com.au or by calling: 1300 248 848 After you have placed an Order:
+==Plan Details==
-* Your order will be sent to our supplier the following morning and based on the address availability advise you order of acceptance.
+=== What are the available speeds for Fibre Broadband through Opticomm? ===
+Speeds achieved on Fibre services via Opticomm can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
-* Once this has been confirmed, your order is scheduled to be activated anywhere within three to five busines days depending on technician availability (see below time frame table).
-* It is highly important that you be on site during the given appointment date. A technician (Tech-life contractor) will need to run the Fibre from the pit (on your street) to your network boundary point (first socket) and will need access to your home as the optical Fibre is run directly to your premises. First socket varies in terms of location (lounge room/hallway) for each dwelling depending on the wiring. You may be able to select where the ONT may be placed depending on whether the technician can feasibly do so.
+* Maximum speeds: 25Mbps Down/2 Mbps Up
+* Maximum speeds: 50Mbps Down/4 Mbps Up
+* Maximum speeds: 100Mbps Down/8 Mbps  Up
-* A technician will then install an Optical Network Terminal (ONT) device in your premises. This device has an Ethernet port for the purpose of connecting to the Internet.
-* Once the technician has completed and confirmed testing to the Optical Network Terminal (ONT), eXeTeL will receive confirmation of completion and activate the final ‘switch’ by C.O.B on that day. The technician will firstly test line synchronization to the local Optical Line Terminal (OLT)at the exchange. Further tests will include authentication confirmation using his own details as well as a speed test to confirm the speed profile that was delivered.
-* It is recommended that for use of more than one PC/Laptop device, that the router gateway has both WAN and LAN port(s) for the purpose of connecting to the ONT.
+===What are the currently available Fibre Broadband plans via Opticomm?===
+To find details about currently available Fibre Broadband plans via Opticomm please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php
+==Activation Times==
+===How long does it take to activate a Fibre Broadband connection via Opticomm?===
+If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via Opticomm.
+If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the  activation time depends on the completion of the work at the premises.
+==How to apply for Fibre Broadband==
+===How do I place an order for Fibre Broadband service via Opticomm? ===
+You can order Fibre Broadband service via Opticomm from  https://www.exetel.com.au/res_fibre/opticomm_form.php
+===What is the activation process for Fibre Broadband service via Opticomm?===
+Please visit [[Fibre Provisioning#What happens after I submit my application?|Fibre Provisioning]] page to find the activation process for Fibre Broadband service via Opticomm
+==Plan Changes via Opticomm Fibre==
+===How can I change my fibre broadband plan?===
+Now you can change over to one of the newly available fibre broadband plans through your member’s facility.
+Go to '''Manage services''' >> '''ADSL/Fiber''' >> '''Change service''' section.
+===How long does it take to change fibre broadband plans?===
+Fibre broadband plan change will come in to effect with your next billing cycle.
+===How much is the fibre broadband plan change fee?===
+Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
+===Is there a downtime for my current internet connection when I change my fibre broadband plan?===
+There is no downtime for fibre broadband plan changes as it will be an automated process.
+===Will I be on a new contract when I change my fibre broadband plan?===
+Yes. There will be a new contract, whenever you change the plan
+===If there is a change in fibre broadband speed, when would it take place?===
+Speed will change within 2-3 working days after the plan change effective date.
+==Relocation ==
+===Can I Relocate my Fibre Broadband connection?===
+As Fibre Broadband service via Opticomm has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.
+==Churn==
+===Could I churn my current Fiber service over to Exetel?===
+Yes, you could churn your Fibre service over to exetel if the following conditions are satisfied.
+:* Your current Fiber service should be in the same infrastructure as our providers- Opticomm or Telstra or NBN
+:* Fiber should be  available in the particular area.
+:* You need to submit an order for an available fiber plan via Opticomm before canceling your service with the current provider
+:* If the application does not go through, you would receive an email from Exetel provisioning detailing out the reasons for rejection.
+===How long does it take to churn my existing fiber service (with another provider) over to Exetel?===
+It would take 1-3 working days to churn your existing fiber service (with another provider) over to Exetel given that ONT  is already  installed at the premises. If the ONT is not installed, our supplier would get the technician to contact the customer directly to have it installed. Time frame that it would take to activate would then depend on the availability of the customer. The technical aspect of it could be completed in approximately five business days.
+===Do I have to disconnect my fiber service with the current provider before churning over to Exetel?===
+No you do not have to disconnect your fiber service with the current provider before churning over to Exetel.
+Please submit a request for an Opticomm plan from our web page and when the request is processed we can confirm if the service can be churned or not. An e-mail will be sent if the churn cannot be processed explaining if the existing service is required to be canceled from the current provider for us to proceed.
+==Policies==
+=== Is there any Service Level Agreement (SLA) in place for Fibre Broadband services? ===
+Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
+===How long is the contract period for Fibre Broadband services via Opticaomm?===
+Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.
-=== Qualifying for Optic Fibre===
-Currently Optic Fibre is only covered in selected areas in NSW & VIC, an active phone with isn’t required to apply for Fibre through Opticomm. To check if Optic Fibre through Optiocomm is available in your area refer to the following link: http://exetel.com.au/residential-fibre-opticomm-sq.php
 [[Category:Fibre Broadband]]