Long Distance Calls - Sales Information

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Mobile Broadband > Long Distance Calls - Sales Informaition


Exetel offers long distant calls via your current land line. This service can only be applied if you have a telephone provider with another carrier and not with exetel.

There are two methods of the service been applied on either with pre-select or over-ride.


What is a preselect wire line service?

Preselection is the provisioning of your PSTN or ISDN telephone service to capture long distance calls. This is done at the Telstra exchange. Once a service is preselected, any long distance call is routed via the preselected service deliverer (PSD) provider and billed by that provider. The call is routed by default.

Long distance calls include any national call to a landline, any call to a mobile service and any international call. It does not include local calls. Local calls are captured by the access service deliverer (ASD) or line rental provider.

Local calls can be captured and billed by Exetel if the override code (see below) is dialed.


What is an override wire line service?

An override wireline service is a PSTN or ISDN service provisioned so that a prefix code must be entered in order for the provider to capture and bill for calls. By dialling the prefix code, the call is LCR'd (least cost routed) to the provider of the prefix code. Exetel’s override prefix code is 1428 for any customers in a metropolitan area (capital cities). Exetel’s override prefix code is 1456 for any customers in a regional area (outside capital cities) Customers may have their wireline service preselected with one provider and override with another provider. This allows them flexibility of call routing.


What is the override code I should dial?

The override code is 1428.


Can I just dial the override code and make a call?

No – you must submit your number specifically in order to use a network for override.


How long does it take to activate the long distance service?

Pre - Select: 7 working days


Over - ride: 2 working days


What are the Charges and Rates?

Visit http://www.exetel.com.au/v_preselect.php for charges and rates.


Does Exetel charge for line rental?

No. You will continue to receive a bill from your Service & Equipment provider for this. Exetel charges for line rental only if you have its ADSL2 wireline service.


I think Telstra charge me for long distance calls but I’m not sure. How can I tell?

Dial 12711. You will get a recorded message informing you who your long distance provider is.


I don’t pay line rental to Telstra. Can I still preselect calls to Exetel?

Technically you are able to do this. You will need to check with your current Service & Equipment provider what their terms & conditions are. Most providers who just re-bill Telstra’s line rental charge will allow this. It is always safer to get your line rental charge ‘back with Telstra’. However, this can take up to 20 working days. If Exetel pre-selects your number and you are not paying line rental to Telstra, it is possible that your number may be preselected back by your former provider. In this event you may find in their Terms & Conditions, that this is allowable. It may also be that our wholesaler does not have an interconnect agreement with that provider. To get your line rental plan back with Telstra, you should call them on 1800 884 209 and ask to churn your service to Homeline Part.


How do I know when the churn (preselect) has taken place?

It can take up to 20 working days – that’s a calendar month. So this is a long time to wait. It is often quicker than that. Maybe 10 days or so. Dial 12711. You will get a recorded message informing you who your long distance provider is. When it’s churned (transferred), it will say Telstra is the provider. Then we can submit your application.

Does Exetel cap any calls?

Exetel does not currently cap any calls.


How do I apply for the long distant call services?

Information on apply can be found here: http://www.exetel.com.au/o_voice.php


What is the advantages of using the long distance calls with exetel?

Our call rates are competitive, you can compare ours to your current provider:

National: http://www.exetel.com.au/v_national_call_rates.php International: http://www.exetel.com.au/v_international_call_rates.php


Do these carry any SLA?

No, as these are residential grade services there aren't any service level agreement.


Can I keep my current telephone provider and still use exetel long distance?

Yes, if that been the case apply for the over ride plan.


Is there any contracts with the long distant call services?

No, there are no contracts.


Could I also use the long distance service for local calls?

Yes an over-ride code is required in order to make the local calls.


Could I apply for long distance if I am using the ADSL 2 bundled?

Yes, however it is recommended that you order the over-ride service instead of the pre-select as there would be higher costs if the pre-select service were to be applied over the bundled. The reason is because our long distant call service runs off a different supplier compared to the bundled wireline.


When does the bill come in for the long distant call service?

This occurs on the 1st of each month unless it is a public holiday or weekend where it would default to the next working day.


Is there any monthly minimum spend?

No with the long distant call service, there is no minimum monthly spend.


How can I cancel Long Distance Calls?

Pre-select

There are 2 methods of canceling this service.


1) Phone line is completely canceled from your current provider, once that is done please inform exetel ASAP


2) Request another provider to take over the long distant calls EG: If your phone line is held by Telstra then contact telstra and request they move the long distant calls over to their company.


Over-ride

You will need to email into exetel and advise them to cancel the service: voice@exetel.com.au


I thought my long distance voice service was canceled when I canceled my ADSL.

No it doesn’t get automatically canceled. You must either call another voice carrier and churn your service to them or disconnect the physical line with Telstra (or your line rental provider). Failure to do this will result in continuation of the preselect wireline service with Exetel.