Fibre - Support Information

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Fibre Broadband > Fibre - Support Information


Fibre Supplier and EU Responsibility

Accountability Type of fault Resolution
Supplier
  • Power Supply Unit (PSU)
  • Optical Network Terminal (ONT)
  • Drop cable down
  • Street network down
  • Backbone network
  • Switch components
Supplier will dispatch the required workforce to resolve these issues
End User
  • Battery backup failure
  • End user power outage
  • Street power outage
  • Internal wiring
  • Damage to NBN infrastructure (NTU, PSU, Drop cable...etc)
  • In premise gateway

Speed Test

How to run a speed test for Fibre?

Please visit Speed Tests page for specific instructions on Fibre Speed Tests.


Where can I test the speed of my Fibre Optic service?

Visit www.ozspeedtest.com or www.speedtest.net to test speed of your Fibre service.


Hardware

Optical Network Terminal (ONT)

An ONT is used to terminate the fibre optic cable to the End User’s (EU) premises. It serves two purposes; one is to terminate the Fibre signal and two is to give the EU a usable interface with the ONT in order to use the service. It works by taking the Fibre laser light signal and converting that back to Copper signals used inside the premises in case of the Internet, it will translate Fibre back to Ethernet.

Fibre faults follow the same process as our current ADSL faults. You must first validate the fault as being of the supplier network, you can do this depending on the type of fault, using the lights on the ONT or having the EU perform testing to demonstrate the fault.

The DATA light on the ONT should come on when a successful authentication attempt is done. Testing the other DATA ports will assist in verifying a faulty ONT port.


The ONT provided by NEC contains;

  • 4 10/100 Base –T Ethernet Ports
  • 2 POTS services for Voice
  • One Analog Video port for TV


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  • Every ONT must have its own PSU
  • A BBU is a Battery Back Up that can optionally be installed during activation
  • The Customer will need to find their own Battery
  • Data port 1 is the general assumption for the service delivery point on the ONT


Power Supply Units (PSU)

The PSU provides a 240v to 12v regulated power supply and it comes with an empty battery backup compartment.


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  • It is always recommended to have a router Gateway between the ONT and PC/Devices
  • It should only be directly connected during testing as per troubleshooting
  • While the ONT has inputs and readings for other services (Telephone/TV etc) at this time DATA is our only requirement


Fiber Distribution Terminal (FDT)

FDTs are the black objects where the drops that go to individual houses are connected. FDT can go on a pole or underground depending on how your utilities are delivered. Most are 4-port terminals but they do come in different sizes.


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Optical Splitters

Optical networking system needs signals to be coupled, splitted, distributed, this requires optical splitter to achieve. Fiber optic splitter is used to split a fiber optic beam into several beams at a certain splitting ratio. It is widely used in Optical communication system. Currently this is not essential to use the fibre service.


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Battery Backup Unit (BBU)

Purpose of this is to prepare a customer for a power outage as the Fibre will go off if power is out. The customer is responsible for buying the battery pack.


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