Mobile Voice Product Information

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Mobile Voice > Mobile Voice - Support Information


Coverage

Who is the underlying Carrier?

Exetel uses Optus as its upstream mobile Network carrier.


What kind of coverage do I get with Exetel?

Optus and therefore Exetel’s network covers 97% of the Australian Population. For more specific information on coverage, please contact us using the following link http://www.exetel.com.au/hspa-service-availability.php


Short Messaging Service (SMS)

How does SMS work?

If you are in an Optus Mobile coverage area and your phone is switched on, you will be alerted that a message has arrived by a sound and/or vibration (depending on your handset setting) plus a Message Waiting Indicator will appear on the screen of the handset. You simply enter 'Mail' or your 'Message' menu to read the message – you can then delete it and/or reply with your own SMS message or a voice call.

Functionality includes:

International SMS: A great way to keep in touch with friends and family overseas

Web SMS: Allows you to send an SMS from the convenience of your computer.

Group SMS: An easy way to send the same SMS text message to up to 20 people at the same time from a mobile.


Restrictions for SMS

You should be aware of the following:

Text Messages can be a maximum of 160 characters. Currently there is no option for you to block your number when sending an SMS message. When a message is sent from a customer's handset, your mobile number is automatically sent. The receiver of the message will be able to view the sender's mobile number with the message on the screen of their handset. This will always occur even if you have an unlisted mobile number; a number not published in any Telephone Directory Service and/or Call Line Identitfication (CLI) Outgoing switched off.

Once the handset memory is full, you will no longer be able to receive SMS messages. You should be advised to delete messages that are not important, so space is not taken up on the memory of your handset.


Multimedia Messaging Services (MMS)

What is an MMS?

MMS, or Multimedia Messaging Service, is a flexible messaging service that enables customers with compatible MMS handsets to send and receive sound, images, animated images and video from their handset. They can send to one or more MMS handsets, legacy (non MMS) handsets and email addresses.


How does MMS work?

The MMS service uses the same network used for voice calls. It uses GPRS or HSPA as a bearer for the traffic. To send an MMS you should have a MMS capable handset with MMS settings and be in an Optus coverage area.

When an MMS is sent, the sending party is charged a fee for sending the MMS. Customers will receive the MMS network settings when they insert their Service Provider Sim Card into their handset. In case these settings are not received, please call Exetel on 0280301000 or email residentialsupport@exetel.com.au . Once the handset is set up it is advisable to send a MMS message to your own number. This auto provisions the final part of the activation process. When a message is received the handset will automatically download the MMS; similarly, when sending an MMS, the user will see the handset initiate a connection to send the message.


Who Can Use MMS?

MMS is available to any customer on an Exetel (Optus supplied) service. The service is not available to MobileSat (when in GSM mode Thuraya handsets support MMS) customers, or any customer who is barred from sending and/or receiving MMS.

Supported Formats: Formats supported by Optus MMS-compatible mobile phones vary dependant on the customer's handset. Supported formats including the following:

Photos/Pictures: JPEG, GIF, WBMP Animations: Animated GIF Sound: AMR Text: TXT Video: 3GP


How big can an MMS message be?

MMS standards do not specify a maximum size for an MMS message. Message size can be limited by the capability of the handset to receive and store large files. Typical MMS size is around 30-100kb.

Recipients without MMS-compatible phones will receive legacy (non-MMS) handset notification, not MMS messages.

Customers switching from an MMS-compatible handset to a non-MMS-compatible handset will receive SMS messages with mixed up symbols if someone sends them an MMS. This is only rectified by contacting Exetel on 0280301000 or emailing (residentialsuport@exetel.com.au) for us to contact our upstream provider (Optus) to update your profile to a legacy handset.