Long Distance Calls - Support Information

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Telephone Services > Long Distance Calls - Support Informaition


I can't make calls to certain numbers, how do I fix this? I'm using your pre-select long distance call service

Gather a list of the number's you're calling as well as the time and email this information to Exetel, it is very likely we're going to need to log this case with the supplier.



I currently have the over-ride service, however my old provider is still billing me for the calls I use on over-ride

It is likely that you're not using the over-ride service correctly, If you wish to make any calls than dial 1428 for metro. Regional 1414 in order for the calls to route through exetel.

I noticed the quality of the call isn't great

Make 3 sample calls and record the numbers and time, once that has been done email this information to Exetel as we're required to log this case to our supplier.



If there were problems with my telephone line from previous provider does this affect the long distance calls?

Yes a full working phone line is required, please contact the telephone provider to resolve the problem.



I can't make any calls through the long distance call service

Confirm The dial tone: engaged tone, Fast busy tone, noise etc.?

Make sample calls and record the date and time, one that has been done email support the details so that we could log the case with the supplier.



Would cordless phones work with the long distance call service ?

Yes as the long distant call service is a telephony service.



If the telephone line was canceled would the long distance service work?

No, once the telephone line is canceled the long distant call service wouldn't work.


How do I relocate the long distance call service?

A new application is required to be submitted through the exetel website.



I currently have ADSL and the long distant call service, I wish to attach the 2 together.

You will need to email billing@exetel.com.au in order to get this done.