Mobile Broadband Support Information

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Revision as of 05:16, 8 September 2011 by (talk) (Tips to solve common connection issues)
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Mobile Broadband > Mobile Broadband Support Information

Mobile Broadband Technology

How does the HSPA technology works?

The HSPA technology runs through a mobile towers to provide you with an Internet connection.

What do I enter for SP code?

The SP code has to be BROADBAND this has to be entered in capslock.

Am I able to use Mobile Broadband service on any 3G mobile?

Yes, however the mobile has to be unlocked. The setup of the mobile must also be done, eXeTeL is unable to assist with any mobile phones as we are not trained with this piece of hardware.

Does Mobile Broadband service work through the iPhone?

Yes, provider the phone isn't locked to any network.

Which service can use on the iPhone? (Voice + Data) or (Data)?

Both services would effectively work on the iPhone, however the Data service would only allow for an Internet service through the iPhone.

What is the PUK code?

You will need to contact eXeTeL to retrieve the PUK code.

Is Mobile Broadband service similar to Wireless?

No, both are different and have different technology.

Connection Issues

No lights flash on the USB MODEM

USB MODEM is not connected to a working USB port. Check if the USB MODEM is firmly plugged into the USB Port or check the connection of the USB extension cable if you are using one and also try another USB port.

I keep getting the error code 619 how do I fix this?

To fix this recheck the APN, it should be : exetel1 If there are still problems delete all the profiles and create a new one.

I keep getting the message Device has been disconnected or is Unavailable

When the "Device has been disconnected or is Unavailable" Error comes, remove the MODEM from the USB port and re plug it in a different USB port.

Tips to solve common connection issues

Depending on what your computer or MODEM is detecting you could determine what the connection issue is and Mobile Broadband service generally would either work or do not work. The complexity of Mobile Broadband technology would causes such problems. If a Mobile Broadband service is unable to work in one area, then it is likely it will not unless there were upgrades done to the mobile towers.

  • If you have any connection issue first check the Mobile Broadband software is installed correctly. If it has not installed properly, you will need to reinstall the software. When you are installing Mobile Broadband software, if it is referring to an authentication SP code. Enter the SP code as BROADBAND in Caps.
  • If that is all correct examine the signal strength and see if there is enough signal strength.If there is no signal, then test the SIM on a mobile handset and check if there are any signal levels or if the carrier shows as "Yes Optus". If the icon shows up, the problem could be related to the Mobile Broadband MODEM or that particular area has not been covered.
  • If the SIM is not detectable via the handset then it could be due to the SIM been faulty. Contact Exetel if you determine this problem.
  • If the signal is enough then check the Profile management.
Enter the correct APN
The access number: *99#
Username and Password should be blank.

Most of the HSPA connecting issues will be solved by entering the correct APN

  • Some times when customer tries to plug the device and the ERROR 633 appears it usually could be due to the USB PORT having problems. Test with a different port.
  • If the following "error 628 " appears its generally due to Windows 7 been used, the way to resolve this problem is try downloading the latest firmware for the HSPA dongle.
  • Test the SIM at a metropolitan area and see if you can connect other wise contact Exetel.

Yagi Antenna

Why my Yagi Antenna did not delivered with the Mobile Broadband MODEM?

You will receive the Yagi Antenna, one or two days after receiving the SIM/Modem as The Yagi antennas are placed as a separate order.

Can I ask technical support from Exetel to install my Yagi Antenna?

Exetel does not provide any technical assistance to install Yagi antenna. You will need to do this by yourself.