Keeping your Existing Mobile Number (Porting)

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Mobile Voice > Keeping your Existing Number (Porting)


What is porting?

Porting (Mobile Number Portability) is the ability to move to another phone provider without changing your existing number.


How do I port to Exetel from another network?

If you wish to connect to the Exetel mobile service, simply order the service from our website, making sure to choose the port of service option. You will be guided to enter the details required for a port. Generally speaking post-paid services require account numbers while pre-paid use Date of Birth (D.O.B).


Can I keep my existing number, even if it is a pre-paid service?

Yes, you can port your number to Exetel from a pre-paid or post-paid service.


What are the details required?

If you have an existing post-paid service with your current carrier, then we need your Account Number. This can be found somewhere on the bill you receive from your service provider. If you have a pre-paid service with your current carrier, then we need your date of birth. This must match with the date of birth held by your existing carrier.


How long does it take to port my number?

The porting process should take no longer than 3 hours. Usually 1-2 hours. Delays may occur if system issues are experienced.


Am I charged any fees to port my number?

No, there are no fees charged by Exetel for porting your number, however, you will need to check with your current provider if there are any fees payable under your existing contract.


Am I released from my existing contract when I port my number?

When you port your number to another provider, you are still obligated to pay any fees due under your existing contract with your current provider. Porting your number does not release you from these obligations.


Are my addresses & mailbox messages moved with my number?

No, only your number is ported to Exetel as the new provider. You will need to be issued with a new SIM, therefore any information stored on the current SIM is lost once your number is ported. You will need to move your addresses from your SIM to either the phone or use a SIM manager to move them to an alternative location. You will be provided with a new mail box, so existing voice messages will be lost.


Can I connect a CDMA handset?

You can port the CDMA number however you will need a new handset to be able to insert the SIM card as CDMA do not require SIMs.


Can I port a pre-paid number and still access the old SIM with unused credit?

No. Once the port is done, you will not be able to use the old SIM. The new SIM you receive from us is linked to your ported number. We suggest you use your credit up before porting to us (if you don't want to waste money).


Can I have two numbers in the same name or account?

Yes.


When porting, how do I know when my new SIM is ready for service?

Your old SIM will lose service at some stage of the port process. You should know then to simply insert the new SIM and it should be ready.


How soon after connection can I make calls?

Immediately. In some cases you may need to turn the phone off and on to reset.