https://exewiki.exetel.com.au/index.php?title=Mobile_Broadband_FAQ&feed=atom&action=historyMobile Broadband FAQ - Revision history2024-03-29T00:10:04ZRevision history for this page on the wikiMediaWiki 1.31.0https://exewiki.exetel.com.au/index.php?title=Mobile_Broadband_FAQ&diff=5348&oldid=prevAsankaG: Created page with "<yambe:breadcrumb>Mobile_Broadband|Mobile Broadband</yambe:breadcrumb> ==Mobile Broadband SIM== === My SIM card is locked, how can I obtain the PUK code to unlock my Mobile B..."2013-10-11T07:27:57Z<p>Created page with "<yambe:breadcrumb>Mobile_Broadband|Mobile Broadband</yambe:breadcrumb> ==Mobile Broadband SIM== === My SIM card is locked, how can I obtain the PUK code to unlock my Mobile B..."</p>
<p><b>New page</b></p><div><yambe:breadcrumb>Mobile_Broadband|Mobile Broadband</yambe:breadcrumb><br />
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==Mobile Broadband SIM==<br />
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=== My SIM card is locked, how can I obtain the PUK code to unlock my Mobile Broadband SIM? ===<br />
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To obtain the PUK code, you will need to contact our Provisioning department by emailing provisioning@exetel.com.au or calling 0280301000 / 1300 788 141 and by selecting option 3 .<br />
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=== Can I use a different SIM card (unused or obtained from another provider) to activate my Mobile Broadband service? ===<br />
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This cannot be done, you can not use another provider's SIM card to activate Mobile Broadband service provided by Exetel. <br />
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=== I lost my Mobile Broadband SIM, how can I obtain a replacement SIM card? ===<br />
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If you need a replacement SIM card, contact Exetel provisioning either by emailing [mailto:provisioning@exetel.com.au provisioning@exetel.com.au] or calling 0280301000 / 1300 788 141 and by selecting option 3 to obtain advise.<br />
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===Can I use the Mobile Broadband SIM card in a mobile phone?===<br />
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You can use your Mobile Broadband SIM card in a mobile phone. Please visit [[Internet on Mobile Handsets|this page]] for more information.<br />
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===Can I use the micro SIM with a USB modem?===<br />
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Yes, you can use the micro SIM with a USB modem provided that the USB modem supports micro SIMs.<br />
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===How can I change my SIM card to a micro SIM card?===<br />
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You can apply for a SIM swap via members facility. There is a charge of $20.<br />
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Login to Members facilty.<br />
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Go to Mobile Broadband/Mobile -> Micro SIM Swap Status<br />
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[[File:Microsim01.jpg]]<br />
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Fill the necessary details and click on confirm order.<br />
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[[File:Microsim02.jpg]]<br />
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== Mobile Porting ==<br />
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=== Can I port my Mobile Broadband number to an Exetel mobile service? ===<br />
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Yes, you can port Mobile Broadband numbers to Exetel mobile services, in order to do that you will need to place a mobile port application with us using your mobile number. <br />
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Visit https://www.exetel.com.au/hspa_order/residential_wireless_form.php?agent_code= to apply for this. <br />
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Fill in the details for '''Porting Mobile Telephony Service''' section<br />
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[[File:MBB01.jpg]]<br />
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===How long will it take to port my mobile number to your Mobile Broadband? ===<br />
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Porting from an Optus Mobile service to Exetel Mobile Broadband can take up to twenty four hours. Porting from another carrier (Telstra, Vodafone…etc) could take up to forty five minutes.<br />
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=== I Wish to port my Mobile Broadband number over to a different provider, how can I obtain my A/C number? ===<br />
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You can obtain your account number by contact Exetel provisioning department either by emailing [mailto:provisioning@exetel.com.au provisioning@exetel.com.au] or calling 0280301000 / 1300 788 141 and by selecting option 3.<br />
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=== Is porting possible only with Data + Mobile plans? ===<br />
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With the Mobile Broadband services you can port your current mobile number to Exetel's "Data + Mobile" plans only.<br />
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== Tethering ==<br />
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===What is tethering?===<br />
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Tethering is the ability to share an internet data connection with an internet or data-capable mobile handset.<br />
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The connection can be via a USB cable, Bluetooth or Wi-Fi. For more information please visit: http://en.wikipedia.org/wiki/Tethering<br />
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===Does Exetel support tethering?===<br />
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<font color=red>Exetel will allow tethering but under strict guidelines.</font><br />
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* Tethering is an opt-in service via the Exetel members facility. It is not enabled by default.<br />
* Warnings for the use of tethering must be agreed to before enabling.<br />
* The correct input of the APN (access point name) must be adhered to. These are outlined at the point of enabling Tethering.<br />
* If an incorrect APN is used, there will be severe implications in terms of high data charges which are payable by you, the customer.<br />
* <font color=red>Be warned, mobile data usage is charged at $1.43 per MB if an incorrect APN is entered and you consume data usage with your handset.</font><br />
* Exetel strictly takes no liability for any possible high data charges which may apply as a result of incorrect data usage.<br />
* Correct APN’s by handset and plan are listed at the point of enabling tethering.<br />
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Exetel provides an Opt-in to Enable Tethering<br />
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Before opting-on to enable tethering, customers must understand the possible high data charges that may apply if the APN is configured incorrectly<br />
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===What are the APN’s that Exetel use for tethering?===<br />
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The APN’s that Exetel use for tethering depend on your mobile device and mobile plan. Be advised the correct APN to use is in accordance with this matrix of plans. <br />
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You can find a list of APNs [[Mobile and Mobile Broadband Email and APN Settings#What are the APN settings for Mobile and Mobile Broadband services?|here]]<br />
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For more information on tethering, please click [[Internet on Mobile Handsets#What happens if|here]]<br />
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BLACKBERRYWAP<br />
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BLACKBERRYMMS<br />
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BLACKBERRYFOTA--><br />
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===What are the applicable charges for Tethering?===<br />
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The applicable charges for Tethering are given in the table below.<br />
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{| style= cellpadding="5" cellspacing="0" border="1"<br />
|rowspan="2" align="center" style="background:#66FFFF;"|'''Plan Type'''<br />
|colspan="2" align="center" style="background:#66FFFF;"|'''Tethered Data Charge – Correct APN'''<br />
|colspan="2" align="center" style="background:#66FFFF;"|'''Tethered Data Charge – Incorrect APN'''<br />
|-<br />
|align="center" style="background:#66FFFF;"|'''Inside Plan Data Allowance'''<br />
|align="center" style="background:#66FFFF;"|'''Over Plan Data Allowance'''<br />
|align="center" style="background:#66FFFF;"|'''Inside Plan Data Allowance'''<br />
|align="center" style="background:#66FFFF;"|'''Over Plan Data Allowance'''<br />
|-<br />
|Mobile CAP Plan<br />
|“Free” up to data allowance limit<br />
|27.5c per MB excess data rate<br />
|$1.43 per MB<br />
|$1.43 per MB<br />
|-<br />
|Mobile Per Minute Plan<br />
|24c per MB or Bolt-On ‘rate’<br />
|24c per MB or Bolt-On excess @ 20c per MB<br />
|$1.43 per MB<br />
|$1.43 per MB<br />
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|}</div>AsankaG