Fibre - Opticomm Sales Information
- 1 Availability
- 2 Prerequisites
- 3 Plan Details
- 4 Activation Times
- 5 How to apply for Fibre Broadband
- 6 Plan Changes via Opticomm Fibre
- 6.1 How can I change my fibre broadband plan?
- 6.2 How long does it take to change fibre broadband plans?
- 6.3 How much is the plan change fee?
- 6.4 Is there a downtime for my current internet connection when I change my fibre broadband plan?
- 6.5 Will I be on a new contract when I change my fibre broadband plan?
- 6.6 If there is a speed change, when would it take place?
- 7 Relocation
- 8 Churn
- 9 Policies
How do I check Fibre Broadband availability via Opticomm?
The Fibre Broadband (Opticomm)application form will have a qualification tool to confirm your postcode and address where fibre access points are located around estates nationwide.
Visit http://www.exetel.com.au/residential-fibre-opticomm-sq.php for availability check.
What are the prerequisites to obtain fibre broadband services via Opticomm?
In order to obtain Fibre Broadband services via Opticomm, there needs to be fibre laid to the residence.
Is an active telephone line required to sign up for Fibre Broadband via Opticomm?
An active telephone line is not required to sign up for Fibre Broadband service via Opticomm.
What are the available speeds for Fibre Broadband through Opticomm?
Speeds achieved on Fibre services via Opticomm can be as high as 100Mbps download, up to 8Mbps upload. Naturally speeds can vary depending on accessing files locally or internationally.
- Maximum speeds: 25Mbps Down/2 Mbps Up
- Maximum speeds: 50Mbps Down/4 Mbps Up
- Maximum speeds: 100Mbps Down/8 Mbps Up
What are the currently available Fibre Broadband plans via Opticomm?
To find details about currently available Fibre Broadband plans via Opticomm please visit http://www.exetel.com.au/residential-fibre-pricing-nsw-vic.php
How long does it take to activate a Fibre Broadband connection via Opticomm?
If ONT is installed, it would take 2 business days to activate Fibre Broadband connection via Opticomm.
If there is no ONT installed, the customer will be contacted and the ONT would need to be installed. Therefore the activation time depends on the completion of the work at the premises.
How to apply for Fibre Broadband
How do I place an order for Fibre Broadband service via Opticomm?
You can order Fibre Broadband service via Opticomm from https://www.exetel.com.au/res_fibre/opticomm_form.php
What is the activation process for Fibre Broadband service via Opticomm?
Please visit Fibre Provisioning page to find the activation process for Fibre Broadband service via Opticomm
Plan Changes via Opticomm Fibre
How can I change my fibre broadband plan?
Now you can change over to one of the newly available fibre broadband plans through your member’s facility.
Go to Manage services >> ADSL/Fiber >> Change service section.
How long does it take to change fibre broadband plans?
Fibre broadband plan change will come in to effect with your next billing cycle.
How much is the plan change fee?
Plan change fee will be displayed in the member’s facility. This fee will change from time to time.
Is there a downtime for my current internet connection when I change my fibre broadband plan?
There is no downtime for fibre broadband plan changes as it will be an automated process.
Will I be on a new contract when I change my fibre broadband plan?
Yes. There will be a new contract, whenever you change the plan
If there is a speed change, when would it take place?
Speed will change within 2-3 working days after the plan change effective date.
Can I Relocate my Fibre Broadband connection?
As Fibre Broadband service via Opticomm has been recently introduced there is currently no relocation process, however this is due to change in the future. If you wish to relocate your service, you may have to cancel the existing connection and sign up as a new customer at the new address, provided that the residence is Fibre ready.
Could I churn my current Fiber service over to Exetel?
Yes, you could churn your Fibre service over to exetel if the following conditions are satisfied.
- Your current Fiber service should be in the same infrastructure as our providers- Opticomm or Telstra or NBN
- Fiber should be available in the particular area.
- You need to submit an order for an available fiber plan via Opticomm before canceling your service with the current provider
- If the application does not go through, you would receive an email from Exetel provisioning detailing out the reasons for rejection.
How long does it take to churn my existing fiber service (with another provider) over to Exetel?
It would take 1-3 working days to churn your existing fiber service (with another provider) over to Exetel given that ONT is already installed at the premises. If the ONT is not installed, our supplier would get the technician to contact the customer directly to have it installed. Time frame that it would take to activate would then depend on the availability of the customer. The technical aspect of it could be completed in approximately five business days.
Do I have to disconnect my fiber service with the current provider before churning over to Exetel?
No you do not have to disconnect your fiber service with the current provider before churning over to Exetel.
Please submit a request for an Opticomm plan from our web page and when the request is processed we can confirm if the service can be churned or not. An e-mail will be sent if the churn cannot be processed explaining if the existing service is required to be canceled from the current provider for us to proceed.
Is there any Service Level Agreement (SLA) in place for Fibre Broadband services?
Fibre Broadband services are provided on a 'best effort' basis with respect to up time and provisioning. If a service is faulty or activation lead time has passed normal parameters we will endeavour to solve the problems as quickly as possible.
How long is the contract period for Fibre Broadband services via Opticaomm?
Fibre Broadband contract period depends on the type of plan that Exetel provides, so there are different contract periods.