Difference between revisions of "Fix Your ADSL Problem Quicker"
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| − | Below are templates with questions that Exetel requires to fill in before cases could be escalated to the suppliers, in order for this process to be | + | Below are templates with questions that Exetel requires to fill in before cases could be escalated to the suppliers, in order for this process to be speed up confirm the details below and pass it on to a support engineer. |
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| + | The below template must be filled in and emailed to [mailto:residentialsupport@exetel.com.au residentialsupport@exetel.com.au ] | ||
==ADSL 1 (Telstra) == | ==ADSL 1 (Telstra) == | ||
Revision as of 04:15, 21 September 2011
Contents
Description
At times cases may take longer than the expected time frame to resolve, this could be due to many reasons such as booking technician's, different technician is required, delay with responses, confirming customer details, reschedules etc.
In order for such delays to be improved exetel do need help from our customers, however each supplier requires different testing and set of procedures. Below explains how Customers can assist exetel resolve problems quicker in order for a speedier solution.
ADSL Products
Below are templates with questions that Exetel requires to fill in before cases could be escalated to the suppliers, in order for this process to be speed up confirm the details below and pass it on to a support engineer.
The below template must be filled in and emailed to residentialsupport@exetel.com.au
