Mobile Voice FAQs
- 1 Global Roaming
- 2 Keeping your Existing Mobile Number (Porting)
- 3 General Packet Radio Service (GPRS)
- 4 Call Diversion on Mobile services
- 5 APN
- 6 Personal Hot Spot
- 7 Missed Call Service
- 8 SIM Activation and Ordering Replacement
Information on our Global Roaming feature can be found here
Keeping your Existing Mobile Number (Porting)
Information on porting your number over to Exetel can be found here
General Packet Radio Service (GPRS)
What are the mobile phone settings required for a data connection (Optus)?
The method to input GPRS settings may vary by the manufacturer and the model of the phone. Usually the options to change the data connection settings are can be found at Settings -> Connection -> Network on your phone.
The details given below are for a typical example of a Nokia phone.
Connection Name - Optus (or anything)
Data Bearer - GPRS
Access point name - Internet
User Name - (none)
Password - (none)
Authentication - Normal
Note: If you are using an Apple iPhone the APN should be set as 'YESINTERNET'; For all SIMs for mobile services on the layer 3 service it should be 'INTERNET'. For more information on APNs, refer:Mobile and Mobile Broadband Email and APN Settings
Can I use a mobile voice plan with a broadband dongle?
No, you cannot use a mobile voice plan with a broadband dongle as the APN used is not a broadband APN.
Call Diversion on Mobile services
Call Diversion allows you to redirect inbound voice and data calls coming into your mobile service to another number in Australia or overseas.
How does Call Diversion work?
You may activate, change or cancel diversion settings directly through the menu of your mobile phone. Most handsets enable different diversions depending on the status of the phone – for example: all incoming calls, phone busy, phone off, phone out of range, phone unanswered.
A call can only divert twice before it will end in an engaged tone. For example:
Bob calls Jane's mobile number. Jane has her mobile phone diverted to Beth's mobile phone as she is in a meeting. Beth has her phone switched off, which is set to divert to Paul's mobile phone. When Paul does not answer he has a diversion set to VoiceMail. Result: If Paul does not answer his phone, Bob will hear an engaged tone.
What is an APN?
The APN stands for Access Point Name. It is a configurable network identifier required by a mobile device when connecting to a GSM network. It is required for data transmission.
What are the APNs that Exetel use for Optus?
Please click here to find the APNs that Exetel use.
Personal Hot Spot
How to set up Personal Hot spot on the mobile phone ?
Prior setting up Personal Hot spot on the mobile phone, tethering need to be enabled from the members facilities.
Once tethering is enabled you may follow the steps below in order to set up personal hot spot.
For iPhone 4
- To set up the Hotspot initially - Press the home button then: Settings -> General -> Network -> Personal Hotspot (on/off)
- To just to on/off the feature - Settings - > Personal Hotspot on/off
- To set up the Hotspot Security & SSID: - Settings -> Wireless & Network settings -> Tethering & Portable Hotspot -> Port. Wi-Fi hotspot settings
- To just to on/off the feature - Settings -> Wireless & Network settings -> Tethering & Portable Hotspot -> Portable Wi-Fi Hotspot (there will be a tick box to activate)
Missed Call Service
What is Missed Call Service (MCS) with Optus Mobile?
Missed Call Service ensures Pre-Paid and Post-Paid mobile customers never miss a call, even when they don't have diversions set. The Missed Call Service is currently offered to those customers who do not want VoiceMail. It is a default product that is enabled when customers cancel VoiceMail. Missed Call Service currently provides callers with the ability to send their calling number as an SMS notification.
What is the change to missed call service with Optus Mobile?
Commencing 1 December 2011, the missed call service will change to enable a short 10-second voice message to be deposited by a caller. This message will be converted to text and sent via SMS to the MCS user. Missed Call Service will continue to be a FREE service to users, however the caller to the MCS user will pay for the duration of the call i.e. treated as a normal voice call. All existing Missed Call Service users will have access to the new service. No migration or customer action is needed.
How to turn OFF missed call alert service with Optus Mobile?
Customers can dial 159 or SMS ‘OFF’ to 159 to turn off the missed call alert service with Optus Mobile
SIM Activation and Ordering Replacement
Information regarding SIM activation and ordering a replacement SIM cards can be found here