Difference between revisions of "PSTN to VoIP"

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==Can I Transfer or port a PSTN Telephone number so that it becomes a VOIP service?==
  
== What is PSTN to VOIP? ==
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Yes you can port a PSTN number to a VoIP DID
  
PSTN to VOIP is a newly featured product whereby you can transfer your existing telephone number to a VOIP number. Essentially this means you can now receive and make calls via your internet connection instead of the telephony copper network with the same number .
 
  
  
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==What is the process of transferring a PSTN number to VOIP? ==
  
==Can I  port a PSTN number to a VOIP DID?==
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Transferring or ‘porting’ a PSTN telephone number to a VOIP service number is a process which allows you to receive and make calls via your internet connection instead of using the analogue telephony network The process of porting means you are able to retain the same number.
  
Yes you can port a PSTN number to a VoIP DID number if you currently have Optus bundled plans.
 
  
  
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==What do I need to supply in order to Port a PSTN number to VoIP?==
  
== Can I use my existing telephone number and transfer this as a VOIP number? ==
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Exetel needs the wholesale account number (you need to ask your current provider) and of course the telephone number in order to Port a PSTN number to VoIP.
  
Yes you can. As long as this number is portable and you provide the correct account details you can transfer your existing telephone number as a VoIP number.
 
  
  
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== How do I apply for PSTN to VoIP? ==
  
== How do I apply for PSTN to VoIP? ==
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Existing customers can apply for PSTN to VoIP using their member facilities and new customers can apply via the Exetel website using the following link:
  
Only Business customers can request PSTN to VOIP ports. Existing customers can apply using their member facilities and new customers can apply via the Exetel website using the following link: https://www.exetel.com.au/pstn_to_voip/pstn_to_voip_verify_business.php
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https://www.exetel.com.au/pstn_to_voip/pstn_to_voip_verify_business.php  
  
  
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Not necessarily. It's important to note that regardless of whether it is an existing Exetel PSTN service or belonging to another provider, it is a 'port' (full transfer) of service.
 
Not necessarily. It's important to note that regardless of whether it is an existing Exetel PSTN service or belonging to another provider, it is a 'port' (full transfer) of service.
 
This takes 5-10 business days.
 
This takes 5-10 business days.
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==Is the new Optus-assigned number for the landline itself portable?==
 
==Is the new Optus-assigned number for the landline itself portable?==
  
Broadly speaking, normally. It actually depends on the CCA (call collection area) itself. The best way to check is to use our online SQ (service qualification) tool: https://www.exetel.com.au/pstn_to_voip/pstn_to_voip_verify_business.php
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Broadly speaking, normally. It actually depends on the CCA (call collection area) itself. The best way to check is to use our online SQ (service qualification) tool:  
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https://www.exetel.com.au/pstn_to_voip/pstn_to_voip_verify_business.php
  
 
It will return either 'Enabled' or 'Not Enabled'
 
It will return either 'Enabled' or 'Not Enabled'
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== Does PSTN to VoIP process cost anything? ==
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== Does the PSTN to VoIP process cost anything? ==
  
Yes. There is a once off $15 charge in porting your PSTN to a VOIP Number.
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Yes. There is a once off $15 charge in porting your single PSTN to a VOIP Number.
  
  
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Customer has to contact Sensis / White Pages Customer Care Inbound Call Centre number directly on 1800 810 211 or can email them at email@sensis.com.au and request to remove the details.  
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You have to contact Sensis / White Pages Customer Care Inbound Call Centre number directly on 1800 810 211 or can email them at email@sensis.com.au and request to remove the details.  
  
  
 
[[Category:VoIP]]
 
[[Category:VoIP]]
 
[[Category:Telephone Services]]
 
[[Category:Telephone Services]]

Revision as of 06:06, 30 March 2012

VoIP > PSTN to VoIP
Telephone Services > PSTN to VoIP


Can I Transfer or port a PSTN Telephone number so that it becomes a VOIP service?

Yes you can port a PSTN number to a VoIP DID


What is the process of transferring a PSTN number to VOIP?

Transferring or ‘porting’ a PSTN telephone number to a VOIP service number is a process which allows you to receive and make calls via your internet connection instead of using the analogue telephony network The process of porting means you are able to retain the same number.


What do I need to supply in order to Port a PSTN number to VoIP?

Exetel needs the wholesale account number (you need to ask your current provider) and of course the telephone number in order to Port a PSTN number to VoIP.


How do I apply for PSTN to VoIP?

Existing customers can apply for PSTN to VoIP using their member facilities and new customers can apply via the Exetel website using the following link:

https://www.exetel.com.au/pstn_to_voip/pstn_to_voip_verify_business.php


Must I apply to port PSTN numbers to VoIP DIDs when the plans are first ordered?

Not necessarily. It's important to note that regardless of whether it is an existing Exetel PSTN service or belonging to another provider, it is a 'port' (full transfer) of service. This takes 5-10 business days.


Is the new Optus-assigned number for the landline itself portable?

Broadly speaking, normally. It actually depends on the CCA (call collection area) itself. The best way to check is to use our online SQ (service qualification) tool:

https://www.exetel.com.au/pstn_to_voip/pstn_to_voip_verify_business.php

It will return either 'Enabled' or 'Not Enabled'


How long does it take for PSTN to VOIP porting ?

  • Porting individual/single number ports would be within 10 working days.
  • 100 number ranges and groups can vary however it usually takes upto 20 working days (This may change case by case).


Does the PSTN to VoIP process cost anything?

Yes. There is a once off $15 charge in porting your single PSTN to a VOIP Number.


My Telephone number is listed on the white pages, will this still be the case after transferring to VoIP?

Yes. PSTN (telephone line number) services once transferred as a VOIP number will still retain white pages listing status if originally the case.


How should I remove a phone number from white pages if it is converted from PSTN to VoIP?

You have to contact Sensis / White Pages Customer Care Inbound Call Centre number directly on 1800 810 211 or can email them at email@sensis.com.au and request to remove the details.