Fibre - Telstra Sales Information

Description

Optic Fibre services with in Points cook are offered through Telstra as the whole sale, currently Optic Fibre services through this area are trial periods. An active working phone line via the Telstra infrastructure is required (The telephone line could be lease by a telco but their supplier needs to be via Telstra). Without having a telephone line you will not be able to apply for a Optic Fibre service (Telstra).

Visit http://exetel.com.au/residential-fibre-pricing-point-cook.php for new plan details.

Visit http://exetel.com.au/residential-fibre-terms.php for Optic Fibre (Telstra) Terms & Conditions.

Applying for Optic Fibre service (Telstra)

Visit https://www.exetel.com.au/res_fibre/residential_online_form.php to view the application.

Qualifying for Optic Fibre

Currently Optic Fibre is only covered in the point cooks area in Victoria, an active phone with in the Telstra infrastructure is required. To check if Optic Fibre through Telstra is available in your area refer to the following link: http://exetel.com.au/residential-fibre-availability-point-cook.php

If a connection has ADSL that is not within the Telstra infrastructure then the ADSL service is required to be terminated, once that has been done the Optic Fibre service could start the activation process.

Activation time frame

With Telstra Fibre services it would depend if an ONT (Optical Network Terminal) unit has already been installed within the property.

• With ONT: One Working day
• Without ONT: Three working days

If the connection has ADSL 1 service with another provider (that is within Telstra infrastructure) then the service would first be transferred over to eXeTeL and only then can the Optic Fibre be activated. Transfer time frame would take a minimum of four business days.

Contract periods

This depending on the type of plan that eXeTeL provides, so that there are different contract periods.

Connection Information – Fibre - Telstra

You will need to enter this user name and password in to your router or computer so that you can connect to the Exetel Fibre service:

Modem User Name And Password / Members Facilities User Name And Password

User Name: your ten digit telephone number@(state).exetel.com.au

Password: a randomly generated password that was sent to you.

Examples: (if your street name was Smith St)

- NSW: Username - 0298765432@nsw.exetel.com.au AND Password - a randomly generated password that was sent to you

- VIC: Username - 0398765432@vic.exetel.com.au AND Password - a randomly generated password that was sent to you

- SA: Username - 0898765432@sa.exetel.com.au AND Password - a randomly generated password that was sent to you

- WA: Username - 0898765432@wa.exetel.com.au AND Password - a randomly generated password that was sent to you

- QLD: Username - 0798765432@qld.exetel.com.au AND Password - a randomly generated password that was sent to you

- NT: Username - 0898765432@nt.exetel.com.au AND Password - a randomly generated password that was sent to you

- TAS: Username - 0398765432@tas.exetel.com.au AND Password - a randomly generated password that was sent to you

- ACT: Username - 026298765432@act.exetel.com.au AND Password - a randomly generated password that was sent to you

The username and password's above is for both the modem to gain ADSL access and for your Member Facilities.(for member facilities you need to enter 10 digit service number only)

In most cases the username and password should be all that you need to configure the connection, however some routers might require additional settings as below.
Connection Type: PPPoE LLC.
VPI: 8, VCI: 35.
DNS Servers: 220.233.0.3 and 220.233.0.4

What Happens After You Submit Your Application

Once you receive the confirmation email you can then check on the 'Application Status' page of this web site to see exactly how your application is progressing.
http://www.exetel.com.au/a_application_status.php
There are several steps that need to be completed once you have submitted an application form to Exetel Limited. These steps can take from a few days to up to 10 working days if everything goes smoothly.
The steps that have to be taken to process your fibre application are:

1) Exetel submit your application to the supplier

This is an automatic process that happens daily. Your online application is batched with all applications received up to 7pm each day and is sent in a file to provisioning at the carrier.

2) Our supplier confirms receipt of your application

Although our supplier will receive your application within 24 hours of you submitting it, there is a variable delay in the time it takes them to confirm they have received it. It is not unusual for this to take up to 4 working days.

3) Our supplier processes application

Our supplier will investigate infrastructure availability in your area, and confirm your phone line can be migrated over to the fibre service.
Should there by no issues in the checks, an appointment date and time will be scheduled for a technician to attend and migrate the copper line to a fibre service.

4) If your application is rejected the screen will display the reason for rejection

If your application is rejected, please review the reason for rejection. If you require assistance understanding the rejection reason, please contact Exetel at provisioning@exetel.com.au

5) Once your Fibre activation has been completed a 'completion date' will be displayed

Once the activation of your Fibre service has been confirmed, check the ONT and ensure the “DATA” light is solid; if it is, the Fibre service has been activated correctly by the wholesale provider and you can now connect to the Internet via Fibre.

Connecting To Your Fibre Service

If you are using a router provided by Exetel you should have received it before your service was activated. Whether or not you are sourcing your router from Exetel you will have received an email with your user name and password and other set up information.

If you require more detailed assistance you should get that from the manual that comes with your router or a knowledgeable friend. Some guidance is provided on either the Exetel User Help Forum (click here), our Wiki contains some routers, located here. It is very straight forward to set up most residential routers but if none of these aids is sufficient you will need to pay for a computer professional to assist you complete this task.
Exetel has agents in every capital city of Australia, and many regional areas. If you need help you might consider calling one of these agents who will charge you to install your fibre connection. Search for an agent
If the 'DATA' light on the ONT is not steady, then it might not be activated yet, or an issue might have developed. In this instance, you need to call Exetel and get the support engineers to get the wholesale provider to confirm and fix the problem.

Some Things To Consider Before Your Line Is Activated

• Please ensure you have clear instructions on how to set up the router, this particularly applies if you are intending to use a second hand router.
• If you are thinking of using a second hand router get as much information from the person from whom you sourced it as possible including the installation CD and the web site location for the firmware updates and drivers.
• Additional information on setting up modems can be found on the Exetel Forum by clicking here, or on the Exetel Wiki, here.
• If you think you will need on site assistance to set up your router or your network there are a number of Exetel agents who are experienced in installing Exetel services. These organisations charge for their services but if you need assistance please call one of these companies for a quote on what they will charge you to assist you connecting to the service.
  http://www.exetel.com.au/agents_search.php