Fibre - Opticomm Sales Information
Optic Fibre services with in selected NSW/VIC areas are offered through Opticomm as the whole sale, currently Optic Fibre services through this area are trial periods. An active working phone line is not required to activate Optic Fibre as the service could be similar to “Naked Fibre” the Telstra infrastructure is required (The telephone line could be lease by a telco but their supplier needs to be via Telstra). A phone line is not required also to run a service qualification check.
Visit http://exetel.com.au/residential-fibre-pricing-nsw-vic.php for new plan details.
Visit http://exetel.com.au/residential-fibre-terms.php for Optic Fibre (Opticomm) Terms & Conditions.
Applying for Optic Fibre service (Opticomm)
Visit https://www.exetel.com.au/res_fibre/residential_online_form.php to view the application.
1. Check for coverage here: http://www.exetel.com.au/residential-fibre-opticomm-sq.php 2. Pre-requisites in order to apply:
It is not necessary to have an active telephone service in order to qualify an address. Our qualification tool checks a list of ‘lit’ addresses based on estates where Opticomm have laid Fibre.
3. Equipment required for an active Fibre to your home service
The equipments you require:
- ONT - Optical Network Terminal which will be installed by a technician after you place an order.
- Ethernet Router (WAN/LAN functionality).
4. Placing an order
An order can be placed via our website, http://www.exetel.com.au or by calling: 1300 248 848 After you have placed an Order:
- Your order will be sent to our supplier the following morning and based on the address availability advise you order of acceptance.
- Once this has been confirmed, your order is scheduled to be activated anywhere within three to five busines days depending on technician availability (see below time frame table).
- It is highly important that you be on site during the given appointment date. A technician (Tech-life contractor) will need to run the Fibre from the pit (on your street) to your network boundary point (first socket) and will need access to your home as the optical Fibre is run directly to your premises. First socket varies in terms of location (lounge room/hallway) for each dwelling depending on the wiring. You may be able to select where the ONT may be placed depending on whether the technician can feasibly do so.
- A technician will then install an Optical Network Terminal (ONT) device in your premises. This device has an Ethernet port for the purpose of connecting to the Internet.
- Once the technician has completed and confirmed testing to the Optical Network Terminal (ONT), eXeTeL will receive confirmation of completion and activate the final ‘switch’ by C.O.B on that day. The technician will firstly test line synchronization to the local Optical Line Terminal (OLT)at the exchange. Further tests will include authentication confirmation using his own details as well as a speed test to confirm the speed profile that was delivered.
- It is recommended that for use of more than one PC/Laptop device, that the router gateway has both WAN and LAN port(s) for the purpose of connecting to the ONT.
Qualifying for Optic Fibre
Currently Optic Fibre is only covered in selected areas in NSW & VIC, an active phone with isn’t required to apply for Fibre through Opticomm. To check if Optic Fibre through Optiocomm is available in your area refer to the following link: http://exetel.com.au/residential-fibre-opticomm-sq.php
Connection Information – Fibre - Opticomm
You will need to enter your username and password in to your computer or router so that you can connect to the Exetel Fibre service. The username is unique to your service, and was emailed to you at sign up. If you can't find the email, please contact our provisioning or support staff to retrieve. Configuration will depend on whether you are using a Windows computer direct to the ONT, or if you are using a router. The connection related details are below: Username: As provided in email. Password: As provided in email. Connection Type: PPPoE LLC. VPI: 8, VCI: 35. DNS Servers: 188.8.131.52 and 184.108.40.206
What Happens After You Submit Your Application
Once you receive the confirmation email you can then check on the 'Application Status' page of this web site to see exactly how your application is progressing. http://www.exetel.com.au/application_status.php There are several steps that need to be completed once you have submitted a Fibre application form to Exetel Limited. These steps can take from a few days to up to 10 working days if everything goes smoothly. The steps that have to be taken to process your Fibre application are:
1) Exetel submit your application to our supplier.
This is a process that happens daily. Your online application is submitted, and processed by the supplier.
2) Our supplier confirms receipt of your application
Our supplier will review the application and proceed with provisioning the service. They will investigate whether infrastructure already exists for the service, and arrange activation if possible.
3) The supplier then arranges installation or activation of the service.
If the address already has an ONT active, they will arrange to activate the service, typically within 1 business day after processing application. If the address does not have an ONT, our supplier will investigate, and if installation of an ONT is applicable, they will specify the charges applicable (if any), and arrange installation after customer accepts charges.
4) If your application is rejected the screen will display the reason for rejection
If your application is rejected, please review the reason for rejection. If you require assistance understanding the rejection reason, please contact Exetel at firstname.lastname@example.org
5) Once your Fibre activation has been done a 'completion date' will be displayed
Once the activation of your Fibre service has been confirmed, you should see the “DATA” light on the ONT light up. The service should be connecting to port 1 of the ONT. If your house has a smart wire hub, the connections in each room will depend on how the house was cabled (some ports might be wired for telephone).
Connecting To Your Fibre Service
If you are using a router provided by Exetel you should have received it before your service is activated. Whether or not you are sourcing your router from Exetel you will have received an email with your user name and password and other set up information.
If you require more detailed assistance you should get that from the manual that comes with your router or a knowledgeable friend. Some guidance is provided on either the Exetel User Help Forum (click here), or in the advice to be found on the left hand side of this page. It is very straight forward to set up most residential routers but if none of these aids are sufficient you will need to pay for a computer professional to assist you complete this task. Exetel has agents in every capital city of Australia, and many regional areas. If you need help you might consider calling one of these agents who will charge you to install your connection. Search for an agent If the 'DATA' light on the ONT is not steady, then it might not be activated yet, or an issue might have developed. In this case you need to call Exetel and get the support engineers to get our supplier to confirm and fix the problem.
Some Things To Consider Before Your Service Is Activated
- Please ensure you have clear instructions on how to set up your router, this particularly applies if you are intending to use a second hand router.
- If you are thinking of using a second hand router get as much information from the person from whom you sourced it as possible including the installation CD and the web site location for the firmware updates and drivers.
- Additional information on setting up modems can be found on the Exetel Forum by clicking here, or on the Exetel Wiki, here.
- If you think you will need on site assistance to set up your modem or your network there are a number of Exetel agents who are experienced in installing Exetel services. These organisations charge for their services but if you need assistance please call one of these companies for a quote on what they will charge you to assist you install your service. http://www.exetel.com.au/agents_search.php