Difference between revisions of "Mobile Broadband Product Information"

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(I am within coverage according to the maps yet I am unable to obtain speeds that Mobile Broadband can offer, what is the reason?)
(How do I apply for Mobile Broadband Services?)
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===How do I apply for Mobile Broadband Services?===
 
===How do I apply for Mobile Broadband Services?===
 
   
 
   
* Data Plan
+
* Standard Plans (Data)
 +
 
 +
Visit http://www.exetel.com.au/residential-hspa-pricing-standard.php
 +
 
 +
* Premium Plans (Voice & Data) Plan  
 
   
 
   
Visit https://www.exetel.com.au/hspa_order/residential_online_prepaid_form.php?agent_code= for the Pre paid services.
+
Visit https://www.exetel.com.au/hspa_order/residential_online_form.php for the Post paid services.
Visit https://www.exetel.com.au/hspa_order/residential_online_form.php?agent_code= for the Post paid services.
 
  
* Mobile & Data Plan
 
 
Visit https://www.exetel.com.au/hspa_order/residential_wireless_form.php?agent_code= for the Post paid services.
 
  
 
If you are an existing customer, you can order mobile broadband services from your members facilities area.
 
If you are an existing customer, you can order mobile broadband services from your members facilities area.
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4. Click on the '''order''' button for appropriate plan and you would get the order form.
 
4. Click on the '''order''' button for appropriate plan and you would get the order form.
 
 
  
 
===How long does it take to activate my Wireless Broadband service?===
 
===How long does it take to activate my Wireless Broadband service?===

Revision as of 09:43, 24 September 2011

Mobile Broadband > Mobile Broadband Sales Information

Contents

Description

What is Mobile Broadband?

HSPA (High Speed Packet Access) or more commonly called Mobile Broadband, is essentially a collection of mobile telephony protocols that allow for improved utilization of the radio bandwidth. You are able to download and browse on the internet at high speed.


How does Exetel provide Mobile Broadband?

Exetel provides a Mobile Broadband service via the Optus wholesale 3G mobile network. You may purchase a USIM/ Micro SIM and USB STICK to get connected.

The connection runs through mobile towers that provides Internet access either through a PC or through a mobile (Only works if the MODEM is enabled for HSPA and 3G).

Visit http://www.exetel.com.au/residential-hspa-information.php for more information about our Wireless Broadband Service.

What are the mobile broadband services provided by Exetel?

Exetel provides two types of Mobile Broadband services:

Premium Mobile Broadband

  • Data and Voice
Can only be used for data (Internet use) access either through a mobile (browse Internet on a mobile) or through a mobile broadband dongle (Dongle plugs into the PC for use of the Internet). If the SIM is plugged into a mobile phone, calls can be made and received.

Standard Mobile Broadband

  • Data Only
Can only be used for data (Internet use) through an mobile broadband dongle (Dongle plugs into the PC for use of the Internet)


Pre-Paid Mobile Broadband

If you are an existing ADSL customer, you may order a pre-paid Mobile broadband plan via your Exetel Members Facilities.


What are the currently available Mobile Broadband plans?

Premium: - http://www.exetel.com.au/residential-hspa-pricing.php

Standard: - http://www.exetel.com.au/residential-hspa-pricing-standard.php

Business Mobile Broadband - http://www.exetel.com.au/business-mbb-pricing.php

Corporate Mobile Broadband - http://www.exetel.com.au/corporate-hspa-pricing.php

Speed

What speeds can be expected?

While the theoretical speed possible is 7.2 mbps down, speeds are dependent on many factors but it is likely that most users will get practical download speeds of 2 mbps - 2.5 mbps in a location with 'perfect' conditions. Many eXeTeL/Optus HSPA users are experiencing speeds greater than these, 4.5 mbps in North Sydney for instance. These speeds will become more common and more widespread as Optus progressively upgrades the network to 7.2 mbps down and over 1 mbps up across Australia.

There are too many variables including distance from the tower, number of concurrent users accessing a particular tower and obstructions between the user and the tower for any estimate of speed or quality that might be obtained in any particular location at any particular time.


How fast is Mobile Broadband?

HSPA speeds will be changing time to time depending on the environment as well as the area. Although it is a mobile service that could be carried to any location, this can make the connection to be slower, dropping out or not even connect.

When checking the colour of the MODEM you can determine or know what you can expect on what speeds you would achieve:

Green – GPRS – 50kbps

Blue – WCDMA – 50kbps – 384kbps

Cyan – HSPA – 384 – 3.6Mbps

Generally the best speeds are often achieved in Sydney metropolitan areas and also closer towards the window.

Service Qualification Checks

How do I check service availability for mobile broadband?

You can check the available Coverage Maps on the Mobile Broadband section of our website.

For a more accurate service, contact (02) 8030 1000 (Sydney users) or 1300 788 141 (National) (These are VoIP numbers so eXeTeL VoIP users can call at no charge) OR email the residential sales department via residentialsales@exetel.com.au to check the service availability. One of our representatives will perform a detailed search based on your address.

Will my service still work if I am in a GPRS (2G) coverage area?

Your Mobile Broadband service will still work, however the speed of the service will be greatly affected to the point of dial-up like speeds.


I am within coverage according to the maps yet I am unable to obtain speeds that Mobile Broadband can offer, what is the reason?

The USB sticks that eXeTeL provide support both the 2100MHZ and 900MHZ frequencies for Mobile Broadband. Regional areas with a different shade of orange depict the 900MHZ range only that can be captured for Mobile Broadband use provided you have the supported hardware.

When I check with Optus the service is available however it’s not seen as available with you. Could you explain why?

