Fibre - Support Information

Fibre Supplier and EU Responsibility

Accountability	Type of fault	Resolution
Supplier	Power Supply Unit (PSU) Optical Network Terminal (ONT) Drop cable down Street network down Backbone network Switch components	Supplier will dispatch the required workforce to resolve these issues
End User	Battery backup failure End user power outage Street power outage Internal wiring Damage to NBN infrastructure (NTU, PSU, Drop cable...etc) In premise gateway

Speed Test

How to run a speed test for Fibre?

Please visit Speed Tests page for specific instructions on Fibre Speed Tests.

Where can I test the speed of my Fibre Optic service?

Visit www.ozspeedtest.com or www.speedtest.net to test speed of your Fibre service.

Hardware

ONT - Optical Network Terminal

The ONT provided by NEC contains;

• 4 10/100 Base –T Ethernet Ports
• 2 POTS services for Voice
• One Analog Video port for TV

• Every ONT must have its own PSU
• A BBU is a Battery Back Up that can optionally be installed during activation
• The Customer will need to find their own Battery
• Data port 1 is the general assumption for the service delivery point on the ONT