There can be situations where Optus informing you that the service is available but still Exetel does not confirm availability. Please consider that we make our own judgment even if we are using the same qualification tool, when informing the customer whether or not there is adequate coverage.


Applying for Mobile Broadband Services

How do I apply for Mobile Broadband Services?

  • Standard Plans (Data)

Visit http://www.exetel.com.au/residential-hspa-pricing-standard.php

  • Premium Plans (Voice & Data) Plan

Visit https://www.exetel.com.au/hspa_order/residential_online_form.php for the Post paid services.


If you are an existing customer, you can order mobile broadband services from your members facilities area.

1. Login to Members Facility area

2. Select Order Services - Wireless Broadband option.

3. Select Order Wireless Broadband Post-Paid or Order Wireless Broadband Pre-Paid Tab.

4. Click on the order button for appropriate plan and you would get the order form.

How long does it take to activate my Wireless Broadband service?

Once you have received the package log into your newly created Member Facilities area to activate the service by using your User Name and Password. New services take approximately fifteen minutes to activate.

MODEM and SIM for Mobile Broadband

How long does it take to deliver the Mobile Broadband MODEM?

The average time between submission and delivery is approximately four business days.

Is the MODEM locked/ unlocked?

The MODEMs that Exetel sells are not locked.


Can I use a locked Optus MODEM?

Yes an Optus Mobile Broadband modem can be used with an Exetel SIM, however it would be best to consult your previous provider first.


Do these MODEMs support 64 bit OS's?

Visit http://www.exetel.com.au/hspa-hardware-compare.php to check the hardware comparison table.


How do I order a Mobile Broadband modem if I have not ordered one with the application?

You can proceed with any of the below mentioned two options to order the HSPA MODEM:

  • Withdraw the already submitted application and apply again with a MODEM, by contacting the eXeTeL.
  • Activate the SIM only service that you have already applied and then purchase a MODEM by login to the Members Facilities area.

1. Go to Member Facilities area.

2. Click Mobile Broadband/Mobile - Order Wireless MODEM option.


MBB04.jpg


3. Enter the Order Delivery Details and tick radio button to accept the charges.

4. Click the Confirm Order button.


MBB02.jpg


5. Customer will be notified about your online purchase via email.

My SIM card is locked, how can I obtain the PUK code to unlock my Mobile Broadband SIM?

You will need to contact our Provisioning department by emailing provisioning@exetel.com.au or over the telephone and then we will be able to provide the PUK code.


Can I use a different SIM card (unused or obtained from another provider) to activate my Mobile Broadband service?

This cannot be done, another provider's SIM cannot be used.


I lost my Mobile Broadband SIM, how can I obtain a replacement SIM card?

Contact eXeTeL provisioning either by emailing provisioning@exetel.com.au or calling 0280301000 / 1300 788 141 and by selecting option 3 to obtain advise.


Can I use my existing SIM?

No, you cannot use the existing SIM.


How do I set up my Mobile Broadband SIM for the Iphone?

You need to contact the Apple for instructions.

Mobile Broadband on a Handset

I want to use Mobile Broadband on my handset? Will my handset work on it?

For Mobile Broadband compliant handsets, we have provided a current list of Mobile Broadband handsets here; http://www.exetel.com.au/residential-hspa-compatibility.php


My Handset is not on the list, can it still work?

We advise to use compliant handsets; however, if you do wish to use your current handset you will have to make sure it is a 3G, 2100MHZ UTMS supported handset. Non-HSPA phones speeds are also slower (approximately 200-384Kpbs). Use with caution.


Do Blackberry’s work with Mobile Broadband service?

Please be advised although you will be able to make and receive calls as well as search the internet, the email function on the Blackberry will not work with this service.


How do I make/receive calls if I use my Mobile Broadband USIM in my handset?

Upon activation you will be given a mobile number to make and receive incoming calls and SMS. Outgoing calls at very competitive rates can also be made via Exetel’s MoIP Application, available to download here: http://www.exetel.com.au/residential-moip-overview.php.


Mobile Porting

Can I port my Mobile Broadband number to an Exetel mobile service?

Yes, you can port Mobile Broadband numbers to Exetel mobile services, in order to do that you will need to place a mobile port application with us using your mobile number.

Visit https://www.exetel.com.au/hspa_order/residential_wireless_form.php?agent_code= to apply for this.

Fill in the details for Porting Mobile Telephony Service section

MBB01.jpg


I Applied for a mobile number porting to Mobile Broadband how long will it take for the porting?

Porting from an Optus service to eXeTeL can take up to twenty four hours. Porting from another carrier (Telstra, Vodafone…etc) could take up to forty five minutes.


I Wish to port my Mobile Broadband number over to a different provider, how can I obtain my A/C number?

Contact Exetel provisioning department either by email or phone.


Is porting possible only with Data + Mobile plans?

With the Mobile Broadband services you can port your current mobile number to Exetel's "Data + Mobile" plans only.


Plan Change

How can I change my Mobile Broadband plan?

1. Go to Member Facilities area.

2. Click Mobile Change Plan option.

MBB06.png

3. Click on the Request button of the plan you want

MBB05.jpg


4. Click on the Submit button.

MBB07.jpg

When will the applied Mobile Broadband plan change take effect?

Plan changes take effect on the first day of the following month.


Policies

What are the terms and conditions for Mobile Broadband Service?

Pre - Paid http://exetel.com.au/hspa-prepaid-terms.php

Post - Paid http://www.exetel.com.au/hspa_terms_conditions.php

HSPA Acceptable Use policy - http://exetel.com.au/residential-hspa-aup.php